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“Great place to stay!”

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BEST WESTERN Inn & Suites of Merrillville
Ranked #4 of 21 Hotels in Merrillville
Certificate of Excellence
Wisconsin, USA
Level Contributor
6 reviews
5 hotel reviews
“Great place to stay!”
5 of 5 bubbles Reviewed 27 May 2014

Very welcoming hotel! Close to shopping & restaurants. We stayed here on our way back home from the Indy 500 and loved it! Has indoor pool & hot tub, laundry, and breakfast in the morning. We will stay here again when we are in the area!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review, 30 May 2014
Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. Thank you for choosing our hotel as you traveled home from the Indy 500, it was a awesome race.
I will pass your comments on to our staff, and we look forward to seeing you and again in the future.
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265 reviews from our community

Traveller rating
    100
    85
    36
    19
    25
See reviews for
88
64
21
59
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Kettering, United States
1 review
5 of 5 bubbles Reviewed 25 April 2014

I was goingto Chicago to the art museum for a day with my friend, Peggy. had a wheel chair for Peggy when she became tired (she is 75 years old). I could not have asked for better help and kindness toward having to do extra steps for my friend. This stay really let the next day go smooth. Absolutely, I would stay here again. Great staff.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Molly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review, 27 April 2014
Thank you, Molly for your comments, I am so glad that we could assist you and that you were pleased with your stay.
Please plan to visit again soon, we appreciate your business.
Gloria M. Brown
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hammond, United States
1 review
2 of 5 bubbles Reviewed 18 April 2014

really didn't like this hotel. I feel like they were very rude and didn't have good customer service. the experience was a never again experience. I would never recommend this hotel for nobody to go too. everything was good expect for some of the workers there

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Shennell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review, 22 April 2014
I am so sorry that our employees were not as friendly as expected. The manager will address this issue and make corrections. Thank you for letting us know of this matter.
We do appreciate your business and hope you will visit again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Big Lake, Minnesota
Level Contributor
139 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

Checked in later and was given a "nonsmoking" room that smelled like smoke. Asked for another and there were none... The desk agent sprayed some air freshener that lasted all night and smelled like you would expect…. The bed was ok, mostly worn out. I switched to this hotel because it had a workout room; this room was about 85 degrees and allowed me to sweat to death during my work out, not sure if this was good or bad…? Breakfast was the normal sort of hotel food, nothing special. The pool looked clean and was fairly large. I have stayed in many other hotels in the area in past years, and there is really nothing great in the area, unless it is new. It’s better than sleeping in your car I guess?

Room Tip: Get there early
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skidoo44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review, 22 April 2014
I am sorry that we did not meet your expectations, we appreciate your comments, especially about the smoke smell, we will address that issue immediately.
I apologize for the inconvenience.
Thank you for staying with us.
Gloria M. Brown
Guest Relations Managers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 16 April 2014

This motel is a very good one to stay at. They go beyond and out of their way to make your visit very comfortable.It is a very lovely motel. They have a very nice breakfast. The rooms are nicely decorated and very spacious. They have a exercise room and a very nice pool area and pool. The hotel staff are excellent. They are very friendly and helpful people.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank patriciamP2704IZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review, 22 April 2014
We appreciate the high recommendation. It is so good to know that you enjoyed your stay with us.
Please come visit again soon, we truly appreciate your business.
Gloria M. Brown
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taylor, United States
1 review
5 of 5 bubbles Reviewed 13 April 2014

Great Location with everything you need surrounding the hotel. Even the hotel itself has nice indoor pool with comfortable hot tub so youd be able to take care of business and bring family along to enjoy the stay while you work along side them. The breakfast has the largest spread of food i have every seen in a hotel that offers continental breakfast, I wouldn't even consider it to be a continental breakfast. It is more like a full breakfast. There was a wide variety of food such as eggs, french toast sticks, waffles, sausage patties, lots of different cereals, oatmeal, yogurts, many types of breads, fruits, pastries, juices, and much more. Great for business and pleasure. I hope everyone else enjoys this place as much as we did. Thank you Best Western.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jerome C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review, 22 April 2014
I am so glad that you and your family enjoyed our hotel and services. These comments are very important to us and give us guidelines of how the guest experience their visit.
Please plan to visit again soon, we appreciate your business.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minooka, Illinois, United States
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 20 January 2014

Very nice employees at the front desk, Check in was easy . The rooms are clean, and had enough towels . The beds are very old and dated not much sleep. The rooms are right above a parking lot and this location was having trucks in and out all night. The free breakfast was great a nice selection of everything. Our children used the indoor pool which was large and heated ,The only thing is the mold and mildew on the ceiling in the pool area, pieces of ceiling where laying on the floor, Not a healthy pool area for kids with breathing problems.

Room Tip: If you can pick a room not up front of building try for the back and on the third floor
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayme V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review, 21 January 2014
Thank you for posting this review and for choosing our hotel for your recent travel. I will forward your comments and concern about the pool ceiling to our manager. I apologize if this was an inconvenience to you.
We appreciate your business and look forward to having you stay again.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Inn & Suites of Merrillville

Property: BEST WESTERN Inn & Suites of Merrillville
Address: 8293 Louisiana St, Merrillville, IN 46410-6345
Phone Number:
Region: United States > Indiana > Merrillville
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Merrillville
#3 Business Hotel in Merrillville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Inn & Suites of Merrillville 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Situated near the Indiana/Illinois border, the Best Western Inn & Suites of Merrillville offers the best in customer service, amenities and accommodations for an unbeatable value. This Merrillville area hotel boasts 52 well-appointed guest rooms and suites, each featuring cable satellite television with HBO and high-speed Internet access. Enjoy an array of amenities such as a complimentary continental breakfast, an indoor heated swimming pool, hot tub, exercise facility and limited business services. ... more   less 
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Also Known As:
Best Western Merrillville
Merrillville Best Western

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