We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good place to stay, has the basics,”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quality Inn & Suites Lebanon
Ranked #2 of 5 Hotels in Lebanon
Chicago, Illinois, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good place to stay, has the basics,”
3 of 5 bubbles Reviewed 23 January 2013

The professionalism of the front desk staff is definitely in question. When we arrived we had to ring a bell to get their attention. Then when they came out they were wearing basketball shorts and socks. That put me off to start.

The first room we were assigned was locked and we couldn't get in with our key card. We were quickly assigned a new room. The new room was pleasantly large, and had a nice microwave and refrigerator. The beds were comfortable, the pillows less so. The bathroom was nice, however the shower could use a facelift.

Carpet looked brand new in the hallways and lobby. The pool looked closed (lights off), but we were not planning on using it anyway. Nice sized from the looks of things.

Breakfast area was nice, and had warm food including eggs, sausage and waffles. All tasted pretty good and got us off to a good start.

I think the hotel could use a little bit of an upgrade, or a drop in cost, I am thinking about $69 is the right price for this place (we paid 79 on a AAA discount).

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chad-chi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebiC87, General Manager at Quality Inn & Suites Lebanon, responded to this review, 24 July 2014
Dear Guest,
Thank you for your comments and compliments about our hotel. We are delighted that you enjoyed your last stay with us. We are now under new management and have recently done some renovations and we invite you to come back to stay with us again!
Sincerely,
Debra Conklin - GM
Comfort Inn Lebanon, Indiana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

77 reviews from our community

Traveller rating
    17
    17
    19
    9
    15
See reviews for
24
18
11
10
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Green Bay, Wisconsin
2 reviews
2 of 5 bubbles Reviewed 3 January 2013

When checking in, I asked the attendant-Robert H (who's card says front desk manager) if they accepted coupons to which he said "we don't have coupons here." I said "I mean the
coupons from those books you get at the gas stations" He said "I don't know". (duh) I said I'd have to look and see if there was one in the books I had in the car when I go out for the rest of our stuff. He checked us in at 89.99+taxes. We brought the rest of our stuff to the room and I DID find a coupon for 65.99 then and brought it to him (about 10 or so min later) He said he couldn't override the system and to just let them know about it the next morning and it should be fine. So, the next day, Josh (the morning clerk) said they wouldn't honor the coupon because that was only for upstairs rooms. Why did Robert give us a 1st floor room when I told him I was checking for a coupon? Why did he lead me to believe there shouldn't be a problem getting the cheaper rate the next day? Why was the word "upstairs" NEVER mentioned when we checked in but the word "coupon was mentioned at least 3-4 times. I wouldn't have even bothered to write this but the 2nd clerk-Josh was so condescending that it upset me more than the money part. I had to have him point out the word "upstairs" on the coupon because it was so small. It took him several seconds and then he pointed and waved his finger at me and said "Ah! You see the price but you don't read the rest!" and then jabbed his finger at the small print. He also said "Do I believe you or my employee? I told him I don't lie and the money wasn't that important but I felt the I should have gotten the lower rate since I'd stated I may have a coupon and produced it shortly after check in. I'm starting to wonder if we were given a 1st floor on purpose so I COULDN'T use the coupon. I DO know that Robert lied to us because he lead me to believe they'd take care of everything in the morning and even said he'd make a note of it to which I said thanks. He did make a note but I didn't see it till the next morning. He wrote that he told me it would remain at 89.99. He's a dirty lier because he never told me that and Josh is an arrogant jerk who seems think he's superior to white women!!

Room Tip: Make sure if you have a coupon to present it when checking in and don't believe a word they tell...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ptsfilr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebiC87, General Manager at Quality Inn & Suites Lebanon, responded to this review, 24 July 2014
Dear Guest,
We are under new management and have recently done a lot of renovations. We invite you to come back. I assure you, your experience will be memorable!
Sincerely,
Debra Conklin - GM
Comfort Inn Lebanon, Indiana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lebanon hotels

mpls
Level Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 14 December 2012

I'm never quite sure what I will get when I stay at a Comfort Inn. Some have been great others should have made me never go back to one. As always large rooms, for the most part clean, the fan in the bathroom needs some major repair. The rooms need some basic maintainence if you want a 5 star rating. The beds are comfortable. The breakfast is good but somewhat crowded. The staff member was very good. This location is hard to find when coming in at night. The sign is not lit up by the corner.

Room Tip: back side room if you can
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucestershire
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 6 November 2012

At night when exiting from the I65 motorway a few more signs would be helpful. The motel can be found next to a large firework store. Reception is huge and there's an indoor pool. Large, comfortable rooms. Breakfast was basic using plastic knives and spoons and not not enough seating at peak times. Friendly and courteous staff. Reasonable price.

Room Tip: Quieter at the back of the hotel away from the motorway
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank revdarthur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
1 review
1 of 5 bubbles Reviewed 1 October 2012

I have stayed at this hotel over the last few years. However, I do not know what has happened to the management. The room we were placed in was dusty, didn't look like it had been cleaned for a while. Long dark hairs on the "clear towels", urine stains at the base of the toilet. Comforter had stains visible. I would think twice before staying here. Such a disappointment.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kelly p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 September 2012

I was in this hotel for four weeks whiles undergoing training at my job in Indiannapolis. I would say, those guys are doing a fantastic job regarding housekeeping, breakfast service, and security. The reception meets you with a great smile and cares to know how you are doing which I think is fantastic. Rooms are spacious and very neat. The comfort of the bed is phenominal. The pool is kept very neat at all times and opened 24/7. Very spacious and safe car park. Overall, the hotel itself is located at very vantage place where you have easy acess to a couple of popolar fastfood restaurants such as mcdonalds, white castle, wendys, KFC, steak n shake and a few more. The hotel rooms and serrounding neighborhood is very quiet and calm.
I will recommend this hotel to friends.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emmanue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Quality Inn & Suites Lebanon, responded to this review, 9 November 2012
High. My names Robert. I am the Front Desk manager at The Comfort Inn in Lebanon. Thank you for your generous words, and we hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 August 2012

The rooms are very clean, they have a very nice tv and the bathrooms are spotless. The pool and fitness center are cleen and the breakfast was better than any other Comfort Inn I've stayed...
very nice and halpful staff i will stay agin..

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kany c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Lebanon
0.3 mi away
Holiday Inn Express Lebanon
0.3 mi away
Econo Lodge Lebanon
Econo Lodge Lebanon
#1 of 5 in Lebanon
3.5 of 5 bubbles 60 reviews
10.1 mi away
Hampton Inn Indianapolis NW/Zionsville
Show Prices
Show Prices
Show Prices
13.9 mi away
Comfort Suites
Comfort Suites
#2 of 4 in Brownsburg
4.0 of 5 bubbles 74 reviews
16.2 mi away
La Quinta Inn & Suites Frankfort
22.1 mi away
Holiday Inn Express Hotel & Suites Crawfordsville
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites Lebanon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Lebanon

Property: Quality Inn & Suites Lebanon
Address: 210 Sam Ralston Rd, Lebanon, IN 46052-1378
Phone Number:
Region: United States > Indiana > Lebanon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Lebanon
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Lebanon 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Recently renovated with Flat Screen Tv's, Fridge, Microwave, Beds. Also includes free Breakfast from 6 a.m., to 9 a.m. Wireless internet included. We also accept Pets at a 15.00 per night fee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com, Choice Hotels, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Quality Inn & Suites Lebanon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Lebanon
Lebanon Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing