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“Very pleased”

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Country Inn & Suites By Carlson, Merrillville
Ranked #18 of 21 Hotels in Merrillville
GreenLeadersBronze level
Ephrata, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very pleased”
Reviewed 16 April 2014 via mobile

I have stayed at this hotel in the past, and reading some of the reviews, I was leery it had gone down hill. Thank goodness I don't base my stay on reviews alone. Great hotel! Management was wonderful. Family friendly. Great variety with the continental breakfast. The only thing bad is the hot tub is broke. Not sure what takes so long to fix. This seems to be common. I have had the same problem at other hotels.

Stayed April 2014
Helpful?
Thank amyz622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites By Carlson, Merrillville, responded to this review, 23 April 2014
Thank you for your return visit. We are so glad that your found us to meet your expectations and you were happy with your visit. I am so sorry that the hot tub was broken, we will do all possible to get this corrected, I hope it was not an inconvenience to you.
We appreciate your comments and truly appreciate your business.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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266 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Kenosha, WI
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 April 2014 via mobile

Great pick on my part. Front desk workers were nice and friendly. The bed was nice and soft. Cookies were good. I was a little nervous picking this place after reading other reviews, they were misleading. I would definitely stay here again.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites By Carlson, Merrillville, responded to this review, 23 April 2014
Thank you for your review so others know of our facility. We are so glad that you enjoyed your visit. We look forward to having you visit again soon.
Gloria M. Brown
Guest Relations Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2014

Don't stay there!! Bad service, overpriced, smelly with limited hot water, and nasty breakfast. Oh and the hot tub by the pool out of order. I could keep going on. Only cool thing is the complementary cookies when you walk in. Sorry not going back.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank queenrogue32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites By Carlson, Merrillville, responded to this review, 24 March 2014
I am so sorry that you were not pleased with the hotel facility and services. I hope the items you mentioned was not too much of an inconvenience to you. Your comments and concerns have been forwarded to management for reviews and improvements.
Gloria M. Brown
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
all over
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 February 2014

It was late when we arrived like 10pm and it was cold and snowy stayed at many country inn and suites across the usa and never had a experience like this one we checked in at a rate of 100$ ok paid that before but this place is a DIVE looks not bad on inside the sign on walls clearly state this hotel is 100% smoke free well it smelled like a smokey casino inside witch is bad enough but it was late and we were tired so we got in our room with our two kids the room was so ran down it was freezing and we turned the heater on and it sounds like a old car starting up the noise was unbearable so i called the front desk and no one answwerd so we had to unplug the heater cause it kept comming on making this horrible noise and wakeing the kids so we froze to death needless to say i did not walk down to the office we seen some rough characters walking around and outside the hotel so i really didnt want to leave my room there was a empty old pepsi cup in the one drawer so thats housekeeping for ya then went to take a bath and there was orange foundation makeup smear all over the one handtowel that was hanging up and hairs all though the tub i just cannot explain how i didnt sleep and couldnt wait for morning to leave my husband did go down and complain and they give us a bussiness card and said call this number NEVER AGAIN

Room Tip: DO NOT choose any hotel is dirty
See more room tips
Stayed February 2014, travelled with family
Helpful?
2 Thank texas025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Merrillville, responded to this review, 18 February 2014
Thank you for taking the time to write your review. The Country Inn & Suites By Carlson, Merrillville, IN and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact Corporate Customer Care.
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Travellers are raving about these Merrillville hotels

Wake Forest, North Carolina
Level Contributor
155 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 November 2013

Travelling with party of three and needed a King with sofabed. This was a very good place for that. room was spacious and sofabed was partially separated from King.
Better price than adjacent 3 star hotels.

Room Tip: good location before getting into Chicago when traveling North on I65. Easy access from highway and...
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikea1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites By Carlson, Merrillville, responded to this review, 4 December 2013
Thank you for choosing the Country Inn & Suite for your recent visit to our area. We appreciate your review.
Please plan to visit again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon, Wisconsin
Level Contributor
136 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 16 October 2013

We arrived at this hotel about 9:30PM, we were greeted nicely and check in went fine. The room was clean and the bed was comfy. I would add a wall mirror to the bathroom because anyone short can not reach the morrow to put on make up or contacts. Breakfast was just ok- Country Inn & Suites used to be better- Holiday Inn Express has this breakfast beat for sure.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barb N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites By Carlson, Merrillville, responded to this review, 17 November 2013
We appreciate your review of your visit to the Country Inn & Suites. We are so glad that you enjoyed your stay. We will review our breakfast menu to see if we can make any upgrades.
We truly appreciate your business and hope you will visit again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 26 August 2013

We had a group of 16 rooms. After we had closed our transition for the day the staff billed us for another room without our permission and as we asked why they couldn't provide us with an answer only stated. .I thought. ....as we tried to solve the problem they only gave more and more lies. So please find a better hotel to stay in...also when I informed them I would be calling corp. They stated why they would only refer you back but they knew they had did us wrong.again for safety of your credit card do not use this hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vewestbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince R, General Manager at Country Inn & Suites By Carlson, Merrillville, responded to this review, 27 August 2013
Dear Guest,

Thank you for taking the time to review our hotel. I would like to start off my apologizing for the issue. As I explained to you, your legal contract states that your method of payment for all group rooms was a company/group credit card. You provided us with a credit card authorization allowing us to charge any group rooms to your card.

After check in the group contact requested one of the cancelled rooms be reinstated and given to a member of the group. The hotel provided your guest with the room. At the time of check out it was informed to the hotel that you were not paying for that room that the guest was. Because the hotel employee did not ask if you were paying for the room I did not charge you for it even though the legal contract stated that you are paying for all rooms.

We feel that given the issue above the compensation of one night room and tax was more than fair. Because you booked a group our hotel requires a legal contract informing both parties of their rights and terms of booking. Therefore, contacting our corporate office will refer the case back to the hotel to find a solution. Please contact me if there is any other concern you may have or want to talk about.

Vince Rizzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Merrillville

Property: Country Inn & Suites By Carlson, Merrillville
Address: 8311 Ohio, Merrillville, IN 46410-6586
Phone Number:
Region: United States > Indiana > Merrillville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Merrillville
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Merrillville 3*
Number of rooms: 62
Official Description (provided by the hotel):
We are conveniently located right off of i-65 & us30. Fairly new cozy property with 62 units including rooms with 2 beds, Jacuzzis and extended stay suites. We offer beautiful indoor pool, workout facility, free breakfast, has Internet and 24 hours fresh cookies. We are under new management and assure you 100% satisfaction. We are a perfect location for business and leisure travelers. ... more   less 
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Also Known As:
Country Inn Merrillville
Merrillville Country Inn

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