Have stayed here more than several times in the past 6 years....it has always been my favorite non-Las Vegas gambling hotel....that is until this last visit. Upon arrival I was greeted by a friendly customer service representative who informed me that I had been upgraded to a suite in the Spa Blu Tower...hurray!! Well, upon entering the suite I noticed so many items that needed attention. The bedding is pathetic... Thread-bare sheets that actually had holes in them, bed coils that squeaked with every move and a mattress so uncomfortable it actually woke me up for the day at 5:00 am (no sleeping in for me). Other items that need attention are the formerly-luxurious bathroom linens that are now a shabby shade of yellow. Also, dust and dirt could be seen almost everywhere I looked ie...all furniture, bathroom mirror, shower corners, beneath and around refrigerator. The straw that broke the camel's back was a vile stain on the wall behind the toilet that resembled either blood or vomit splatter...gross. I couldn't stand looking at it so I removed it myself...eew! I just get the feeling that the housekeeping staff doesn't take pride in their work as they had in the past. It's really too bad. If this is my experience with an upgraded suite, I'd hate to have to experience the old tower. It would be in the best interest of management to conduct some much needed upgrades to this formerly luxurious establishment. I want to be able to say this is my go-to resort...but can't say that right now. Lastly, what happened to the toiletries? I noticed that the soaps can be purchased in the gift shop, but what is provided in the room is nothing like what was given previously. Very disappointing! Finally, what is going on with the HVAC system in the room. It sounds like a semi truck sharing the room!
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- Also Known As:
- Blue Chip Hotel Michigan City
- Blue Chip Michigan City
- Blue Chip Casino