Awesome employees and beautiful clean rooms. Beware: if Internet is important to you- you might not have it. They bought a service that limits users and the upload speed is such that you might not be able to stream Netflix or even YouTube. So great place unless you need wifi.
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Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We have talked to our internet provider after you reported this issue and they said the issue has been corrected. We hope you will consider this an isolated incident and we hope so see you again in the future.
I had the most awful experience at this hotel I have ever had in my life. When we arrived the desk clerk said she was new. Initially she couldn't find our reservation. When she found it she sent us to a room on the third floor which had not been cleaned so we hauled all of our baggage down to the front desk to obtain a different room. Once again we went to the third floor only to find that the key didn't work. By now we were late for the event that had brought us to South Bend so we left. I came back later and obtained the second room we had been given thereby missing the first hour of a family gathering downtown.
Sunday morning we had TWO housekeeping people seaprately knock on the door at 9 AM which is only 8 am in the nearby Central Time Zone. Checkout time is 11 AM!
The shower was lukewarm at best and the shower head was like a garden hose with your finger over it for pressure. The tap also had no hot water in the morning.
I have stayed at Comfort Suites in Milwaukee with absolutely no problems so this place needs some work. I would certainly recommend staying elsewhere
My family and I stayed here after a Notre Dame game and had a great experience. The rooms were huge, had all the modern conveniences, were very nicely decorated, and impeccably clean. The place was full, but you wouldn't know it. We didn't hear a single sound from other rooms or the halls and believe the rooms must have had soundproofing. The beds were very comfortable and the entire family had a great night's sleep. When you walk in, there is a large modern lobby and the staff was very friendly and professional. The complimentary breakfast included made to order omelets, Belgium waffles, all kinds of pastries, cereals and juices, and the entire setup was well attended by a friendly staff that kept it stocked and clean. It was a great value for a Notre Dame game weekend and in the opposite direction from the rest of the traffic leaving the campus making it quick and easy to get to. We will definitely stay here again, but next time will bring our bathing suits to enjoy the pool and hot tub. I would recommend this to anyone travelling for business as well since the large flat screen tv, fast wifi, usb chargers, and 4 additional outlets on the desk were very convenient for all of our devices.
Thank you so much for taking the time to write us a review regarding your stay. We strive to make our guest experience a memorable one. Every home game weekend we do offer the Omelet Bar along with our free continental breakfast.
We are defintley looking forward to having you as one of our next guest in the future. Have a wonderful Holiday!
My family and I always stay at this hotel. The rooms are huge, the place is very clean and the front desk agents are so friendly. Breakfast is good, above others for being complimentary. The manager is always ready to help and go above and beyond, and I travel a lot for work and it's rare to see that. Great hotel, would recommend to anyone visiting South Bend, IN. Plus they have a pool !!
Thank you for your review on TripAdvisor. It always benefical to hear from our guest, and are happy to hear you enjoy your stay at our hotel. We look forward to seeing you in the future! Thank you and Happy Holidays!