My family and I make an annual trip to Southern Indiana in the fall while my grandkids are out for fall break. We most generally stay at Comfort Inn's since we have a membership. I had reserved 4 rooms to accomodate our families. At the time of check-in, two of our grown children & families arrived several hours before we did. I received a phone call where they could not check-in because Comfort Inn needed a faxed copy of my debit card. I was not comfortable doing this so my daughter's used their own personal debit cards with the assurance from the Comfort Inn staff that when I arrived, they would reverse the charges from my daughters' accounts and charge mine. After we arrived in our room, the light fixture in the bathroom was hanging down with wires exposed as well as a leg on the table in our room had been broken and was screwed together rather haphazardly. When my husband notified the front desk of the light fixture, we were moved to another room. That room, the heat/air unit did not work, nor did they work properly in any of our childrens' rooms. My grandchildren wanted to go swimming. The water was very cold and were told the heater had been broken for a week. The next day when they wanted to swim, the pool had a closed sign on it. The staff said the lighting had quit and hopefuly their 3rd shift maintenance could fix it. Each time we left our rooms and came back, the key entry card did not work so we had to have it re-scanned. After returning home, my daughters verified with their banks if the charges had been reversed. Instead of being reversed, they were charged double and my account had also been charged for the 4 rooms I reserved. When we inquired with Comfort Inn, we were told the reversal was going to take place, to wait a couple days and re-check their bank accounts. I was so disappointed in the quality of the hotel as well as the service we received. No one seemed to want to take ownership in their jobs and when we brought problems to their attention, it was as if the staff didn't care.
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- Also Known As:
- Comfort Inn Sellersburg