Horrible! The heater was broken. I was told "maintenance checked it" yet it was broken and not given another room. Through the night I had to wake every couple hours to turn heat on when I was freezing and turn heat off when I was cooking. Drapery was shredded. Hairdryer sparked and had to be replaced. When I informed the front desk that the side entry was broken bc my key would not work (at 17 degrees outside) -- I was told I didn't put it through at the right "speed" and that "he had been told that it wasn't working by several people but was sure it was" -- Whatever! I guess it isn't broken -- just none of your guests can operate it. I complained about ALL of this and was only offered "extra Best Western points" -- WHAT A JOKE.
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- Also Known As:
- Best Western Monticello
- Monticello Best Western