I first reserved room for one night, August 2008. The lady reserved my rate with a AAA discount though evidently lodge does not AAA during summer months I guess. I think she made an allowance after learning one of my boys is in remission for brain cancer and she wanted to be nice. But the management at Santa's Lodge does not share her same sentiment. One big fiasco after another!! I had to switch dates from August to July instead and that is when I met complete oposition to the AAA rate. I continually tried to take care of this explaining I was told AAA would be honored but to no avail. nothing. Meanwhile April 19 I recieve confirmation of reservation with a rate of $99 per night - they even went as far to put in comments in system no AAA during this time. I finally emailed the Lodge and rec'd feedback from asst manager who said she would honor the AAA rate aggreement though they spoke to the clerk who I guess did a big no no! (I'm thinking this is awfully petty!) THen I discover in same email they are charging me $110 per night so really no AAA is going to make a difference so I call and try to get this fixed and I am met again with complete oposition, telling me to fax copy they mailed me. BIG FIASCO!! I do not have time to keep calling, emailing, mailing, faxing, sending smoke signals for this hotel for a one night stay! Beware - customer service is not a priority! Needless to say, we are lodging with Rudolph instead, I may be paying more money in long run, but at least I won't stay where customer service is a big fat 0!
DATE IS INCORRECT AT TOP, COULDNT GET PAST WITHOUT PUTTING PAST DATE
- Official Description (provided by the hotel):
- Everyday is a Holiday when you stay at Santa’s Lodge. You’ll be welcomed at Santa’s Lodge with a vaulted lobby soaring 37 feet into the Southern Indiana skyline. The hand-hewn timbers are actually from the barn that stood on this same site in 1883. The beautiful cedar and oak wood creates a natural setting for our antique Christmas decorations including our Canadian horse-drawn sleigh! Our year-round Christmas décor and lodge setting will surround you with a sense of warmth and pleasure through our 170 guestrooms and suites.Located about a half mile away, we are the closest hotel to Holiday World and Splashin' Safari, home to three world class roller coasters and the number 2 water park in the world! We have a putt-putt mini golf course and arcade right across the street at Frosty's Fun Center. Our shelter house is located right next to the playground for a great picnic opportunity. Take time in the morning to relax on our deck overlooking the lake while eating breakfast from St. Nick's Restaurant.Our Family suites allow the parents to have a little privacy while vacationing with the kids in addition to giving you a little leg room to relax and spend quality time together. ... more less
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- Also Known As:
- Santa`s Hotel Santa Claus
- Santas Hotel Santa Claus
- Lodge Santas
- Santas Santa Claus