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“Great customer service”

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Baymont Inn & Suites Mishawaka South Bend Area
Ranked #8 of 16 Hotels in Mishawaka
Merritt Island, Florida
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great customer service”
Reviewed 25 May 2014

We booked this room a month before our daughter's graduation from ND. The room rates were very high but we read the good reviews and needed to find a place close to the university so we went ahead and booked our stay. One day before we were to arrive, I looked online and found that the prices had changed but realized I could not cancel my prior reservation w/o a penalty. We got to the hotel and were given an upgrade which was not what we were looking for (Jacuzzi in the room). When we got back home, I emailed my concerns and the GM immediately got back to me and offered to reduce my rate to what it would have been if I had booked the day before we arrived. This is CUSTOMER SERVICE. I will be happy to stay at another Country Inn Suites the next time I travel, especially if they all look at customer service this way.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Ilovepie89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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233 reviews from our community

Traveller rating
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See reviews for
127
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Muncie, Indiana
Level 4 Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 May 2014

We chose this hotel as a stopping point to rest during a longer trip. We discovered a very friendly staff, impeccably clean and quiet property, comfortable furnishings, convenient microwave/minifridge/coffee pot, and a location that was very close to lots of eateries and things to do and see. We wished that we had thought to pack swimwear as the pool looked nice. We used the wifi and the signal was great.

The main downfall of the property is that it has no elevator. This was not mentioned on the website that we used to book our room. We were also in the room that is located above the building's main entry door to the lobby, which means that our window had a full view of the roof of the overhang -- not so pretty.

Overall, a good stay and we would stay here again.

Room Tip: Room 201 is quiet and has a strong wifi signal, but there is no elevator to the second floor and thi...
See more room tips
  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Andriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mishawaka
1 review
Reviewed 22 April 2014

Enjoyed our stay very much. Clean and quiet after we changed rooms. They were most accommodating in our request to change when we realized we were going to be next 4-5 teenage girls. Only negative is that we were told, since we booked through on online site other than County Inn's site, that we would not be credited for this stay on our club card. As far as we are concerned, Carlton was paid for the stay and we should receive the credit points. If they had offered the price we paid, we would have booked through them.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level 5 Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 April 2014

The room was comfortable & clean, and the wifi signal was strong.
The wall-mount hairdryer only had 1 functioning temperature setting, but a handheld one was provided when I reported the problem.
The fitness center was a disappointment: stationary bike had 1 leg balanced on a plastic drink cup lid, & the treadmill was stuck in the highest elevation/grade (so, unusable). The latter was very disappointing since I specifically asked about fitness center access/hours & treadmill availability when I checked in.
When I reported that the treadmill was broken, staff said that the nearby Holiday Inn Express would let me use their fitness center. When I showed up to use it, HI staff said they knew nothing about it, but were gracious & gave me access.
I realize that they provided an alternative to the broken fitness equipment, however if I had been informed me that the treadmill was broken & guests would have to drive elsewhere to exercise, I would have immediately checked out.
Lesson learned: before I check-in to ANY hotel, I will confirm that the fitness center equipment is working.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level 6 Contributor
394 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 11 February 2014

I got a night for my daughter to swim for her birthday. The pool heater was not working well so the pool was a bit cooler than you would expect. We were told up front and it wasn't a big deal anyway. It wasn't cold, just not hot.

The room was fine. The beds are a bit stiff, but my back likes that anyway. The pillows were soft, not lumpy. The TV was a decent size. I have no coplaints about the room. The staff was very nice. The check in person was very nice and housekeeping was friendly and talkative when we passed her in the hall.

We had a good stay.

  • Stayed February 2014, travelled with family
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Helpful?
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 December 2013

Stayed at the Country Inn for a quick overnight. Was pleasantly surprised at the cleanliness of the hotel. Lobby was comfortable and cottage like, room was large and clean. Internet was free and worked fine in my room. Overall would recommend.

Stayed November 2013, travelled with family
Helpful?
Thank JohnnyB234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCGM120, Front Office Manager at Baymont Inn & Suites Mishawaka South Bend Area, responded to this review, 9 December 2013
Thank you very much for your excellent review. I know there are many places to stay in Mishawaka, that's why we take pride in offering a clean, safe, and comfortable place to stay. We appreciate you taking the time to notice our efforts. Sometimes it can be frustrating receiving negative reviews, but it always gives us a boost when we recieve reviews like yours. We will continue to offer a quality product complete with exceptional service at an affordable price for our guests. We hope you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 6 Contributor
587 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 27 November 2013

Front desk staff was very friendly and knowledgeable about the area around the hotel. Sitting area in lobby was very cozy. the location of this hotel was very good for us as we where on the Hwy every day. We will stay were again .

  • Stayed September 2013, travelled with friends
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    • Service
Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Mishawaka South Bend Area

Property: Baymont Inn & Suites Mishawaka South Bend Area
Address: 120 W University Dr, Mishawaka, IN 46545-1107 (Formerly Country Inn & Suites By Carlson, Mishawaka)
Phone Number:
Region: United States > Indiana > Mishawaka
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Mishawaka
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Baymont Inn & Suites Mishawaka South Bend Area 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Country Inn And Suites Mishawaka
Country Inn & Suites Mishawaka Hotel Mishawaka
Country Inn Mishawaka
Mishawaka Country Inn
Baymont Inn & Suites Mishawaka South Bend Area IN, North America

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