One day prior to arrival we called this hotel to confirm they had a portable crib for our toddler. They told us they had one available for our stay. When we arrived we were told they did not have one for us. We asked the front desk clerk what she could do to help us out and she suggested we lay blankets on the floor for our toddler to sleep on. When I told her that was unacceptable, she suggested we put our child on the bed surrounded by pillows. I told her this was unacceptable--AND dangerous.
We decided since the accomodations were unacceptable for our family, we'd leave and stay elsewhere. The clerk told us that if we left she would still charge our card because they have a 24 hour cancellation policy. A shouting match between the clerk and my husband ensued when he asked for the room key if they'd be charging our card. The clerk refused to give him the key, and threatened to call the police.
Needless to say, we stayed at the Quality Inn down the street and we were treated well.
- Official Description (provided by the hotel):
- South Bend Hotel Features Great Location and Deluxe Amenities. Welcome to the Candlewood Suites South Bend Airport, centrally located in South Bend, Indiana. Our extended stay hotel is conveniently located near both I-80 and I-90 and the South Bend Regional Airport (SBN). Leisure travelers enjoy the numerous attractions that are close to our hotel, including the world-renowned University of Notre Dame that is just a short four mile drive. Other local attractions close to the hotel include the South Bend Chocolate Factory-5 mi, the Studebaker National Museum-3 mi, University Park Mall-10 mi, the Potawatomi Zoo-12 mi, and downtown South Bend- 2 mi. Our South Bend hotel's location is ideal for corporate housing. Businesses within five miles of the hotel include South Bend Memorial Hospital, Eaton Corp, FedEx, Honeywell and the U.S. Army Reserve. The South Bend Convention Center is also just a few miles from our hotel in downtown South Bend. Guests lodging in our hotel can enjoy a cozy extended stay. Our hotel's amenities include fully equipped kitchens (including full size refrigerators, microwave, stove top, toaster, coffee maker, dishes and cookware),fitness center, free high-speed wireless Internet access, a 24-hour Candlewood Cupboard convenience store, Lending Locker, complimentary laundry services, gazebo and grill area. On your next visit to South Bend, whether for an extended stay or relocation, discover our great South Bend hotel's deals. We'll welcome you home. ... more less
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