Booked the room ahead of time. Typically stay at Motel 6, Super 8, Baymont, LaQuinta. Super 8 is my go to, but this was a rough Super 8. Back access door had no lock, hall and room were quite dark. Broomsticks for window locks. Had to move rooms as first room could not operate AC due to worn buttons. No card in the room with WIFI password. Tried to get it over the phone and ended up having to get it written down at the desk. Had to run water for about 10 minutes to get warm water, and I think we were the only guests that night. Had the nice curved shower rod, but was not well anchored in the wall, so gravity took over and the curtain would not close. Overall could really use a renovation. If we weren't in a time crunch, we would have stayed elsewhere nearby as there are lots of choices. Had to get showered and changed for a visitation quickly.
Maybe I've gotten used to express checkout, but the manager chased us in the parking lot to confirm we were checking out. Paid with CC, so it's not like I was skipping out on the bill.
Plus side, check in staff was friendly. Breakfast was typical.
First I will like to apolozise for ypur uncomfortable stay.
Second I woud like to thank you for the review and I will pesonally attend each point you mentioned and make sure It did not happened to you or any guest. PROMISE
We are commetted to give you best possible service at best affordale rate.
Your comments will helps us to the better.
Thanks again and hope you will give us a chance to serve you.
We always stay here while working in the area. The rooms are clean and comfortable. The staff is excellent, very friendly and knowledgable! I miss you guys! I hope my travels bring me back to see you soon!
Thanks, Thanks and Thanks.
For Your positive review and I personally promise to give you and all our guests a comfortable stay. We will work hard consistantly.
No heat in room, half hour for hot water to shower, scary bed linens, noisy neighbors, stale nasty breakfast, smelly like curry,garbage in hallways, no heat in hallway. You should have paid me to stay there. This is why I never stay @ your Hotel chain and why you have such a crappy reputation. I should have slept in my car!