First of all, this is perhaps the cleanest and newest StudioPlus I've stayed in 9and I've stayed in about ten across the country). However, there were a couple of problems that would prevent me from staying there again. Firstly, we had a late check-in, the key was left for us but it didn't work in our room. We called the extension for the night attendant, but there was clearly no attendant on duty. So we called the night answering service, and they told us they would call the NA. Again, no luck. Finally after 2 hours and many more calls to the answering service, they called the General Manager, who came from her house to re-program our key cards. At this point, we had been waiting for 2 hours and 45 minutes. It was 3 AM! Not only did she not apologize, but all we got was half off the room rate...for that night. Not good enough considering that we were only in our room for half the night! BTW our keys didn't work on at least 3 other occasions during the week.
Later in the week we were awoken by the phone ringing twice at 9:30 am (I should mention that I work nights and the do not disturb sign was hanging outside our door). The same GM said they had to get into our room to clean or we wouldn't have it cleaned until after the week-end. No problem, I said, we don't need anything. My wife later called down and said that when a DND sign is out it means that we do not want to be disturbed....simple right? Anyway, I think that this GM has forgotten that she is running a hotel, not a boarding house.
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- Also Known As:
- Studioplus South Bend Mishawaka
- Extended Stay America - South Bend - Mishawaka - South IN, North America