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“New, Comfortable and Clean”

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Staybridge Suites South Bend - University Area
Ranked #8 of 30 Hotels in South Bend
Certificate of Excellence
Omaha, Nebraska
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“New, Comfortable and Clean”
Reviewed 23 June 2011

Stayed here for 2 nights while our house was being packed up to move. Cute indoor pool, neat media room right off of the breakfast area, location is right on 933 close to Steak N Shake, McD, Subway and ND. New location with friendly staff.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank waterwingsfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this review, 31 August 2011
Thank you for taking the time to leave a review and for sharing your experience with us! Please consider us for any future visits to the South Bend area and or the Staybridge Suites brand for any of your travel needs.

Sincerely,

Ken Herman
General Manager,
Staybridge Suites - South Bend University Area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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142 reviews from our community

Traveller rating
    70
    42
    20
    4
    6
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66
23
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
White Lake, Michigan
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 June 2011

Our family stayed here 2 nights on a weekend. We had a 1 bedroom suite. Absolutely quiet, very good hot breakfast included, lots of restaurants close, good fitness room, small pool & free wireless connection. Minor complaint: we had 2 TVs, but only one remote and TVs weren't HD. Would strongly recommend to friends or family and will plan to stay here again.

Room Tip: Booked through Expedia.
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JudyF53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this review, 31 August 2011
Thank you for taking the time to leave a review and for sharing your experience with us! We look forward to serving your needs in the future!

Sincerely,

Ken Herman
General Manager
Staybridge Suites - South Bend University Area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Bend
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2011

We had reserved a 2 bedroom suite for my boyfriend's son's 16th birthday. We had a few other teenage boys with us. The check in hostess was very nice and explained everything to us. I made sure that I could use one card to hold the room and cover incidentals then use another card to pay at checkout as my boyfriend was paying and he wasn't there with me at checkin. I was informed that this was not a problem.

The room was nice enough, however there were a few problems. The "french-style" doors separating the living area from the bedrooms were a joke. they closed all the way but did not latch. They had locks on them but even when locked you could push the doors open. Also, there was a gap in the door. As the only female with a bunch of boys I wanted to be able to change clothes in privacy and was not able to do so. Also, the door to the 'master' bath did not close and latch either. The latching mechanism didn't match up at all.

The pool area is smaller than it looks. The theater room looks nice and is a bonus but we did not use it while we were there.

Then, at check out we attempted to swith cards and was told that there was a $25 fee to do this. I was not informed of this at checkin. The clerk was attempting to do this and had eventually locked herself out of the system because she didn't know what she was doing. At first she wasn't going to switch cards without charging us a fee until I explained that I specifically asked about this at check in.

Also, at the pool there were a bunch of little kids jumping in, splashing and being very noisy. I know we had teenagers with us so we weren't the quietest but they were very loud!

The acccomadations were nice and new but a few issues. Also, they had high speed internet and they wrote the log in information on the card with our keys but did not explain anything to us about it at checkin.

Room Tip: Be careful
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  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrie61682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this review, 31 August 2011
Thank you for sharing your comments regarding your stay with us! We're sorry that you experienced some obstacles during your visit. We have reviewed your comments in detail and have implemented solutions for improvement. Thank you again for taking the time to complete this review! We would love to have you back again if given the opportunity!

Sincerely,

Ken Herman
General Manager
Staybridge Suites - South Bend University Area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
traveler197806
2 reviews
Reviewed 16 December 2010

Hotel was open, but still under construction. Lot of the facilites were unavilabe when we stayed. Hotel staff is lost... they have no clue what they are doing. Rooms were not clean, construction dust all over the place. This property does not live up to the Staybridge Name. Business Center without internet. Swiming Pool not open.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler197806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this review, 31 August 2011
Thank you for sharing your comments regarding your stay. We are sorry that your visit did not meet your expectations. I was not the GM of the hotel at that time however, I assure you we have addressed the post construction issues that you mentioned. We would be pleased to have you back as a guest if given the opportunity!

Sincerely,

Ken Herman
General Manager
Staybridge Suites - South Bend University Area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites South Bend - University Area

Property: Staybridge Suites South Bend - University Area
Address: 52860 Indiana State Route 933, South Bend, IN 46637-3245
Phone Number:
Region: United States > Indiana > South Bend
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in South Bend
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites South Bend - University Area 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Staybridge Suites South Bend - University Area Hotel South Bend

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