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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
Ranked #3 of 6 Hotels in Shelbyville
New Bern, NC
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Clean and relaxing”
5 of 5 bubbles Reviewed 19 September 2013

This place was fairly new, love the bedding. Front desk lady was friendly and recommended a nice restaurant and even gave us a coupon for a free appetizer! We were road weary and it was the perfect spot. Not a whole lot of fast food or other places, but if you're looking for simple and quiet this is the place. Love their Loyalty program and upgrade. Very happy

Room Tip: Good place to stop to crash
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  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caylinsgranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review, 23 September 2013
Dear Caylinsgranny,

Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs to be a Great Hotel Guests Love. Its awesome to hear that you had a great experience with us! We hope to see you back again soon!!

Sincerely,

Holly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

116 reviews from our community

Traveller rating
    40
    40
    21
    10
    5
See reviews for
39
28
5
31
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
New Bern, North Carolina
Level Contributor
144 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 7 September 2013

We were given a suite as an upgrade and the room was excellent. The young lady at the front desk on Saturday night, September 7th, was very cordial and accommodating. She gave us advice on where to eat supper which turned out to be very good.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GrampaRick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review, 23 September 2013
Dear GrandpaRick,

Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs to be a Great Hotel Guests Love. We are very happy to hear that our staff did a great job in accommodating you during your stay with us. We hope see you back soon!!

Sincerely,

Holly, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 6 September 2013

I reserved 2 rooms via Hotels.Com for 4 nights.

When we arrived at the hotel after driving for 11.5 hours, we were told they only had one room reserved for us and had no other available rooms.

The hotel blamed Hotels.Com for the mistake and over the next 3 days we heard them tell several other customers the same thing.

When Hotels.Com contacted the hotel to investigate, the hotel told them I used and was charged for both rooms.

I am currently pursuing a refund for the second room that I reserved but did not get to use, via my credit card company.

Aside from that, the room was clean and the beds were comfortable but the noise from the highway was almost unbearable.

Next time, I'll stay at the Hampton Inn.

Room Tip: Get a room on the back side of the hotel, away from the highway, for more peace and quiet.
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  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank MadMorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review, 10 September 2013
Dear MadMorf,

Thank you for taking the time to write your review on our property. We value what our guest have to say. We deeply apologize for the mix up with the thrid party booking company, and the noise level outside your room. Please be aware that this issues are being addressed with the management staff , so we are able to give our guest the value they deserve. We hope you come back and stay with us to receive a better experience.

Sincerely,

Holly Gossett, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Indiana
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 4 September 2013

This hotel is nice. I stayed here , because I was going to the Indiana grand Casino. Not bad and the shuttle does pick up here so worked out. the breakfast was less than desirable. I enjoyed the Hampton more and I an a choice member at this chain.

Room Tip: Nothing special here adequate accommodations.
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  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank shawn47905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review, 19 September 2013
Dear shawn47905,

Thank you for taking the time to post your review.

I am truly sorry to hear that the food served during your travel did not live up to your expectations. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 September 2013

we decided to spur of the moment go to the casino and so I looked up on priceline and found this for $45 and being 2 1/2 star it was pretty good price. I fell this hotel should be rated higher than 2 1/2. The decorations was current and up to date, the staff very friendly and willing to help us. The breakfast was good and service was excellent. Even tho the elevator was down, time we returned from the casino it was fixed. I would differently stay here again. The beds were very comfortable. The rooms were spacious and we didn't hear any noise from the hallways! The rooms were very cleaned and maintained. Thanks for an enjoyable stay!! :)

Room Tip: check out priceline for deals!
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luvdeals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review, 23 September 2013
Dear luvdeals,

Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we regret the inconvenience of the elevator being down from time to time. We are very happy to hear that you had a great experience beyond the elevator problems. We hope to see you again!

Sincerely,

Holly, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NPR
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 August 2013

After a bad experience at a nearby hotel, moved here for 4 day business trip. Room was clean, looked good and very comfortable. Staff was polite and courteous, and complimentary breakfast had nice selection. I don't know if I'll be back in shelbyville again, but if I am, I will definitely stay here

Room Tip: I too would avoid rooms facing the interstate, it can get loud.
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  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brandon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review, 20 January 2014
Dear Brandon S.
Thank you for taking the time to review our hotel. I am sorry to hear that your trip did not start off the best. But I am also happy to hear that we were able to help in making your experience much better. We do our best to provide our guests with every amenity that they may need, as well as back it up with friendly efficient staff. Thank you for taking the time to let us know we are doing a good job.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 1 August 2013

We chose to travel through Indiana on our way back from Tennessee to Missouri. The Holiday Inn Express in Shelbyville is one of the few hotels located close to the Indiana Grand casino so we decided to spend a night there. Our reservations for 2 King non smoking rooms were in order and the desk attendant even corrected the reservation to provide the proper lower price without being asked. Hotel appears to be newer and was reasonably clean. It seems as though there has been some settling of the structure as the bathroom doors in both rooms would not close properly. We did not experience any problems with the motion activated AC that has been mentioned in some of the previous reviews but the noise level is quite high from both the highway and the hotel interior. The beds were adequate and the free breakfast was of decent quality for a hotel with several hot selections, juices, coffee, tea bags, yogurt and such but was a bit light on fruit with only bananas. Overall the Hotel served our purpose with no major complaints other than the noise level but I did find the Holiday Inn Best price guarantee to be a joke as I found a lower price shortly after making the reservation but in the nearly 24 hours it took for them to verify the price had gone up.....somewhat of a scam in my opinion

Room Tip: I would suggest asking for a room on the back side of the hotel that is farther from the highway in...
See more room tips
  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rodney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review, 17 August 2013
Dear Rodney L,

Thank you for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We apologize for the challenges you had experienced with the outside noise which affected your stay negatively and would appreciate the opportunity to welcome you back to make your stay as best as it can be.

Once again, thank you for your time and staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis

Property: Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
Address: 38 W Rampart St, I-74 at exit 113, Shelbyville, IN 46176-9472
Phone Number:
Region: United States > Indiana > Shelbyville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Shelbyville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis 3*
Number of rooms: 74
Official Description (provided by the hotel):
We are a brand new hotel in the Shelbyville area. We offer discount rates to local corporations. We are 2 miles from the Indiana downs and the Indiana Live casino. We offer a free hot continental breakfast to all guests. ... more   less 
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