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“Beautiful hotel- but not ideal for pet owners”

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Best Western Inn & Suites Of Merrillville
Ranked #4 of 21 Hotels in Merrillville
muskegon
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Beautiful hotel- but not ideal for pet owners”
Reviewed 11 January 2014

This hotel was beautiful and very clean, with all the amenities needed. The breakfast was excellent - cereal, different breads, eggs, sausage, juice, coffee, hot cereal, etc.; in fact it was the best of our week of travel. The clerk was polite and professional and the coupon price of $57.99 (plus $10 pet fee) was unbeatable. The only drawback for us as pet owners, was the location of the room, which ended up being very noisy. I've never seen a hotel like this before, but I can see where non pet owners appreciated it. The pet room was situated outside of the main hotel between the door and an exit door, by the stairs. So whenever someone left or came, we would hear the slamming of not one but TWO heavy doors! It was way too noisy for us.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank candlewick44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review, 13 January 2014
Thank you so much for posting this review of our hotel. I am sorry that you were not pleased with the pet friendly room assigned to you. I will forward your comments to our manager for his consideration. Otherwise, it is good to know that you appreciated the other amenities that we offer.
We appreciate your business and look forward to having you visit again in a different room.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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287 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Crystal, Michigan
Level 1 Contributor
3 reviews
Reviewed 27 December 2013

This hotel had very clean rooms, comfortable beds and had a breakfast that had good flavor and included some hot foods. The location is directly across from 2 malls so there is ample shopping actually within walking distance if you prefer.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank janshy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review, 31 December 2013
Thank you for your review so others know of your experience at our hotel. Your business is important to us and is also appreciated.
Please plan to visit again when you are in the area.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana, United States
1 review
Reviewed 12 December 2013

Aside from the nasty broken off hunk of gray finger nail next to my pillow, everything was good. The beds were comfy and the hotel was quiet. The shower curtain rod was a little broken so that meant there was a big puddle on the floor after a shower, but that wasn't a huge deal.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Raymond J Jr D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review, 31 December 2013
I am so sorry about the broken nail under your pillow, this is not typical of our housekeeping service and I am sorry it happened to you.
We appreciate your business and invite you to stay with us again.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2013

The management at this hotel is critically lacking in customer relations and in training staff to deal with issues that arise in the course of running a hotel business. During a family reunion where we booked a total of twelve paid nights as a group, we were at first very satisfied, but a situation developed Saturday night that made it the worst hotel experience ever for this group of seasoned travelers. An inebriated mother and her two friends came into the lobby area at 2 a.m. and thus began a three-hour ordeal of yelling, screaming, profanity, running up and down the hall in front of our rooms, up the steps above my parents room and in and out the doors. She was demanding that her underage daughter be found and brought out to her, but in short what followed was that the girl was found, police were called, the boys were evicted. However, mayhem continued for another two hours with continued yelling and cursing outside our doors, someone vomited in the hallway, police were called again. It involved several rooms both beside and above our groups and kept all of us up and in fear, particularly our elderly parents and young grandchildren for a total of three very long hours. At one point three of us went out to ask for quiet and saw that the manager on duty was doing nothing to contain the situation, he waited almost an hour to call police the first time and we never saw or heard his interference those three hours. We came to breakfast our final morning tired and upset. Instead of apologies or sympathy, staff and management said, "Well, you were the only ones to complain" (our four rooms were directly beside and below the areas involved). They grudgingly offered us an hour late checkout ( we were already packed and out of the room). Finally they gave two rooms a mere 1000 bonus pts - we will never stay at another Best Western hotel so of what use is that to us? When we tried to reach the manager, she promised to follow up by calling the police and looking into their visits and talk to her manager. She never called me back. Four of us were so upset we wrote detailed letters to the manager hoping that she would refund our night's stay without our having to write this review or complain to Best Western, but how disappointing that she actually chose to ignore her customers and the police reports (they were called at 2:56 a.m. and 3:41 a.m.) and believe the night manager who maintains that the situation was contained in "10 to 20 mins. maximum" -absolutely absurd! She, in effect, said that eight adults in those rooms and her customers, were lying about what happened! She offered one $25 Best Western gift card for all four rooms! She maintained that some of our group being able to use one of the vacated, uncleaned rooms for a few more hours for my elderly parents to sit comfortably on the sofa was payment for one of the rooms. Even if that was used for one room, her attitude that our complaint was invalid, her lack of promised follow-through, her accusation that we were untruthful, and her position that saving herself the almighty dollar was more important than customer relations or her reputation has led me to write this unfavorable review. Do not stay at this hotel!! If you have any problems, you will be treated condescendingly and rudely! What a shame as we gave her every opportunity to avoid this outcome!

  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review, 12 December 2013
I am so sorry for the problems that you experienced during your visit at our hotel. This type incident certainly is not typical of our facility and I must say this was the first time the employees on duty had experienced this. I have discussed this matter with the manager so employees are more empowered and trained to handle these situations.
Again I apologize for the inconvenience to you.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 November 2013

Staff are very attentive and the hotel is very good overall, better than most Best Westerns. The best thing is that if you are coming from the south on I-65, you can drop off here before the big traffic and hotel costs climb.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank DAVID F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review, 2 December 2013
Thank you for choosing our Best Western for your recent stay. We appreciate your business and hope you will visit again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clayton, United States
1 review
Reviewed 22 November 2013

The hotel is very good for a short visit to the area. It is close to of a variety of restaurants for eating and main streets for access to traveling the area. Good accommodations and excellent staff service.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review, 26 November 2013
Thank you for posting this your review of your visit to our hotel. Our staff strives to offer clean, comfortable rooms with a friendly attitude.
We appreciate your business, please plan to visit again.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 November 2013

We spent the night here while visiting family in the area and found the place to be very good. The hotel was easy to find and close to the highway and many restaurants and shopping centers. Overall I found the staff friendly and efficient. The breakfast options could have been a little better. The rooms and bathrooms were clean and seem to be well taken care of. I should mention the elevator was very slow but did the job. Overall, it was a very good stay for the location and price. I would stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam0330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review, 26 November 2013
Thank you for choosing to stay with us while visiting family in our area. It is so good to hear that you enjoyed our facility. your business is greatly appreciated.
Please plan to visit again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inn & Suites Of Merrillville

Property: Best Western Inn & Suites Of Merrillville
Address: 8293 Louisiana Street, Merrillville, IN 46410-6345
Phone Number:
Region: United States > Indiana > Merrillville
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Merrillville
#3 Business Hotel in Merrillville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Inn & Suites Of Merrillville 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Situated near the Indiana/Illinois border, the Best Western Inn & Suites of Merrillville offers the best in customer service, amenities and accommodations for an unbeatable value. This Merrillville area hotel boasts 52 well-appointed guest rooms and suites, each featuring cable satellite television with HBO and high-speed Internet access. Enjoy an array of amenities such as a complimentary continental breakfast, an indoor heated swimming pool, hot tub, exercise facility and limited business services. ... more   less 
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Also Known As:
Best Western Merrillville
Merrillville Best Western

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