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Holiday Inn Richmond
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Reviews (166)
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163 - 166 of 166 reviews
Reviewed 25 November 2012

We stayed at the Holiday Inn in Richmond twice over the Thanksgiving holiday. We arrived late and was checked in by the same nighttime desk clerk. Both nights, she was completely spaced out and rather unprofessional. On one occassion, she had trouble determining whether our Orbitz reservation had been paid for, and went so far as to write our credit card number down "so we don't have to stand there while she sorted the whole thing out". Needless to say, we were very uncomfortable with the whole transaction. She also tried to reassure us by repeatedly telling us about the dozens of security cameras that are present, but that did nothing but increase our unease. We insisted on getting that piece of paper back, and there are no erroneous charges on our credit ycard. The morning desk clerk made amends by giving us extra rewards points for having to deal with that situation.

The hotel is clean and modern, but the elevators are a bit annoying because each of the two lifts have their own button to summon them...not one button to control them both like most. Also, there are only two luggage carts for the whole building.

It is unlikely that we will choose the Holiday inn in Richmond next time we come through.

  • Stayed: November 2012
    • Value
    • Location
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Thank hlamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Richmond, responded to this reviewResponded 9 December 2012

Dear hlamb,

Thank you for staying with us and taking the time to give feedback. I am happy to know that you found our location and room accommodations suitable for your needs. Please accept my sincerest apology for any inconvenience you may have experienced with our staff. Your comments will be relayed to them so that they can continuously improve their efforts.

Once again, many thanks for your review. We hope to have the opportunity of hosting you again should your travels bring you back to the area.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2012

We loved this hotel! Our room was brand new...as in never been slept in. So no complaints here! Everything was super clean and smelled that way. I would have liked breakfast included. But there is a restaurant on site where you can get breakfast if you like. Free WiFi was great. Would definitely stay here again if we are ever in town.

  • Stayed: September 2012, travelled with family
    • Value
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4  Thank PineyPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla E, General Manager at Holiday Inn Richmond, responded to this reviewResponded 22 October 2014

5 Stars!!!! Thank you!

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Reviewed 26 September 2012

very nice hotel . it is brand new. lobby smells great. the rooms are great too. new linen and tv's. the location is not the greatest but the hotel makes it worth it. Can see it right off I70. easy to find

Room Tip: ask for a room on the 3rd or 4th floor.
  • Stayed: September 2012, travelled on business
    • Value
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2  Thank paragkarania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla E, General Manager at Holiday Inn Richmond, responded to this reviewResponded 22 October 2014

Yes, and we are working at earning your 5th Star!

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