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“Weekend Family Visit”

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Comfort Suites Merrillville
Ranked #9 of 22 Hotels in Merrillville
Reviewed 21 August 2013

Good hotel, great area. Man on front desk was not very friendly & seemed to be there all the time. Once I managed to get a nice lady. Decent "hot/continental" breakfast. The lady working in there was friendly. The door to our room had a large gap from the knob down to the floor - enough to see out in the hallway. We were a little uncomfortable with that. The first night we had some noisy neighbors who made the entry door and the "adjoining room door" rattle when they would go in & out which was often. Overall a pleasant stay and I would stay again. Although it's a little pricey, I was able to use some discounts that brought my price down.

  • Stayed: August 2013, travelled with family
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Thank WannaGo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this reviewResponded 8 October 2013

Valued Guest!

Thanks for being at the Comfort Inn Merrillville and your overall review.

We are glad for the appreciation about the hotel, the area and the service staff and above all the breakfast.

At the same time we are taking effective steps to correct the points that you have mentioned.

We are eagerly awaiting to welcome you soon.

Sincerely,
Hotel Manager.

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76 - 82 of 118 reviews

Reviewed 17 August 2013 via mobile

The desk clerk was the best thing about the hotel. Our room wasn't clean with hair in the tub and the toilet not cleaned. Prices are high for what you get.
The floor we were on was noisy and the elevator was not functioning correctly causing some concerns as to the safety.
There are too many other hotels in the area that give a better value.

  • Stayed: August 2013
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1  Thank mspons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this reviewResponded 8 October 2013

Dear Guest,

Thanks for staying with Comfort Inn during your recent visit to our area.

We appreciate your review and our apologies for the inconvenience you had howsoever.

We understand your concerns regarding price and cleanliness and ac on that.

Happy to note that you liked the service of the front desk clerk and she has been conveyed the appreciation.

We await your earliest next trip to our area and promise a nice stay with us.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

Would stay again. But a few things bug me. Just wish that the management would ...
1. Have more control over the guest laundry. There's no "sign-in / sign-out" log with user's name and room number. Washer and dryer are both full. What to do? This loosey-goosey situation can lead to the Hatfields and the McCoys.
2. Why does everyone's smoke detector (loud beeping, laser light, voice out of the wall) have to go off because someone decides to microwave a bag of popcorn at 1:00 in the morning?
3. Housekeeping did not clean our room one day. Yes, we had DND (Do Not Disturb) in lock but that was only until 11:00am when we removed it as we went out for the day. Housekeeping goes until 3:30pm. Assume housekeeping saw DND at 10:30am and simply decided we had left for the day and didn't want clean towels. Not the case. We were disappointed when we returned at 6:00pm.
4. Wi-Fi had to be rebooted constantly on my mobile device.
5. When complaining to staff - about housekeeping, for example - you simply get a shoulder shrug. Nothing about having the manager talk to us or getting a 10% coupon off a future Choice Hotels visit.
6. The desk lady who checked us in was very nice and helped us secure a better room, away from Interstate noisy side.
7. Why do they put the TV on bed-side of room rather than on lounge/couch side?

Room Tip: It was quiet on opposite side of Interstate.
See more room tips
  • Stayed: August 2013, travelled with friends
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Thank GoldieDawn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this reviewResponded 8 October 2013

Dear Guest,

Thanks for staying at the Comfort Inn and the review.

We are investigating the issue you have mentioned and our apologies for the same however unlikely it may be.

We shall take actions on each of the points observed.

We believe that’s only way to improve.

Glad that the desk lady could serve you nicely.

You are always welcome to stay with us and we will offer you the best hospitality.

Sincerely,
Hotel Manager.

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Reviewed 11 August 2013

A group of us had about five rooms in this hotel. This is a modern facility. My room was clean, but one of my friends killed a roach in his room. The person checking us in was very slow. When we asked if we could use the breakfast room for a meeting, the check-in clerk said she would have to check with the manager (who was not there) because the room had been cleaned up for breakfast the next morning. What a shame to have such a beautiful room, with tables and chairs, and leave it locked all the rest of the day. The local person who arranged our rooms said he would not choose this facility again.

  • Stayed: August 2013, travelled on business
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Thank king238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this reviewResponded 8 October 2013

Dear Guest,

Thanks for staying at the Comfort Inn and the review.

We are glad that you liked the rooms and observation.

We shall look into your recommendation and consider the same.

You are always welcome to stay with us and we will offer you the best hospitality.

Sincerely,
Hotel Manager.

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Reviewed 31 July 2013

We stopped here on our way out of Chicago and had a wonderful night stay. Matter of fact, we did not get checked out until the last minute. The beds were so comfy. We had a nice room with 2 rooms 2 king beds, sitting room, and the bathroom. It was quiet, the pool was very clean and well kept. It made for an awesome night sleep. The breakfast was very good. They had biscuits and gravy, eggs, waffles, oatmeal, hard boiled eggs, cereals, etc. It was all very fresh. The front desk was most helpful and friendly. The only problem I had was I had a discount of 20% off my stay and they would not give it to me. They said I would have to call that number and book directly, I did not have a reservation, just walked in. It made it a little pricey, but to me well worth it. It is in the pefect location also. Right across from the mall and interstate. I would recommend this Comfort Suites to anyone.

  • Stayed: July 2013, travelled with family
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Thank lovetravel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2013

Stayed overnight while driving through. Staff was very courteous, hotel was clean and well-kept. Good value. Rooms were large enough to accommodate 3 small kids in addition to two adults. Breakfast was average hotel fare. Easy to get on/off freeway.

  • Stayed: May 2013, travelled with family
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Thank urmed02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2013 via mobile

Love this place i stay here every week the people are great they always treat my kids good and the foodd is not bad i wouldd love to see more bacon but its still a good breakfast the rooms are huge two bed and a couch in a little living room area some rooms even have two bedrooms with each having their own tv in the same room the pool is always very clean you can smell the clean

  • Stayed: May 2013
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1  Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Merrillville

Address: 1344 E 83rd Ave, Adj to 8311 Ohio Street, Merrillville, IN 46410-6364
Region: United States > Indiana > Merrillville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 22 Hotels in Merrillville
Price Range: £59 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Merrillville 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Comfort Suites hotel in Merrillville IN near Deep River Waterpark The smoke-free Comfort Suites(R) hotel is close to the Deep River Waterpark and the Indiana Dunes National Lakeshore. We are near many other points of interest, including: Indiana University Northwest Genesis Convention Center Blue Chip Casino Four Winds Casino We are walking distance from the Westfield Southlake mall, movie theatres and several restaurants. ... more   less 
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Also Known As:
Comfort Suites Merrillville Hotel Merrillville
Merrillville Comfort Suites

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