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“Great hotel”

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Best Western Inn & Suites Of Merrillville
Ranked #3 of 22 Hotels in Merrillville
Reviewed 18 July 2014 via mobile

Clean very friendly ,small area for breakfast. Amenities very good,close to mall and movie theater and plenty of restaurants.lots to do in general area. Only 50 min to Chicago so very convient to the big city.We went to museums and was less than a hour to get there.

Stayed: July 2014
Thank tinamarie39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this reviewResponded 23 July 2014

We are so proud that you were pleased with your recent visit to our hotel. We appreciate you taking time to post your review. Your business is important to us, we hope you will visit again soon.

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Reviews (317)
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219 - 225 of 317 reviews

Reviewed 18 July 2014

This hotel, its caring staff, and lovely accommodations are among the best that I've seen anywhere! I definitely look forward to returning, and I would reccommend it to anyone! E. Harris, Chicago, Illinois

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank Eunice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this reviewResponded 23 July 2014

Thank you for your review of your recent visit with us. We appreciate your comments and I will share with the staff so they know their efforts are appreciated. We appreciate your business and hope you will visit again soon.

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Reviewed 13 July 2014

the room had some cleanliness issues ... and noise issues .. they couldn't help the noise.. the towels were old and used a lot .. the room was dark and provided poor light ... i wasn't really happy staying there .. at breakfast the toaster tripped a circuit breaker! they should have a toaster on a gfci circuit .. not safe there if you spill water near the toaster .. they need to train their house keeping staff to do a more thorough job ..

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
2  Thank carlstTampa_Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this reviewResponded 15 July 2014

Thank you for sharing your experience with us. I do apologize for the issue that you encountered, though I am glad you found the room to be clean and comfortable. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again.

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Reviewed 5 July 2014 via mobile

Tripadvisor needs to update its data! I was relying on it to find rooms as we traveled across the country and I ended up having to scramble for last minute accommodations on July 4th!!! Not cool. I did not get a good vibe from this place any way. They could not even check
Me
In cause their printer was broke. It something and it had super dated decor and just a cold vibe. I'm glad I didn't stay.

  • Stayed: July 2014
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Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this reviewResponded 10 July 2014

I am sorry for the confusion and the inconvenience to you. You comments are very important and we will make the necessary updates.

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Reviewed 23 June 2014

We stayed 2 nights at the hotel, our first night was alright. The mattresses are little firm, but it was quiet considering an an entire baseball team stayed at the hotel too. However, the next day our showers were cold. Then the following day, we returned from our event and the hallway and our room smelled terribly of smoke. Upon leaving I figured out it was the room directly below ours that had been smoking. We did let management know, but they said they were aware and had several complaints. The front desk was friendly and the continental breakfast was good. We did not use the pool. The hotel was very kind to give us a call as we were driving home to inform us we had left some clothing behind in the closet.

  • Stayed: June 2014, travelled as a couple
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1  Thank Caitlin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this reviewResponded 24 June 2014

I am so sorry about the smoke issue, we will do what we can to improve that situation. We appreciate your business and hope you will give us another change to show improvements.

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Reviewed 17 June 2014

Nice clean and accommodating. Room was clean and bathroom was clean. Lobby was ok for the breakfast and lounging after a hard days drive. Plenty of free, safe and well lit parking lot. I have no cons for this hotel.

Room Tip: It's all good.
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  • Stayed: June 2014, travelled with friends
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Thank Phil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this reviewResponded 24 June 2014

7 cities in 7 days is very tiring, however, we are so glad that you chose us for one of the overnight stays. It is so good to know that you enjoyed your visit and we look forward to having you visit again when you are in the area. We appreciate your business.

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Reviewed 10 June 2014

Best Western is the only motel chain that we will stay at, We have always had a nice room, great staff, relaxing pool, close to area restaurants, good showers and last but not least a good nights sleep. Thank you, Sami and Stephen Gordon

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Sami G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this reviewResponded 12 June 2014

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out.
I will pass your comments on to our staff, and we look forward to seeing you and again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inn & Suites Of Merrillville

Address: 8293 Louisiana St, Merrillville, IN 46410-6345
Phone Number:
Region: United States > Indiana > Merrillville
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Merrillville
#3 Business Hotel in Merrillville
Price Range: £58 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Inn & Suites Of Merrillville 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Situated near the Indiana/Illinois border, the Best Western Inn & Suites of Merrillville offers the best in customer service, amenities and accommodations for an unbeatable value. This Merrillville area hotel boasts 52 well-appointed guest rooms and suites, each featuring cable satellite television with HBO and high-speed Internet access. Enjoy an array of amenities such as a complimentary continental breakfast, an indoor heated swimming pool, hot tub, exercise facility and limited business services. ... more   less 
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Also Known As:
Best Western Merrillville
Merrillville Best Western

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