We books a room over three weeks in advance and asked for a non-smoking room. We were told that they would not guarantee room type (our mistake in not realizing that it also meant smoking vs non-smoking). When we arrived (after a three hour drive) no non-smoking rooms were left so we had to take a smoking room. This smoking room smelled worse than the casino. I cannot believe that they made any attempt to freshen the room. I have had to stay in smoking rooms before, however, this was the worst ever. When I got home I had to was everything that I owned including the overnight bag and a small cosmetic bag that I carry.
I frankly don't understand why I cannot be given assurance that I am getting a non-smoking room if I book three weeks in advance. Just because I arrived after someone else does not make their request more important than mine. It should be first come first served.
As others have said the rooms are dated but being upgraded. The casino is smaller but we like it that way. The casino itself is not that smokey.
I will not stay there again and since I pass three casinos on my way there I will go to one of them.
- Official Description (provided by the hotel):
- Rising along the shore of the mighty Ohio River in scenic Rising Sun, Indiana, is a spectacular resort casino. Step aboard our 322 ft. long, 40,000 sq.ft., casino...all ship-shape in the style of a Victorian sternwheeler. As soon as you walk through the door at Rising Star Casino Resort you receive the STAR treatment. Check into one of our 294 rooms, splash into our sparkling indoor pool, hit the fitness center, make a tee time at our Scottish links-style golf course or try your luck in Rising Star's exciting casino. Our casino features nearly 1,000 of the most popular slot machines or you can sit with one of our friendly dealers & play your favorite table game. Rising Star Casino has weekly live entertainment in the Pub & Pavilion, a wonderful selection at the River View Buffet, mouth watering specialties at Wellington's Steakhouse & fast choices at Queen City Market. ... more less
- Reservation Options:
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- Also Known As:
- Grand Victoria Casino And Resort By Hyatt Hotel Rising Sun
- Rising Sun Grand Victoria
- Hyatt Rising Sun
- Rising Sun Hyatt