Stayed at this hotel while on vacation with my husband and 2 young children (4 and 1). We wanted to stay in a extended stay hotel so that we wouldn't have to eat out for every meal. And also have a separate bedroom for my husband and I so we could stay up later than the kids. The location of this hotel was nice as we were actually attending an event in Sellersburg during our stay and we were within walking distance of our event (less than a mile walking). And it's also a short distance to Louisville so that we could easily do some of the touristy stuff across the river. So location was great, room(s) size perfect, kitchenette adequate, quietness great, and feeling of safety was acceptable. That is all that was good. Onto the bad.
First, we had to go across the parking lot to the other hotel to check-in. That wasn't too big of deal, it was 5 minutes out of my entire vacation to cross a small parking lot in order to get my room card, I didn't care either way although other reviewers saw this as a big negative. Upon check-in, we asked for a crib for my son, which we got within 15 minutes of getting to our room, which was nice. We also asked for extra towels as there were only 3 sets and there are 4 of us. We were told we'd get them the next morning, no biggie. The next morning as we were leaving for the day, we saw a cleaning person outside our room and I mentioned our request for extra towels, we were told no problem. When we came back that evening, we did not have any extra sets of towels and never got any the rest of the trip.
Second, I don't think our room was ever cleaned. The first night, our kids were eating crackers and some got spilled on the floor and then stepped on (typical with toddlers). We cleaned them up the best we could except for the little crumbs. The rest of the week, those crumbs were still there, they were never vacuumed up and throughout the week, I noticed more dirt/crumb/lint accumulation on the carpet that would be there every evening after our room was supposedly cleaned. Something I really notice since my 1 year old is still crawling and likes to pick things up. Also, my 1 year old's hands and knees would get all black very quickly crawling around on the carpet, which tells me the carpets have not had a deep cleaning in years, if ever. Very gross!! We stayed at 2 other hotels during our travels for this trip and he did not get dirty at all crawling on carpets in either of the other places. We are also the type to pick up our own stuff before going out for the day so that the person who comes in to clean isn't having to work around our stuff, so the floors were cleared to allow for vacuuming. Also, the whole week we were there, the stairs we'd take to our room on the 2nd floor (no elevator for anyone who needs one), there was trash in the stairwell and it was there the entire time we stayed there. Again, shows that they do no do any cleaning. Also, the one day when we were coming back, I noticed popcorn seeds on the steps. Then when I walked into our room, there were seeds on the floor of our kitchen. Made me wonder if the cleaning person was having a snack and spilled some seeds on our floor. Showed that they didn't vacuum.
Third, one of the evenings we returned to our room, our bed had not been made. While I don't expect clean sheets every single day, they can't take 2 seconds to make the bed? I can do it myself, it's just one of those things that hotels typically do for you. I'm on vacation, so skipping making the bed is just one of those things that is nice. A couple other evenings when we returned, our trash can's had not been emptied either. And they were completely full to the top. Made me wonder if anyone came into our room. They must have as our towels would be folded, but that was about the only consistent part during the week. They must have spent less than 5 minutes in the room: replace towels, sometimes make the bed and sometimes empty trash, nothing else.
Fourth, the toiletries in the bathroom were never replenished. I don't need new toiletries every single day but when you stay in a hotel for a week, most of those small toiletries only last a few days. I'm used to hotels putting new ones out when any of them have been used and if I run out of any, I have a fresh supply there to use. Also, I emptied the tissue box the 2nd day there and never got a new tissue box. The old box was removed, but a new one was never put in the bathroom, so I ended up having to use toilet paper when I needed a tissue.
Fifth, there was no ice machine in the building. The frig in the room had a freezer with ice cube trays, but I don't think the freezer has ever cleaned or aired out. It stunk of freezer burn and I tried making ice cubes, but they tasted freezer burnt too and made my drinks taste gross. Instead, I walked over to the other hotel and got ice from their ice machine in the lobby.
Lastly, there is no hair dryer in the bathroom. I usually like to bring my own, but realized I had forgotten mine and figured no big deal because they are typically standard in a hotel. Not this one!! I was surprised and disappointed as I always use a hair dryer since my hair takes a long time to air dry on it's own. Thankfully it was summer time and a hot week so I was able to go without one, but if it had been winter, I would have had to go out and buy a hair dryer.
After my experience I would never consider staying at this hotel ever again nor would I recommend it to anyone. There were plenty of other hotels around the same price in the area that I'm sure are much better. The hotels here aren't that expensive (unless it's Derby week I guess) so I'm sure there are much, much nicer places for about the same price.
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- Also Known As:
- Extended Stay Sellersburg
- Sellersburg Extended Stay