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“Nice and Clean hotel”

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Hilton Garden Inn Merrillville
Ranked #1 of 21 Hotels in Merrillville
Certificate of Excellence
United States
1 review
“Nice and Clean hotel”
Reviewed 9 January 2014

We were generally happy with this stay, but had almost a two hour wait for our dinner. Not the staff's fault, there was a terrible snow storm and they only had one person cooking and a bartender to take orders. Quite a mess... Not sure if that was poor staff planning or employees just couldn't get in. However, in the morning we had the same issue but with different staff. Breakfast went about the same as the buffet didn't have the items ready for people to eat.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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607 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Wake Forest, North Carolina
Level 6 Contributor
176 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 January 2014

A very good stopping place between the hectic Chicago metropolitan area and Indianapolis.
Check in was expedient and correct. Parking right outside was convenient.
Breakfast was fresh and adequate.
Our room was very well appointed and in good condition. Good cleanliness, all things worked.
We were able to sleep very well- no noticeable noise in room despite being on main floor hall near pool.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mikea1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highland indiana
Level 5 Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 January 2014

We had to work on New Year's Eve and ended up staying at the Hilton Garden Inn in Merrillville.
We had a few issues with guests being a tad too "festive" due to the holiday, but the front desk staff and the hotel manager were fantastic in taking care of the issues. It is very obvious their primary concern is for the comfort of their guests. They were really great!
The hotel is very clean, from the rooms to the lobby. The front desk staff were incredibly friendly and accommodating, as well as the house staff and manager. Additionally, it is very close to Interstate 65, for easy on/off access. There is a plethora of restaurants and shopping super close by.
I very highly recommend this hotel!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank cindyhighland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lowell
Level 5 Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 January 2014

A lovely hotel and fantastic location, close to dream shopping and eating, this hotel is the best around. We are locals and booked this for New Year's Eve because of the pool for our 8 yr old son and the nice-looking rooms. It did not disappoint!

Our room was just as it was pictured here on Tripadvisor-classy with all of the comforts of home with microwave, refrigerator, and a Keurig. The beds are very, very comfortable and the room was at a warm temperature when we arrived.

The pool area was very nice, although the pool was on the cold side. The pool bathrooms needed cleaning but nothing too terrible. The workout facility was the best I've seen in this level of hotel.

The staff on New Year's Eve was outstanding. The kitchen manager came out to make sure our dinner was great and it was. Everything was delicious. Our server Jane gave us superior service.

The breakfast is a fabulous set up but they were missing at least another person to refill everything and bus tables. Management did not prepare for such a large crowd. I was told at my 3 p.m. check-in that the hotel was 2/3 full so it should have been enough time to prepare for the next morning but luckily, most of the guests were relaxed and didn't mind waiting, especially since the servers were running their tails off! DeAngelo was the most polite server ever, even under such unnecessary pressure, and kept smiling and saying it was his pleasure to get this or that. Who could be upset with someone like this?

I would highly recommend this hotel, especially over the Radisson. I'm very picky about the beds, cleanliness and overall appeal of a hotel and this one was top notch.

Room Tip: Top floor, facing the north where there is nothing but a quiet field.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChuckDawnJoeyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minier, IL
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2013

My wife and I stayed here when in town for a concert down the road at the Star Plaza Theatre. We had never been to this area before and it was a bit more congested than I had anticipated, but no biggie. The hotel was a lot nicer than I thought it would be. Very clean and looked like new. The front desk girl was extremely friendly and pleasant. The staff that we dealt with were very friendly and helpful. If I have one complaint, it's that there was quite a bit of noise in the hallway after midnight... a lot of loud talking. It was the middle of the night and I was too tired to complain. Other than that, it is a very convenient location to the Theatre. I would definitely stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank UncleTater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roveredo in Piano, Friuli-Venezia Giulia, Italy
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 December 2013

My son-in-law is in school in California and flew into Chicago OHare on Christmas morning. My daughter and I decided to make reservations at a hotel in Merrillville for Christmas eve and Christmas day to make the drive to the airport easier, especially for the five children in tow. I chose the Hilton Garden in because of location(we were coming from Fort Wayne), price and the pool. It was a wonderful choice. We arrived late in the afternoon, to have time to settle in, swim in the pool and get the five little ones (ages 6.5 and under) in bed at a good time. We were met at the desk by a friendly, professional guest services manager. It was Christmas eve and he genuinely seemed happy to be there. After the children put on their new Christmas pajamas they took a plate of cookies to the lobby and placed them by the fireplace for Santa. The hotel staff were definitely in the spirit of things with smiles and approval.
The next day we all enjoyed the plethora of choices at breakfast the hotel offered. The staff, once again, were wonderfully attentive and cheerful. You got the feeling they were happy to be at work, serving the hotel guests on Christmas morning.
Later in the day we were at the pool when a staff member came through to clean and pick up the used towels. She stopped to chat and even sang a song and danced with my grandchildren.
As we were preparing to leave I took the children to the lobby, to give their parents a chance to pack. The desk manager found a tv station showing cartoons for the children to watch. She had a professional, yet relaxed manner about her that put everyone at ease and made us all feel welcomed.
After we arrived home, we discussed our Christmas at Hilton Garden Inn and decided it was an experience we would not hesitate to do again. It was one of the most relaxing holidays we have experienced. Congratulations, Merrillville Hilton Garden Inn you made our experience a wonderful Christmas away from home!
The WiFi is complementary and very good. The wonderful breakfast is not complementary, but worth the price of $9.95 for adults, the kids were free.

Room Tip: We were on the third floor, The rooms were furnished nicely, with room to sit and chat and for the k...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2013

Always a pleasure staying at a Hilton Garden Inn. I have stayed in a Hilton Garden in various states and the quality, staff and amenities are consistantly excellent. I am impressed by the friendliness of the staff and their efforts to make your stay pleasant.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Arrhur C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Merrillville

Property: Hilton Garden Inn Merrillville
Address: 7775 Mississippi St, Merrillville, IN 46410-5710
Phone Number:
Region: United States > Indiana > Merrillville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Merrillville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Merrillville 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hilton Garden Inn Merrillville Hotel Merrillville

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