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“No Internet”

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Holiday Inn Express Merrillville
Ranked #15 of 21 Hotels in Merrillville
Sheboygan, Wisconsin
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“No Internet”
Reviewed 12 April 2013

This hotel is just OK. It is older and it shows. I hade little to no internet connection for my stay. I spent over a half hour every day on the phone with the internet company. The girl at the desk was very helpfull and tried but his is a hotel issue and I will most likely not stay here again when I am in this area.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Merrillville, responded to this review, 29 April 2013
Dear Terry B,

Thank you very much for taking the time to share your comments online. I am sorry that your visit was negatively affected by the Internet connection malfunctioning. Your review will be used to consider enhancements needed and we hope that you can give us a chance to show what we have done at a latter time.

Regards,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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55 reviews from our community

Traveller rating
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    8
    13
    10
    9
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18
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12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Kokomo, Indiana
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2013

We have stayed in this hotel several times and always had a good experience. But this time the bed I slept in was like a rock! Did not sleep well at all. The breakfast was nice but nothing special. Pancakes were not that great but there were a couple other warm options. Coffee was cery good.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IndMomTexasson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, South Carolina
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 August 2012

Our initial impression was ok....enjoyed our first night. We woke up early the next morning and left the hotel around 7:30 am to pack my sister in law for the big move back to Columbia. After a very long and tiresome day of packing and loading a 24ft moving truck we made it back to our room around 6:30 pm...opened the door and NOTHING! The beds had not been made, the bathroom had not been cleaned, no fresh towels...nothing. I immediately called the front desk and was told "sorry" in a very nonchalant manner. We asked for clean towels and were provided those....we again left for a late dinner and arrived back to the sound of a party in the room across the hall....the party continued until 3:00am in the morning....we called the front desk to complain several times and were told that security would come up....I NEVER SAW SECURITY, not sure if they even had security. I had to leave at 4:30am to begin the journey home with just a few hours sleep. Called and spoke with the GM and was again told "sorry" and that he couldn't do anything for us because I booked the room through my travel club. To add insult to injury when I returned home and checked my account these fine folks charged me for two nights that I had already paid for. So that was my experience guess I should have ponied up and stayed at the Hampton Inn right beside it.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Redhawk51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Merrillville hotels

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2012

Well For Starters Our Room Was In An O.K. Condition And Also Clean. But, It Had A Flipside To It Which Was After I Returned To My Room (That Night) I Had Noticed That It Was Still In The Condition That I Had Left It In. The Maid Had Skipped Our Room! I Was Not Satistfied With That, So The Next Day I Checked Out And Had Decided To Stay In The HIE In Schereville, IL. This Hotel Was Much Cleaner And Had Friendly Staff (Other Than HIE in Merrivile, IL) I HIGHLY Recommend This Hotel Instead.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GabbyBoo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Merrillville, responded to this review, 11 August 2012
Dear GabbyBoo22,

We appreciate that you took the time to review our hotel. I am delighted that you were satisfied with the overall conditions of our hotel. However, I'm sorry to see you received service that was less than satisfactory. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Janice A
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WI
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 May 2012

This hotel is pretty par for the course for a Holiday Inn Express. We are usually not disappointed. The front desk staff was very friendly and gave us some free popcorn & water bottle due to our priority club status. The breakfast was okay although the dining area was pretty cramped and you had to maneauver your way around tables to get to your table because when chairs were pulled out with people sitting in them, there was no way to get through. The only downside I can think of is the odd exit off the highway to the service road to get there. Odd exit and the service road is in dire need of repairs. Otherwise I have no complaints about the hotel itself.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carebear325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IL
Level Contributor
267 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 15 February 2012

Cleanliness of my room was average, the hotel has a musty smell everywhere though. The bathroom sink has less water pressure than anywhere I have ever stayed, so shaving or brushing teeth was hard to do. The worst thing was that they don't seem to fix anything- there were two broken light bulbs in my room so it wasn't light enough in there. Also, the dead bolt lock on the door was so loose that it barely worked and shower head obviously hadn't been cleaned in a long time. Overall, this unfortunately seems to be par for the course for any HIE anymore, that is why I don't stay at many of them anymore- they seem to think that "average" is good enough. I have tried contacting several members of IHG management to voice my concerns, but no one there has ever replied.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tc3399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oconnorjo, Manager at Holiday Inn Express Merrillville, responded to this review, 9 June 2012
I appreciate your comments regarding the Holiday Inn Express Merrillville. Since your visit, we have made significant changes in personnel at this hotel, including a new manager and maintenance person. The issues you experienced have been addressed and corrected. I hope you choose to stay with us again the next time you are in the area.

Regards,

John OConnor
Regional VP
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne, Wyoming
Level Contributor
85 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 December 2010

The hotel is clean but very outdated. The TV in room is old, the bathroom is small and the gym in a joke. Breakfast is the bare minimum for a HIE breakfast.

Stayed December 2010, travelled on business
Helpful?
Thank akrsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oconnorjo, Manager at Holiday Inn Express Merrillville, responded to this review, 9 June 2012
I appreciate your comments regarding the Holiday Inn Express Merrillville. The issues you experienced have been addressed and corrected, including the purchase of all new flat panel TV's for all guest rooms. I hope you choose to stay with us again the next time you are in the area.

Regards,

John OConnor
Regional VP
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Merrillville

Property: Holiday Inn Express Merrillville
Address: 8375 Georgia St, Merrillville, IN 46410-6290
Phone Number:
Region: United States > Indiana > Merrillville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 21 Hotels in Merrillville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Merrillville 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
We are an excellent choice here in Merrillville, Indiana. We pride ourselves on exceedng our guests' expectations with friendly, professional service and sparkling guest rooms. Our guests enjoy a 100% smoke free environment, free parking, and free high-speed wireless internet throughout. We feature an indoor swimming pool, business center and print, fax, and copy services, and fitness center. We also have free passes to the nearby Gold’s Gym if guests are looking for more space and equipment. Our hotel features a large complimentary breakfast buffet. Along with breakfast breads, cereals, fruit, and yogurt, we also have hot options every day - eggs, breakfast meats, biscuits and gravy, and pancakes cooked to order. And of course, we have our famous warm, frosted cinnamon rolls that Holiday Inn Express is known for!Our hotel is conveniently located to the area’s best dining, entertainment, and attractions, as well as to I-65 and US-30, which allows for easy access to BP Refinery, US Steel, Siemens, Marathon, Ford, and many other local companies. We are also a great option before traveling into Chicago, visiting the beautiful Indiana Dunes National Lakeshore, gambling at Horseshoe Casino, or taking in a show at the Star Plaza Theatre. We have 300 square feet of meeting space that can accommodate groups of up to 20. Let our staff do the planning, arranging, and preparing here at the hotel. We can provide groups many options from our breakfast, lunch, and snacks menu, as well as any audio-visual items guests may need. Whether you are traveling to Merrillville on business or leisure, our warm, hospitable staff, clean and comfortable rooms, and centralized location make us a great place for you to stay! ... more   less 
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Also Known As:
Holiday Inn Express Merrillville Hotel Merrillville
Holiday Inn Merrillville
Merrillville Holiday Inn

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