Bathroom sink fell out of the wall and fell on my leg before shattering on the tile floor. The sink was not installed properly-no anchors into studs.
Called down to front desk, they send someone up who tells us "I can't believe it, this is the 3rd sink to fall out in 2weeks-one fell out of the wall tonight right above you"
Takes 2hrs to get a new room and complete paperwork. New room has one bed, is on a smoking floor and smells like 12guys smoked cigars all night-it was nasty.
Next morning desk attendant (same guy) tells us he can take $25 off the room but "you are agreeing that is all we will pay you, or you can talk to management about taking the whole fee off" We opt to speak to management. Desk attendant takes pictures of my bruised leg/ankle.
Management refuses to return phone calls. I have called 20 times, the front desk attendant says it has been referred to their insurance company. They refuse to provide me with the insurance companies contact info.
Just an awful awful experience.More
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