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“NOT worth $90! ”

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Ferntree Gully Motel
Ranked #2 of 2 Hotels in Ferntree Gully
Reviewed 12 April 2014 via mobile

Where do I begin...

We found our room at #16 and the first thing we saw was that the windows looks like someones tried to break in with all the cuts in the wood. Definitely don't feel safe.

They've even placed a door knob on the door that doesn't even do anything because the key will unlock and open the door for you. Real classy..

The sheets on the bed is what caught our eyes when we walked in but I understand now that they suit this entire hotel: absolutely disgusting.

The TV is what you turn on almost every time you first step foot into a motel but we couldn't do that because there were no batteries. So okay, it wasn't hard to ask reception and get the batteries but once we did that we learn that there's no channel tuned. Woohoo. No time for that, we have our event to get ready for.

We travelled 3 hours that day from the Country so we were very hungry and walked a short distance to Safeway. Don't worry about finding anything to cook, microwave or toast because you wont be able to here!

Maybe the worst thing of all... we wake up this morning to find that the SMOKE DETECTOR DOESNT HAVE BATTERIES.

Enough said I think. I'm even writing this review before leaving the motel.

Will NOT be returning or recommending

Stayed: April 2014, travelled with family
8  Thank ATMR95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (58)
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47 - 53 of 58 reviews

Reviewed 29 March 2014

Great value for money option in greater Melbourne. The female manager was generous enough to let us check in earlier as we were feeling really tired. The rooms are cleaned (not underneath the couches or beds) to an acceptable standard. It offers the possibility of an affordable meal at the Bistro located within walking distance.
We're allowed to park 2 vehicles on site which was greatly appreciated.
On the negative side, we were disturbed by one of the managers on our third night because the lady that took payment for our accommodation, the night before, forgot to advise them that we would be staying on.
Overall, we consider it to be a good stay. Thank you.

  • Stayed: March 2014, travelled with friends
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3  Thank PJW_1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

We arrived after eight long hours on the road – two of them spent crawling along what metropolitan Melbourne laughingly calls FREEWAYS – and arrived at the Ferntree Gully Hotel around 8pm. We presented our online booking authorisation to a barman (there being no-one else around), paid over our money, were given a key and told that our room was 100 metres up the hill, on the second storey…

So, we dragged the geriatric bodies (and luggage) up the hill, up an un-lit flight of stairs (a blown light globe? economising on power?) and found our room.

First thing to hit us was the stink of a toilet which not only had not been cleaned but had not even been flushed. A previous occupant’s crap was NOT what we needed at that time! Still, hold the breath, flush and scrub!

Now for a cup of tea to unwind:
That was not quite as easy as it might have been: the electric jug didn’t fit under the tap in the hand basin, so the water had to be ladled in. And then we found that the sachets of long-life milk in the fridge were all frozen solid. A hot cuppa became a luke-warm cuppa!

(The frozen milk turned out to be a symptom of something a bit more serious: the thermostat on the fridge was broken, as we found out next morning when a bottle of wine we’d put in to cool froze overnight.)

Maybe relax with a little TV? No. The remote was broken, and only Channel 10 could be tuned from the set.

Two pancake pillows were provided with the bed, and we compensated by folding the doona across the head of the bed and putting the pillows on top of it. The next morning, my wife went searching for a housemaid and asked if we could have a couple more pillows – which eventually arrived.

Reception continued to be unattended, and the door remained locked, so all the other issues remained unresolved. Then, on our third and last day there was someone there. The door was still locked but they opened up when I knocked. I listed my grievances – the most recent being that our door was left unlocked after the room was serviced that morning – profuse apologies, and a new TV remote, and a new fridge were quickly provided.

Leaving aside minor inconveniences such as a shower which fluctuates between scalding and freezing whenever someone, somewhere, turns on a tap, or the non-provision of many of the basic things one has come to expect in a motel, such as a hair dryer, shampoo, and a toaster, this place falls far short of what we should expect.

In the immortal words of Bette Davis, “What a dump!”
We arrived after eight long hours on the road – two of them spent crawling along what metropolitan Melbourne laughingly calls FREEWAYS – and arrived at the Ferntree Gully Hotel around 8pm. We presented our online booking authorisation to a barman (there being no-one else around), paid over our money, were given a key and told that our room was 100 metres up the hill, on the second storey…

So, we dragged the geriatric bodies (and luggage) up the hill, up an un-lit flight of stairs (a blown light globe? economising on power?) and found our room.

First thing to hit us was the stink of a toilet which not only had not been cleaned but had not even been flushed. A previous occupant’s crap was NOT what we needed at that time! Still, hold the breath, flush and scrub!

Now for a cup of tea to unwind:
That was not quite as easy as it might have been: the electric jug didn’t fit under the tap in the hand basin, so the water had to be ladled in. And then we found that the sachets of long-life milk in the fridge were all frozen solid. A hot cuppa became a luke-warm cuppa!

(The frozen milk turned out to be a symptom of something a bit more serious: the thermostat on the fridge was broken, as we found out next morning when a bottle of wine we’d put in to cool froze overnight.)

Maybe relax with a little TV? No. The remote was broken, and only Channel 10 could be tuned from the set.

Two pancake pillows were provided with the bed, and we compensated by folding the doona across the head of the bed and putting the pillows on top of it. The next morning, my wife went searching for a housemaid and asked if we could have a couple more pillows – which eventually arrived.

Reception continued to be unattended, and the door remained locked, so all the other issues remained unresolved. Then, on our third and last day there was someone there. The door was still locked but they opened up when I knocked. I listed my grievances – the most recent being that our door was left unlocked after the room was serviced that morning – profuse apologies, and a new TV remote, and a new fridge were quickly provided.

Leaving aside minor inconveniences such as a shower which fluctuates between scalding and freezing whenever someone, somewhere, turns on a tap, or the non-provision of many of the basic things one has come to expect in a motel, such as a hair dryer, shampoo, and a toaster, this place falls far short of what we should expect.

In the immortal words of Bette Davis, “What a dump!”

  • Stayed: March 2014, travelled as a couple
    • Value
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    • Cleanliness
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5  Thank russ g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2014

Horribly outdated, awful facilities, room smells musty, everything is immeasurably filthy, bedding makes you itchy, carpet is beyond stained, glasses and cups are unsanitary.

They should burn this place to the ground, next time I will sleep in the car or in a bush.

  • Stayed: March 2014
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6  Thank Ermdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

We stayed here in September 2013 for three nights. We looked for somewhere that was cheap and this qualified. We booked the first two nights then came back a third. The room on the first stay was about as bad as we expected on the disappointment scale. Any worse and we would have slept in the car. It was musty, the TV reception was pathetic, the cleaning staff were pacing up and down outside the room at checkout time. We had to check in at the bar as the reception was closed, however after we checked out the first time there was somebody in reception and she was lovely. She said she would hold a room for us in case we needed it - and we did. When we went to the bar the boy who took our money said he was taking an extra $100 in case of damage. I was taken aback by this. What he did was a pre-authorisation, which means they just get your credit card provider to lock the money IN YOUR account until you pay for your bill. The boy said it was because they had times where rough people stay there and cause lots of problems and the owners have had enough. This was very reassuring - NOT. We came back the second time and the room we got almost gassed us with the awful pungent smell it had. However, having our expectations lowered, we just went with it. again the cleaning staff were hunting us down the next morning as we left the room. But they were friendly about it.

Room Tip: Don't stay if there are live bands playing as that seems to be when there are more rough people...
  • Stayed: September 2013, travelled as a couple
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2  Thank Slim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

Stayed there 2 years ago and it was fantastic.stayed there again.room appeared not to have been vacuumed.reception closed when advertised on door should have been open.had to trek to hotel and walk around it until I found unlocked door.This was at back near Bistro.Staff were polite but rooms need to be upgraded.TV reception was not clear.maybe still had analogue TV but they looked liked digital TV.Stayed there as it was close to Puffing Billy.Took grandies for pb trip.

  • Stayed: October 2013
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Thank richardkfelstead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2012

Stayed here on Friday 30th Dec, 2012. Got to reception and it was closed, shuts at 2pm, check in is at 2pm, the sign says to go to the Pub's gaming room, so i trekked across the car park and into the gaming room, 10 mins till anyone even looked at me, then the girl disappears for 5 mins, then she drags me round to the other side of the bar to the 'check in' counter. Now there are 3 of us waiting to check in. She asks if i would take a single room, i said i booked weeks ago for a double, sharing with female friend. Someone didnt return the key to the room i was meant to have. I said no, i needed a double, she called the manager. Again take a single. Again i said no. this went on for about 10 mins and finally they found another room. So i treked back across the car park. Open the door of the room and a huge spider is running, #1. the carpet was filthy, hadnt been vacuumed, stained and scary. Dust all over the benches. Sofa was stained. A single and double bed, an old grotty bedspread on the double bed, yellow on the back, clean sheets and then i kill spider #2. Room was like an oven, turned on the air con and i think they could hear it in the hills. and the room was like an oven.... couldnt open the windows, jammed shut, no screens anyway. couldnt open front door - no screen door. The curtain was hanging off the rail at an angle, almost see through. The website says tea/coffee making facilities, yes there was. Website says, breakfast making facilities, yes, a toaster, but you didnt even get a knife you could stick into it, let alone a slice of bread. Clock radio, yes (folks in # 6 had to buy 1). The bathroom, sliding door that either stayed shut or open depending on how it felt..... long dirty bench, huge shower - great water pressure- but you had the choice of cold or hot, no halfway, and the toilet wobbled. The yellow curtain on the window i moved to open the window, no screen. Slowly passed the massive Cobweb and didnt open the window. Went to make a coffee and killed spider #3. The mugs were filthy, luckily i bring my own on short trips. Later i went to the pub, Rose tattoo was playing and thats why i was here for the night., i left early coz i didnt feel well. The Motel was full, families off to weddings and Rose Tattoo. At 1.30 am, i get woken by someone kicking my door. I was alone in the room. (my friend was a no show after all that debacle with the room) There is a light at the end of the carpark (incase you drive with no headlights through it) This lit my room up like a xmas tree! All night! At 2am, ppl started screaming, yelling, the bikers were in the motel with harleys. (i found out from #6 that police had been called in the thursday night to a smashed car and ppl throwing bedding off the balcony) A massive storm came through just after 2, all the runoff from upstairs comes pouring down, couldnt step outside to smoke.I got up at 7am, there was a harley parked in the stair well, he left at 8ish, could hear him 3 blocks up the street, half the motel came out to see what was going on! The view is the other side of the motel, or i got a graffitied brick shed thing? and the back of the high school, to the left was the hills, stunning! I stayed here 13 yrs ago and it was a nice motel, it still looks like it did 13 yrs ago, needs refurbishment, needs a new cleaner. And the motel requests that you please dont feed the cockatoos! (we are in the hills) or the crows or the magpies or the face sucking spiders!

  • Stayed: December 2012, travelled solo
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11  Thank bazzie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ferntree Gully Motel

Address: 1130 Burwood Hwy, Ferntree Gully, Victoria 3156, Australia
Phone Number:
Region: Australia > Victoria > Greater Melbourne > Ferntree Gully
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Ferntree Gully
Price Range: £52 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ferntree Gully Motel 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Ideally located at the foothills of The Dandenong Ranges National Park, the Ferntree Gully Hotel is perfect for those wanting a break from city life and to explore the many hidden treasures in the Dandenong Ranges. The famous 1000 Steps Kokoda Memorial Walk is just a 3 minute drive up the road with picnic grounds and numerous walking tracks. Our comfortable and affordable guest rooms are ideal for short and long stays. The hotel also offers a chance to relax after a big day of exploring with a Sports Bar and Dining Bistro. Our Feast restaurant offers all you can eat buffet. Relaxed and inviting, popular with locals and travellers alike, the Ferntree Gully Hotel is just what you're looking for! ... more   less 
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