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“Excellent Service but Call Back the Contractor ASAP”

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Staybridge Suites South Bend - University Area
Ranked #12 of 31 Hotels in South Bend
Certificate of Excellence
Reviewed 6 August 2011

The service here is excellent. They graciously upgraded our room when it was obvious we needed more space. The breakfast bar is adequate and well-staffed, and there are the typical amenities like free laundry, fitness, BBQ grilles, and business center.

The problems at this location are construction based. The elevator is ridiculously slow: plan to use the stairs. The doors either stick in their jambs or SLAM! shut. Spackle and paint was literally thrown on the walls in certain spots and left to drip all over the tile. The home theater set-up looked good but was Antarctic cold and drafty, making it impossible to close the doors (our attempt at movie night was somewhat deflated by the happy hour group in the lounge that we were unable to shut out).

So, Staybridge, call back the contractor and demand they go room to room, fix their defects, and allow the facilities of this place to match the service.

Room Tip: Probably best to stay away from rooms facing the cabana, which is noisy until late some days.
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  • Stayed: August 2011, travelled with family
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2  Thank WilliamHWilliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this reviewResponded 31 August 2011

Thank you for sharing your experience with us! We're sorry that you experienced some obstacles during your stay. We have reviewed your comments in detail and have implemented some solutions for improvement. Thank you again and please consider us and or the Staybridge Suites brand for all your travel needs.

Sincerely,

Ken Herman
General Manager
Staybridge Suites - South Bend University Area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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143 - 148 of 148 reviews

Reviewed 5 August 2011

At the time of our stay this property had recently opened. We booked about one month in advance and got the exact dates that we needed. Our room was a two room suite with a queen bed in one room and two double beds in the other room. Each room had a full bath, closet and tv. The room also featured a kitchenette. The kitchen was well stocked with cooking and dinner ware. The stove, microwave, refrigerator and dishwasher were all spotless. The ice maker in the fridge was fantastic! The room also had a sitting area with a tv, sofa and sofa tables. A bar with chairs separated the kitchen and sitting area. This room arrangement was very, very nice and comfortable. The air conditioner was easy to control and provided plenty of cool air. Showers in the morning were great with plenty of hot water available.

The hotel it self has great added features. Breakfast was included with our stay. The breakfast was well stocked with a variety of foods. We stayed two nights and the breakfast items changed on each day. There was a great room with a tv that doubled as the breakfast dining room and sitting area. The hotel also featured a home theater room that had theater seating and a huge flat screen tv. You can use this room to watch movies from the hotel's stock of movies or they will play a movie that you provide. The hotel has a pool in an adjoining building, a two guest computers with printers, a laundry with three washers and three dryers and an well equipped exercise room. The laundry is included for guest, you do not have to pay for the usage.

The desk staff were attentive and friendly. The location of this hotel is fantastic for those that have business at Notre Dame. We will stay at this hotel next time we visit the Notre Dame/South Bend area.

Room Tip: Book early. This hotel is in a great location.
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  • Stayed: August 2011, travelled with family
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Thank CPGood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this reviewResponded 31 August 2011

Thank you for taking the time to leave an awesome review!! We hope to see you again during your next trip to the area. Please consider the Staybridge Suites brand for all of your travel needs.

Sincerely,

Ken Herman
General Manager
Staybridge Suites - South Bend University Area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2011

Stayed here for 2 nights while our house was being packed up to move. Cute indoor pool, neat media room right off of the breakfast area, location is right on 933 close to Steak N Shake, McD, Subway and ND. New location with friendly staff.

  • Stayed: June 2011, travelled with family
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Thank waterwingsfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this reviewResponded 31 August 2011

Thank you for taking the time to leave a review and for sharing your experience with us! Please consider us for any future visits to the South Bend area and or the Staybridge Suites brand for any of your travel needs.

Sincerely,

Ken Herman
General Manager,
Staybridge Suites - South Bend University Area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2011

Our family stayed here 2 nights on a weekend. We had a 1 bedroom suite. Absolutely quiet, very good hot breakfast included, lots of restaurants close, good fitness room, small pool & free wireless connection. Minor complaint: we had 2 TVs, but only one remote and TVs weren't HD. Would strongly recommend to friends or family and will plan to stay here again.

Room Tip: Booked through Expedia.
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  • Stayed: June 2011, travelled with family
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Thank JudyF53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this reviewResponded 31 August 2011

Thank you for taking the time to leave a review and for sharing your experience with us! We look forward to serving your needs in the future!

Sincerely,

Ken Herman
General Manager
Staybridge Suites - South Bend University Area

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2011

We had reserved a 2 bedroom suite for my boyfriend's son's 16th birthday. We had a few other teenage boys with us. The check in hostess was very nice and explained everything to us. I made sure that I could use one card to hold the room and cover incidentals then use another card to pay at checkout as my boyfriend was paying and he wasn't there with me at checkin. I was informed that this was not a problem.

The room was nice enough, however there were a few problems. The "french-style" doors separating the living area from the bedrooms were a joke. they closed all the way but did not latch. They had locks on them but even when locked you could push the doors open. Also, there was a gap in the door. As the only female with a bunch of boys I wanted to be able to change clothes in privacy and was not able to do so. Also, the door to the 'master' bath did not close and latch either. The latching mechanism didn't match up at all.

The pool area is smaller than it looks. The theater room looks nice and is a bonus but we did not use it while we were there.

Then, at check out we attempted to swith cards and was told that there was a $25 fee to do this. I was not informed of this at checkin. The clerk was attempting to do this and had eventually locked herself out of the system because she didn't know what she was doing. At first she wasn't going to switch cards without charging us a fee until I explained that I specifically asked about this at check in.

Also, at the pool there were a bunch of little kids jumping in, splashing and being very noisy. I know we had teenagers with us so we weren't the quietest but they were very loud!

The acccomadations were nice and new but a few issues. Also, they had high speed internet and they wrote the log in information on the card with our keys but did not explain anything to us about it at checkin.

Room Tip: Be careful
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  • Stayed: April 2011, travelled with family
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Thank Carrie61682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this reviewResponded 31 August 2011

Thank you for sharing your comments regarding your stay with us! We're sorry that you experienced some obstacles during your visit. We have reviewed your comments in detail and have implemented solutions for improvement. Thank you again for taking the time to complete this review! We would love to have you back again if given the opportunity!

Sincerely,

Ken Herman
General Manager
Staybridge Suites - South Bend University Area

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2010

Hotel was open, but still under construction. Lot of the facilites were unavilabe when we stayed. Hotel staff is lost... they have no clue what they are doing. Rooms were not clean, construction dust all over the place. This property does not live up to the Staybridge Name. Business Center without internet. Swiming Pool not open.

  • Stayed: October 2010, travelled on business
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Thank traveler197806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Staybridge Suites South Bend - University Area, responded to this reviewResponded 31 August 2011

Thank you for sharing your comments regarding your stay. We are sorry that your visit did not meet your expectations. I was not the GM of the hotel at that time however, I assure you we have addressed the post construction issues that you mentioned. We would be pleased to have you back as a guest if given the opportunity!

Sincerely,

Ken Herman
General Manager
Staybridge Suites - South Bend University Area

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites South Bend - University Area

Address: 52860 Indiana State Route 933, South Bend, IN 46637-3245
Phone Number:
Region: United States > Indiana > South Bend
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in South Bend
Price Range: £73 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites South Bend - University Area 3*
Number of rooms: 96
Reservation Options:
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Staybridge Suites South Bend - University Area Hotel South Bend

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