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“Nice hotel...but internet not reliable”

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Comfort Suites Merrillville
Ranked #9 of 21 Hotels in Merrillville
Arizona
Level 6 Contributor
138 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Nice hotel...but internet not reliable”
Reviewed 5 December 2013

As a Choice Hotel member, I've stayed at lots of Choice hotels. This one was about the same. Some parts of it were modernized and very clean except for the hall carpet which was dirty & disgusting. It had the usual free breakfast which was good. The bed and the pillows were very comfortable.

However....We were on the 3rd floor and the free wi-fi was spotty/sporadic, which is why I put the title I did. We find we don't want to stay in places much anymore where the internet service is not fast and reliable. To us, it's just as important as comfortable beds. If you don't need internet service, then this hotel would be great for a longer stay.

Stayed November 2013, travelled as a couple
Helpful?
Thank teechur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this review, 20 December 2013
Dear Guest,

Thank you for choosing Comfort Suites Merrillville for your recent stay in our area

We regret that your experience was less than satisfactory. We will take heed of your comments regarding wi-fi.

We are thankful for mentioning all the positive sides which you observed during your stay.

I hope that the next time you visit our area; you will once again choose to stay Comfort Suites Merrillville . I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Monroe, Iowa, United States
Level 4 Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 November 2013

Very nice room. Pool was very cold, heated but not warm enough. Check in was very slow!!! Close to lots of shopping and restaurants.pool was warm enough for a child to swim but way too cold for parents to enjoy. Quite a bit of noise from upper levels

Room Tip: Top floor to avoid noise
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis North Suburb
Level 5 Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 November 2013 via mobile

DH on business and l stayed 2 nights. King room with sitting area, very clean, comfy bed,friendly front desk day & night. Breakfast of standard hot items was good and ready before 6 AM. We were on interstate side and didn't hear traffic. Good value at $ 90+tax (wished we would had stayed here on previous Merrillville trip).

Stayed November 2013, travelled on business
Helpful?
Thank GrayMare42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kokomo, Indiana
Level 4 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 September 2013

clean, one flat screen t.v. Nothing outstanding about this property. Loud and very close to highway. Rooms smaller than other Comfort Suite, Suite is just a sofa. Breakfast was just o.k., nothing outstanding about the breakfast either.

Room Tip: To avoid loud highway noise ask for room on backside.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob2159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this review, 8 October 2013
Dear Guest,

Thanks for staying at the Comfort Inn, Merrillville IN.

We are checking the review. Our apologies for the inconvenience caused howsoever.

We are continuously improving our rooms, amenities and other points related to cleanliness and other points mentioned by you.

We would love to see you again at our hotel and we will definitely give you a nice experience.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock, Arkansas
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2013

Good hotel, great area. Man on front desk was not very friendly & seemed to be there all the time. Once I managed to get a nice lady. Decent "hot/continental" breakfast. The lady working in there was friendly. The door to our room had a large gap from the knob down to the floor - enough to see out in the hallway. We were a little uncomfortable with that. The first night we had some noisy neighbors who made the entry door and the "adjoining room door" rattle when they would go in & out which was often. Overall a pleasant stay and I would stay again. Although it's a little pricey, I was able to use some discounts that brought my price down.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WannaGo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this review, 8 October 2013
Valued Guest!

Thanks for being at the Comfort Inn Merrillville and your overall review.

We are glad for the appreciation about the hotel, the area and the service staff and above all the breakfast.

At the same time we are taking effective steps to correct the points that you have mentioned.

We are eagerly awaiting to welcome you soon.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 August 2013 via mobile

The desk clerk was the best thing about the hotel. Our room wasn't clean with hair in the tub and the toilet not cleaned. Prices are high for what you get.
The floor we were on was noisy and the elevator was not functioning correctly causing some concerns as to the safety.
There are too many other hotels in the area that give a better value.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mspons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this review, 8 October 2013
Dear Guest,

Thanks for staying with Comfort Inn during your recent visit to our area.

We appreciate your review and our apologies for the inconvenience you had howsoever.

We understand your concerns regarding price and cleanliness and ac on that.

Happy to note that you liked the service of the front desk clerk and she has been conveyed the appreciation.

We await your earliest next trip to our area and promise a nice stay with us.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Maine
Level 2 Contributor
7 reviews
4 hotel reviews
Reviewed 14 August 2013

Would stay again. But a few things bug me. Just wish that the management would ...
1. Have more control over the guest laundry. There's no "sign-in / sign-out" log with user's name and room number. Washer and dryer are both full. What to do? This loosey-goosey situation can lead to the Hatfields and the McCoys.
2. Why does everyone's smoke detector (loud beeping, laser light, voice out of the wall) have to go off because someone decides to microwave a bag of popcorn at 1:00 in the morning?
3. Housekeeping did not clean our room one day. Yes, we had DND (Do Not Disturb) in lock but that was only until 11:00am when we removed it as we went out for the day. Housekeeping goes until 3:30pm. Assume housekeeping saw DND at 10:30am and simply decided we had left for the day and didn't want clean towels. Not the case. We were disappointed when we returned at 6:00pm.
4. Wi-Fi had to be rebooted constantly on my mobile device.
5. When complaining to staff - about housekeeping, for example - you simply get a shoulder shrug. Nothing about having the manager talk to us or getting a 10% coupon off a future Choice Hotels visit.
6. The desk lady who checked us in was very nice and helped us secure a better room, away from Interstate noisy side.
7. Why do they put the TV on bed-side of room rather than on lounge/couch side?

Room Tip: It was quiet on opposite side of Interstate.
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoldieDawn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitesmerrill, Webmaster at Comfort Suites Merrillville, responded to this review, 8 October 2013
Dear Guest,

Thanks for staying at the Comfort Inn and the review.

We are investigating the issue you have mentioned and our apologies for the same however unlikely it may be.

We shall take actions on each of the points observed.

We believe that’s only way to improve.

Glad that the desk lady could serve you nicely.

You are always welcome to stay with us and we will offer you the best hospitality.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Merrillville

Property: Comfort Suites Merrillville
Address: 1344 E 83rd Ave, Adj to 8311 Ohio Street, Merrillville, IN 46410-6364
Phone Number:
Region: United States > Indiana > Merrillville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 21 Hotels in Merrillville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Merrillville 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Comfort Suites hotel in Merrillville IN near Deep River Waterpark The smoke-free Comfort Suites(R) hotel is close to the Deep River Waterpark and the Indiana Dunes National Lakeshore. We are near many other points of interest, including: Indiana University Northwest Genesis Convention Center Blue Chip Casino Four Winds Casino We are walking distance from the Westfield Southlake mall, movie theatres and several restaurants. ... more   less 
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Also Known As:
Comfort Suites Merrillville Hotel Merrillville
Merrillville Comfort Suites

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