The facilities in this hotel are great. The rooms on the first floor with separate living rooms are awesome - nice kitchen appliances, high ceilings, very clean! Really cool theater room with a huge TV and luxurious reclining chairs. Feels like your own private movie theater. Also has a good gym, a laundry room, and a grill and patio area outside. Free breakfast is excellent.
More important than the facilities, the service is excellent. My family received incredible service from Loretta Bowes and David Zapata. They went above and beyond in helping us have a fantastic weekend. My mother's birthday was during our stay and we wanted to use the theater room to watch a movie. Earlier in the day, some teenage boys were playing video games in the room and messed up the wiring and broke a remote. David and Loretta contacted maintenance right away but when the tech guy said he was not available, they took matters into their own hands. They switched wires so many times, got batteries for the remote, and would not give up. Loretta even called her husband to help us out. In the end we were able to watch a movie on the big screen and loved it!
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- Also Known As:
- Staybridge Suites South Bend - University Area Hotel South Bend