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“Nice location and cleanliness but there were a few issues.”

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Holiday Inn Express Hotel & Suites Muncie
Ranked #5 of 13 Hotels in Muncie
Reviewed 16 August 2013 via mobile

We stayed there on a trip to BSU to move a family member in. It was nice to receive free cookies and cupcakes upon arrival. The immediate smell of the pool was actually welcoming. In the room the bed was super hard. The water pressure was very low in the shower. The room faced the parking lot and there was no way to close any blinds. There was a see through sheer curtain that could be closed but that was it. So it was bright in the room all night. Due to the price, we would have stayed at the Fairfield Inn and had very comfortable beds and saved about $50. Told the front desk clerk after he asked if everything was ok and she basically said sorry. I will have a very tired drive home.

  • Stayed: August 2013
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Thank Cruiseseeker333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan H, General Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this reviewResponded 20 August 2013

Cruiseseeker,

Thank you for the review concerning your recent stay with us. I am sorry to hear that you experienced some difficulties during your time here. It is our goal to provide superior service to all of our guests, especially those affiliated with Ball State. I am glad that you had a chance to enjoy the cupcakes that we provided during the very busy move-in time for the students and families. We know that move-in at the university can be hectic at times and a good nights sleep is very important.

It was surprising to hear that you had trouble locating the blackout blinds that are located directly behind the sheers you indicated in your review. Please be assured, that all of our rooms are fitted with these blackout blinds.

We would love to welcome you back to the Holiday Inn Express on your next visit to Ball State and encourage you to contact us directly before making your next reservation.

Thank you,

Nathan Hartwig - General Manager

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90 - 96 of 136 reviews

Reviewed 23 July 2013

Overall this hotel was average. I have stayed at more luxurious hotels for roughly the same price. I was disappointed and sadden to learn that there were no Bible in the room. Why? Also, would have liked to have had a refrigerator and a nice comfy chair in the room. Our room only had a desk chair and a straight back kitchen table chair. The room could easily accommodate a nice comfortable chair with matching ottoman. Why the dinky kitchen chair?

  • Stayed: July 2013, travelled with family
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Thank Just an average... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this reviewResponded 7 August 2013

Dear Just an average...P,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room amenities. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed 14 July 2013

We had a double queen room for one night when the hotel was full to capacity. The front desk staff were very friendly and efficient. When we decided that we wouldn't be able to stay for the 2 nights I had originally reserved, the staff was also very pleasant and cancelled our second night with no hassle when we gave them notice before checkout time. Although we didn't use the pool or whirlpool, it looked very clean and well-maintained. The breakfast was well staffed and supplied and the staff person was very attentive. Although the hotel is lacking the automatic front doors, at the time we arrived on a Friday early evening, there was a staffer at the front door to open it for us. The night we stayed, the whole city was full, so the price of the room was higher than I would normally pay, but worth it for the event we attended. Even with full capacity, the hotel was quiet. We had an odd-numbered room and didn't notice any traffic noise.

  • Stayed: July 2013, travelled with friends
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Thank embie_b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013

We came down for the weekend to visit our children at Ball State and stayed in one of the suites. It was absolutely beautiful. It was 2 large rooms, very clean and the bed was so comfortable! We ALWAYS stay in the adorable place when we visit Ball State! We have always been greeted by super friendly staff when we check in! Keep up the good work!

  • Stayed: April 2013, travelled with family
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Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2013

The hotel was difficult to find initially because it sits back from the road and is blocked by signs for other businesses. The hotel was clean, but obviously older and worn. The front doors are not automatic, only one broken luggage cart was at the front door. Front desk staff were pleasant and helpful. Elevator flooring was scruffed and dirty. Carpeting in my room had obviously been repaired, but not replaced. The lady working the breakfast area was very nice and congenial. Breakfast foods were typical synthesized breakfast foods except for the fresh fruit - which was a very limited selection of apples and 2 oranges.

My biggest complaint about this hotel is the "print your credit card in case of incidentals." (Which tends to be normal practice when a room has been prepaid).I had prepaid my bill upon reservation and did not partake in any "incidentals", nor did I cause any damages to the room. Yet, a $25.00 pending fee from Superhost Enterprise - the parent organization for this Holiday Inn Express) showed up on my credit card statement. My credit card company is watching this fee and if it proceeds to a charge, it will be challenged.

The pleasantness of the staff does not counterbalance the worn and outdated state of this hotel.

  • Stayed: May 2013, travelled on business
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Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan H, Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this reviewResponded 14 May 2013

Barbara,

Thank you for the review about your stay with us, and I am disappointed that you encountered the issues you described.

I would like to personally discuss these issues with you. I can be reached directly at the hotel at 765-289-4678 or by email at gmhiemiewe@gmail.com.

As for the $25 authorization hold placed on your card at check-in, I can ensure you that this hold will not result in a charge. As you mentioned, this is a normal practice for a lot of hotels.

I look forward to hearing from you.

Nathan Hartwig - General Manager

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Reviewed 10 May 2013

This is a typical HI Express location. Pretty much what you'd expect. If you stay here, be sure to request an even-numbered room (they are on the back side of the hotel and away from the traffic sounds). We had an odd-numbered room and were kept awake by traffic.

  • Stayed: May 2013, travelled as a couple
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1  Thank Slipjigpiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan H, Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this reviewResponded 14 May 2013

Slipjigpiper,

I am sorry to hear you had troubles with your stay. On your next visit to Muncie, we would love to have you back. As always, we will do everything we can to accommodate any requests you may have.

Thank you,

Nathan Hartwig - General Manager

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Reviewed 10 May 2013

This hotel was clean and the front desk staff was very helpful. The breakfast bar had several items to choose from and the woman who assisted with breakfast was especially nice and kept the breakfast items stocked and the area neat and clean. The hotel is convenient and close to shopping, restaurants and the university. I have stayed in three Muncie hotels over the past few years and this one was by far the best.

  • Stayed: April 2013, travelled with family
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Thank KYtravelman39604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan H, Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this reviewResponded 14 May 2013

KYtravelman,

Thank you for the review regarding your recent stay. I will be sure to pass along the wonderful comments you had regarding our staff, especially the front desk and breakfast staff.

We hope to see you again!

Nathan Hartwig - General Manager

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Additional Information about Holiday Inn Express Hotel & Suites Muncie

Address: 4201 West Bethel Avenue, Muncie, IN 47304-5446
Phone Number:
Region: United States > Indiana > Muncie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Muncie
Price Range: £77 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Muncie 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Muncie is conveniently located one mile from Ball State University and just 6 miles from I-69 in Muncie. The hotel is close to shopping and within walking distance of several restaurants. Visit historic downtown Muncie just minutes away; also located close to numerous local businesses in the area. With several museums and attractions nearby, you'll have plenty to do before you return to the hotel to swim in our indoor heated pool. Rooms are equipped with free high speed internet and complimentary wireless access, hair dryers, irons and ironing boards. The Holiday Inn Express in Muncie has suites, as well as standard rooms with microwaves and refrigerators available. You'll find our rooms clean, comfortable and just the place you need to prepare for the day ahead. Start your day with our complimentary extended continental breakfast served daily. The Muncie Holiday Inn Express has a free business and copy center for your conveniences, and sundry items are also available on-site. From the moment you walk in the door, you will be greeted by our award-winning, courteous and friendly staff. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Muncie
Holiday Inn Express Muncie
Holiday Inn Muncie
Muncie Holiday Inn

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