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“Very nice” 4 of 5 bubbles
Review of Hampton Inn & Suites Middlebury

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Hampton Inn & Suites Middlebury
Ranked #2 of 2 Hotels in Middlebury
Manteno, Illinois
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Very nice”
4 of 5 bubbles Reviewed 22 July 2014 via mobile

The hotel was very nice. It had nice updated decor. The rooms were clean and the staff was very friendly and helpful. Went to the pool and it was a little too cold for a heated pool but the whirlpool was perfect. The continental breakfast was good. Hot waffles, eggs , sausage, cereal, etc. Would definitely go back their next time we go to shipsawana.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank worldtraveler1040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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390 reviews from our community

Traveller rating
    219
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    42
    24
    13
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

Surrounded by Horse,buggies and the Amish this Hotel seems to be newer. The beds and pillows were great, the Staff went out of there way to make you feel comfortable. Breakfast was ok but they were lacking a few things, but that was our fault for waiting till 9:30 to go eat. They were waiting for a delivery. I would go back if in the area again.
It was really neat to see the Amish and peek in to their lifestyle a little. Take a short drive just out of town to see what I mean. They live a simple life. We just happened by a farm that was having a wedding. Tons of Buggies and Bikes. (watch out for the shoulder of the road where they travel, It was full of Road apples haha)

Room Tip: Check out the Amish goods while in the area.
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mason, United States
1 review
5 of 5 bubbles Reviewed 20 July 2014

The hotel was clean and well stocked. The Staff very friendly and helpful with directions. They readily answered questions about surround attractions and restaurants. The coffee urns were always full of delicious hot coffee and we enjoyed the fresh cookies every night. We chose not to eat the breakfast that was provided due to time constraints but did go in to check it out. It look hot and very appealing. I would choose to stay at this Hampton Inn again in the future. It was very closely situated to many attractions. Thanks Hampton Inn for making our stay so enjoyable.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Nelson W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canal Winchester, United States
1 review
5 of 5 bubbles Reviewed 16 July 2014

We stayed in the 2 queen bed suite with our 2 children. Plenty of room! Very nice area for everyone to spread out and stay happy. Beds very comfy and location felt safe. Would stay again. Enjoyed the pool and breakfast. Pack-n-play for 2yr old great and she loved the high chairs with crayons and paper at breakfast.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 16 July 2014

Let me preface this review by saying that once I wrote a letter concerning our stay, Hilton stood by their 100% guarantee and refunded our money.

Good things about this property -

It is newer and so has a nice overall feel.

Comfortable beds

Location is the best in the area.

Some of the staff worked very hard to make sure you have a good stay, though the employees who didn't care outweighed those who were trying to do their jobs.

Good amenities like a refrigerator and microwave, though we had serious issues with breakfast and internet.

We reserved this hotel a good deal before our trip and it was a good thing we did because there was a quilting convention going on. This area in Indiana has to be just about the biggest quilting area in the country so the area and all the hotels were packed.

Front desk staff were efficient, pleasant and all smiles at check in. Room was clean though the info book and the TV remote were sticky. note to housekeeping. These items collect a lot of germs because most everyone touches them. The room, a king studio suite had a refrigerator and a microwave as well as plenty of places to put things away.

When we returned from dinner the power was out and the staff handled it well. They checked on all of those in the hotel and did what they could to ensure safety and comfort. The stay went downhill from there.

Biggest issue for the entire stay was a group of families on the third floor who ran, jumped, and crashed about almost constantly. It went on after 11:00 pm and then resumed every morning and night of our stay. The young guy at the front desk tried to talk to these people but they didn't care. The noise was a topic of complaint among guests in the elevator and at breakfast daily. Numerous people called to complain. I was seriously ready to go upstairs and confront these people or call the police and say they were disturbing the peace. When I spoke to the manager of this property post stay, he said it was policy to warn people 3 times and then boot them out. Also, the people did not inform the property that they has numerous children or else the hotel would have put them on the ground floor. Still, these people should not have been allowed to disrupt the stay of so many people. We would have moved to a new hotel but all were booked due to the convention.

Housekeeping - Bad, bad, bad. No rhyme or reason to how they cleaned, Things were swept to one side of the sink into a heap and left things just anywhere. Maid removed my special allergy soap that is hard to find and I was told I could go across the street and see if they had any at the CVS. No apology, just a "What do you want me to do about it?" We had a constant issue with housekeeping. The room wasn't cleaned at all one day, we had to go ask for toilet paper, next it was no coffee, the next day it was towels and a bathmat, the next it was hair in the sink. The girls also listened to music while they cleaned and it could be heard in the guest rooms. Management has since taken care of the issue with these employees.

Breakfast - Variety was good but things ran in short supply and toaster didn't work. On two days the egg dish was not cooked completely, leaving the eggs in the middle raw. After chatting with the guy who was on duty to make sure everyone had what they needed, we found out he was the maintenance man and was doing his best to cook and provide breakfast. He had this job two days in a row because the cook didn't show.

Internet - Very poor. It was not working on a couple of days and the other s it was a weak signal that kept cutting out.


Just and overall poor example of the Hilton brand. We are Honors members and expect much better. We couldn't rest because of the thunderous noise above us, couldn't eat some of the breakfast provided, couldn't connect to the internet to keep in touch with our business while on vacation, were always short on basic supplies, and received unsatisfactory answers when issues were brought to the staffs attention.

Hilton responded promptly to an email detailing the issues during our stay and stood by their guarantee. The manager called me and we discussed all the issues. He first offered one day reimbursement, I said that wasn't acceptable because we couldn't move anywhere else because of the quilt convention in the area, and we came to an agreement about how many days. Hilton does care about their guests. That is VERY important in this day and age of subpar service.

Room Tip: The king studio rooms are nice. Try to stay on the top floor to avoid noisy guests.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank JolynnRaymond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loveland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 14 July 2014

This place is not up to the standards of a Hilton property. If you are in the area, go elsewhere or keep driving. Bad attitude at the front desk. Hair in the bathtub and toilet. Mirrors and counter-tops not clean. Room smelly musty. Noisy hallways. Breakfast bar area dirty. Just a lousy place to stay and have to pay money. This place is below a Motel 6 standard.

  • Stayed July 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Middlebury, General Manager at Hampton Inn & Suites Middlebury, responded to this review, 17 July 2014
I am very pleased to see you enjoyed your stay with us. I thank you for your time to complete this survey. It is such a pleasure to host our guests, but it is a genuine treat for us to get guests who have enjoyed their stay. We hope to host you again some time very soon.

Regards,

Omid Zahedi
GM @ Hampton Inn & Suites
Middlebury, IN 46540
omid.zahedi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whiteland, IN
Level Contributor
215 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

This hotel was clean and comfortable. It is located in a nice quiet area. It offers standard free breakfast fare. Small indoor pool. The staff was friendly and helpful. Room has small refrigerator and microwave. Take your own drinks prices for snacks very high. The price of the room was excellent.
I would stay here again.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank missqueenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Middlebury

Property: Hampton Inn & Suites Middlebury
Address: 105 Crystal Heights Blvd, Middlebury, IN 46540-8553
Phone Number:
Region: United States > Indiana > Middlebury
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Middlebury
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn & Suites Middlebury 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Come try our quaint little property in the charming Amish Country of north central Indiana. We have been open since August of 2011 and we have enjoyed providing outstanding service and our own brand of personal service to our visitors. With the number of RV services and growing tourist attractions surrounding us such as Shipshewanna concert events and the renowned Amish restaurant Das Dutchman Essenhaus, we have many ways to bring delight to our guests. ... more   less 
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