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All reviews our tour guide halong bay one night seafood picked up from our hotel squid fishing spoke very good english good size cooking class relaxing trip drink prices overnight trip sun deck cat ba ti top island plenty of food spring rolls
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Reviewed 6 days ago via mobile

Me and my partner booked this 1 day and night tour along Halong Bay. Writing this review to put under lights this lovely crew and especially our tour guide Vin (aka Vinny) ! All of them are friendly and trully careful.
Quality and service on board are really good, I would recommand on anyone who want to relax, have a chilled trip and some good talks !

Thank Garjita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 5 days ago

Dear Garjita A,

Your review means a lot for our business. Not every inspirational people can inspire people. Not every inspiration can be done by inspirational people and you are a great sample with us. Thank you for inspiring our staff. They will be grateful for that. Thank you very much.

From Gray Line Halong with LOVE.

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Reviewed 1 week ago via mobile

We had an awesome tour guide who was the best from the time we got collected in Hanoi
The sights on Halong bay were amazing, the service from the boat manager and crew was so friendly
The food was fresh and plentiful - staff was happy to cater for your every needs and nothing was any trouble

1  Thank michaelpG4726DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 5 days ago

Little did you know that how successful the beginning of November has come with us. Thank you for your kind words towards our tour guide that is absolutely a great source of encouragement for our staff in last months of 2018. Thank you for being a part of our November.

From Gray Line Halong with LOVE.

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Reviewed 2 weeks ago via mobile

With my friend we went on a 2 days, one night tour of Halong Bay with Grayline. Our guide Vin was very friendly, super helpful, pleasant and made sure everything went well. He explained the culture and history of things we discovered. We had a great time. I wish we had gone for a longer tour.

3  Thank DayTrip439687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Guest Relations Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 1 week ago

Dear DayTrip439687,

Thank you so much for giving us conscientious compliments. I have shared your high compliment to the tour guide and he was really glad that his work meets your expectation. It is a kind of encouragement and we will try our best to provide higher quality service in the future.

Once again, thank you very much and we wish you and your friend have health and exciting experiences in the next time!

Best wishes,

Daisy Dang.

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Reviewed 2 weeks ago via mobile

I had a great and authentic 2 day boat trip with Gray Line Cruise, especially our tour guide Vin made it to a experience which i will never forget! Food was also great and far enough!

2  Thank Trek11536268233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Guest Relations Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 1 week ago

Dear Trek11536268233,

We are so happy to know that you had a great time which won’t be forgotten in Ha Long Bay with our cruise. Your kind words about tour guide and food will help us to improve our work better and better.

Thank you so much and hope to have a chance to serve you again!

Best wishes,

Daisy Dang.

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Reviewed 28 September 2018

Well organised from the pick up to drop off. The guides we're very good friendly well informed. The boat was very comfortable from the cabins to the dinning room upper deck.The food was varied and plenty of it.Sorry we didn't stay for two nights.

1  Thank patriciac0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 12 October 2018

Wooo,thank you patriciac0r,

Your nice words will spoil our staff when they know that you had a good time with Gray Line cruise.

Very nice to have you as a part of our service and hope to have your presence twice.

Thank you very much.

From Gray Line Halong with LOVE.

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Reviewed 25 September 2018 via mobile

We stayed 3 days / 2 nights with GrayLine cruise. The service of the staff was exceptional. Thank you Mr. Chinh for your exceptional care. You made our stay extra special. Thank you.

Vijay

Thank Storyteller81617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 12 October 2018

What a great compliment, Vijay

Despite not advanced-degree people in tourism, our crew are friendly and enthusiastic locals and Chinh - our cruise manager is one of them. We have been happy with his performance and happier after your nice words toward his work. Surely he will know your feeling.

Very nice to have you as a part of our service and hope to you later.

Thank you very much.

From Gray Line Halong with LOVE.

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Reviewed 14 September 2018 via mobile

What an experience, led by possibly the best guide in Vietnam, ‘T’.
We enjoyed every minute of what feels like a fairytale cruise, from our surprise upgrade cabin to cruising the spectacular waters of Halong bay, I would
Do this trip again in a second.
Thank you to the crew of gray line for making our stay so memorable.

Thank alicolbeck70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 12 October 2018

Dear alicolbeck70,

Little did you know that your tour guide in that day - TimTam has been working for Gray Line since 2013 and his performance has been unchanged. We take a pride to have him as a part of our Gray Line people. Certainly, we will let you know how enjoyable you were with his service. Thank you very much.

From Gray Line Halong with LOVE.

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Reviewed 2 September 2018 via mobile

Staffs were friendly. The guide was very informative and has a good sense of humour. Food was OK. Room and facilities were good also.

Thank Pantipa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 12 October 2018

Dear Pantipa H

We always treasure all feedback from our clients and yours as a way for long-term improvement. Surely, your kind words will be given to our staff as a kind of encouragement. Thank you very much.

From Gray Line Halong Cruise with LOVE.

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Reviewed 31 August 2018

this is not to discredit the wonderful staff on our boat - the service and food was great. We took a 3 day 2 night cruse but at no time would we enter the water as the level of pollution was far too high. Seeing plastic bottles thrown overboard and general rubbish floating in the water plus the globules of oil/fat shocked me. Where we stopped for the night I counted over 30 other boats in the area. Most concerning to see such a beautiful area in this state

Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 3 September 2018

Dear Judith L,

For Gray Line team, we would like to thank for your nice words towards our service and food. These compliments mean a lot for our crew improvement in next time and hope to see you again. We also understand what you felt with the fact of Halong Bay - Pollution. Despite tens of fee from cruise operators, no strong action is given to keep Halong clear. You are not alone. We have the same concern and feel disappointed of Halong Management board.

We think that it'd better to move the review to Halong Bay forum and let all know that fact of Halong. we value your compliments, but the rate significantly impacts our ranking by accident.

At last, thank you very much.

From Gray Line Halong Cruise with LOVE.

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Reviewed 21 August 2018 via mobile

Excellent tour guide Mr Johny and amazing crew team and the manager Mr Chinh who was very kind and assisted us well especially on the food part. Highly recommended for new tourist to have an memorable experience.

Thank yesvkarthik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gray_Line_Cruise, Manager at Gray Line Cruise - Halong Cruise, responded to this reviewResponded 12 October 2018

Woooh, what a great compliment, yesvkarthik

Surely, your nice words will spoil our staff when they know you had a beautiful moment with us. Since 2013, staff service has been with top care to ensure client's experience.

Thank you very much and hope to see you later.

From Gray Line Halong with LOVE.

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