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“Housekeeping needs to get its act together”

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Holiday Inn Express South Bend / Notre Dame
Ranked #15 of 30 Hotels in South Bend
Reviewed 12 May 2007

My wife and I stayed there on April 25th, 2007. The first room we were assigned to had not been cleaned after the prior guest vacated. So we encountered the radio and lights on, used towels strewn about, and leftover food. Creepy. The front desk clerk (I forgot his name) apologized, and upgraded us to a suite.
The suite was fine, EXCEPT that there was a used towel left high up on the shower rod that housekeeping had missed. Yuck. I used a clean towel to pick it up and throw it in a corner. The next morning, at checkout, I told the clerk (I forgot her name) about this and all she responded was "oh". OK fine. I also asked her if she could call our next destination, a Holiday Inn Express in Chicago, and let them know that we needed an early check-in there. She responded that she did not have their phone #, and she made no effort to find it. To her credit, after I gave her the #, she did make the call.

Everything else was fine, including the free breakfast, but the housekeeping miscues and the second clerk's lack of motivation tainted things for me.

  • Stayed: April 2007, travelled as a couple
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1  Thank AMB&JAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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134 - 140 of 140 reviews

Reviewed 29 April 2007

do not book this hotel through the holiday inn express online reservation system!

they guarantee the lowest rate, by making you pay the entire stay up front, and it is unconditionally unrefundable.

we are forced to pay more than $1000 for two rooms that we booked four months prior to a wedding that has been cancelled.
the wedding is cancelled and they will not refund any of the monies, even though it is three months prior to the reservation date.

We have spoken to at least five HIE people at all different levels of authority. Everyone agrees that we are being punished far too much, but not one person has offered up an acceptable solution!

We have been loyal customers of HI for many years, and Priority Club members for at least 15 years...never have we been treated so poorly for being loyal customers!

  • Stayed: April 2007, travelled as a couple
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5  Thank Sasha031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2007

Although the hotel is beautiful I would think twice since the management at this point is unruly. Hopefully they will have new management before too long, may want to check on that before making your reservation. We stayed as a group and had very unusual circumstances happen to us. It would be a great place to stay if you don't have any problems but once you have a problem, don't think the management will come to your rescue. It is actually the total opposite. To make a long story short my original reservation was for 2 nights and I had cancelled them. We ended up staying for 1 night but were charged for 2 nights. My cancellation number from the 1800 Holiday did not make any difference. The rest of our group had similar circumstances and when it was time to ck. in they didn't even have our names in the block set of rooms that were to be held for us. The general manager was never available to get a straight answer and the staff at the front desk isn't all that knowledgeable. They are not able to credit anything without the permission of the manager. When we finally were able to talk to the general manager, she was way out in left field when handling our situation. Or just I say we felt like we were in the Twilight Zone. I hate to deter you from the property because again, it was beautiful. But, just make sure you know what you are getting yourself into. I hate the rating system above since there are many elements that go into your total experience when staying at a hotel so with that said everything was nice with the exception of the management and that can really ruin your stay.

  • Stayed: March 2007, travelled with family
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2  Thank Lovepug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2006

The hotel is very clean, and I would recommend it, although it is a little high in price.

  • Stayed: May 2006, travelled with friends
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1  Thank ohnolance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2006

Did not have cribs.
We have a 1 year old and had to put her on the floor with blankets in the corner with a chair blocking her in.

Ask the manager for blankets.She would only give us one.
Siad that was all they had(I found it pretty hard to believe a motel only has one extra blanket.)
Even after i insisted she seemed to care less that our baby was sleeping on the floor.
Staff attitude was indifferent the whole stay.
Would give them a zero on being freindly or helpful.

The rooms were nice,as well as the hotel as a whole.
Could be a great place if the staff where interested in their geust.

  • Stayed: August 2006, travelled on business
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Thank crusadex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2006

We stayed here August the 4th. Pretty typical of what you would expect. The place is pretty new and in very good condition. They had the narmal express breakfast which is pretty good. room had micro wave and refer. I thought the bed covering odd as it wanted to slip off the bed. Location is about 1 an1/2 mile from Notre Dame in a commercial area.

  • Stayed: July 2006, travelled as a couple
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3  Thank Visalia11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2012
Google Translation

  • Stayed: May 2012, travelled as a couple
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Thank Li F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express South Bend / Notre Dame

Address: 120 N Dixie Way, South Bend, IN 46637-3306
Phone Number:
Region: United States > Indiana > South Bend
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 30 Hotels in South Bend
Price Range: £73 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express South Bend / Notre Dame 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Located just one mile from the University of Notre Dame, the Holiday Inn Express Hotel & Suites offers the perfect blend of luxury, affordability and selection in lodging. Built in 2005, our hotel features 85 impeccably designed guestrooms including one king or two queen beds as well as corporate-leisure, family, executive, and jacuzzi suites. As our guest, you will enjoy all the comforts of home right in your hotel room. All standard guestrooms and suites feature upgraded amenities such as free high-speed internet, hairdryer, iron/ironing board, coffeemaker, refrigerator, microwave, an oversized and well-lit work desk as well as a 32 inch flat screen television. The Stay Smart Experience featured in each guestroom includes incredibly plush and comfortable bedding and exclusive bathroom amenities such as Kohler showerheads offering extra water pressure. Our hotel also features an indoor heated pool and spa, fitness center, a business center, and conference facilities. Plus, jump start your day with our complimentary Express Start Breakfast Bar served daily in our breakfast room from 6:00AM untill 9:30AM. Conveniently located off the 80/90 toll road, Business 31/933, and central to area's major business districts and local attractions, we are your gateway to the South Bend and Mishawaka Area. Whether your travels bring you for business, leisure, or to cheer on your favorite sports team, our hotel is your best choice for lodging when visiting South Bend, Indiana. ... more   less 
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Also Known As:
Holiday Inn Express South Bend / Notre Dame Hotel South Bend
Holiday Inn South Bend
South Bend Holiday Inn

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