This hotel in a joke! First we booked online and reserved a room with two double beds and was even contacting by the front desk manager earlier in the week about our reservation. When we arrived there were two clerks behind that desk. The one kindly greeted us and the other, well, didn't to say the least. She was rude and short with us when she asked my name, didn't even look at me. She then told me that we had a room with one bed NOT two. I stated that we required two because we were two adult and two children. She then turned to the other clerk and was even rude to her shouting we'll give them a roll away bed. The other clerk look embarrassed and almost ashamed and started apologizing profusely. She then started calling other hotels the time area for us trying to find us another room. Unfortunately they were out of rooms then she apologized again. The other woman just pushes up a twin sized roll away and stated that there was a $10 fee. I was extremely upset and was trying to find my confirmation email when the young girl stated that they had changed the room the a two double bed room. We continued checking in and left for dinner. When we returned to find the rude woman working at the counter again. As we walked through the lobby we smiled but she didn't even acknowledge us once again. The next morning when we went to the lobby for breakfast there was the lovely girl again. She had the biggest smile on her face and asked if that room worked out for us. And it did! I asked her name and then thanked her for her help. Kimberly was the only good thing about this hotel.
- Official Description (provided by the hotel):
- As of March 16, 2015 Super 8 Madison, Indiana is under NEW MANAGEMENT!! In the last year we have been doing renovations and have purchased all new furniture. 95% Of the building is brand NEW! Pay us a visit and enjoy your stay in a 2 person hot tub suite! The television in the hot tub suites are on a swivel wall mount so that you can turn it toward the bed or the tub!! We serve a hot breakfast in the morning with options such as biscuits and gravy and cinnamon rolls!! Get your work or other internet surfing done quickly on our high speed wifi connection! ... more less
- Reservation Options:
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- Also Known As:
- Country Hearth Hotel Madison