The hotel was difficult to find initially because it sits back from the road and is blocked by signs for other businesses. The hotel was clean, but obviously older and worn. The front doors are not automatic, only one broken luggage cart was at the front door. Front desk staff were pleasant and helpful. Elevator flooring was scruffed and dirty. Carpeting in my room had obviously been repaired, but not replaced. The lady working the breakfast area was very nice and congenial. Breakfast foods were typical synthesized breakfast foods except for the fresh fruit - which was a very limited selection of apples and 2 oranges.
My biggest complaint about this hotel is the "print your credit card in case of incidentals." (Which tends to be normal practice when a room has been prepaid).I had prepaid my bill upon reservation and did not partake in any "incidentals", nor did I cause any damages to the room. Yet, a $25.00 pending fee from Superhost Enterprise - the parent organization for this Holiday Inn Express) showed up on my credit card statement. My credit card company is watching this fee and if it proceeds to a charge, it will be challenged.
The pleasantness of the staff does not counterbalance the worn and outdated state of this hotel.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Muncie is conveniently located one mile from Ball State University and just 6 miles from I-69 in Muncie. The hotel is close to shopping and within walking distance of several restaurants. Visit historic downtown Muncie just minutes away; also located close to numerous local businesses in the area. With several museums and attractions nearby, you'll have plenty to do before you return to the hotel to swim in our indoor heated pool. Rooms are equipped with free high speed internet and complimentary wireless access, hair dryers, irons and ironing boards. The Holiday Inn Express in Muncie has suites, as well as standard rooms with microwaves and refrigerators available. You'll find our rooms clean, comfortable and just the place you need to prepare for the day ahead. Start your day with our complimentary extended continental breakfast served daily. The Muncie Holiday Inn Express has a free business and copy center for your conveniences, and sundry items are also available on-site. From the moment you walk in the door, you will be greeted by our award-winning, courteous and friendly staff. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Muncie
- Holiday Inn Express Muncie
- Holiday Inn Muncie
- Muncie Holiday Inn