We booked this room a month before our daughter's graduation from ND. The room rates were very high but we read the good reviews and needed to find a place close to the university so we went ahead and booked our stay. One day before we were to arrive, I looked online and found that the prices had changed but realized I could not cancel my prior reservation w/o a penalty. We got to the hotel and were given an upgrade which was not what we were looking for (Jacuzzi in the room). When we got back home, I emailed my concerns and the GM immediately got back to me and offered to reduce my rate to what it would have been if I had booked the day before we arrived. This is CUSTOMER SERVICE. I will be happy to stay at another Country Inn Suites the next time I travel, especially if they all look at customer service this way.
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- Also Known As:
- Country Inn And Suites Mishawaka
- Country Inn & Suites Mishawaka Hotel Mishawaka
- Country Inn Mishawaka
- Mishawaka Country Inn
- Baymont Inn & Suites Mishawaka South Bend Area IN, North America