My wife and I stayed there on April 25th, 2007. The first room we were assigned to had not been cleaned after the prior guest vacated. So we encountered the radio and lights on, used towels strewn about, and leftover food. Creepy. The front desk clerk (I forgot his name) apologized, and upgraded us to a suite.
The suite was fine, EXCEPT that there was a used towel left high up on the shower rod that housekeeping had missed. Yuck. I used a clean towel to pick it up and throw it in a corner. The next morning, at checkout, I told the clerk (I forgot her name) about this and all she responded was "oh". OK fine. I also asked her if she could call our next destination, a Holiday Inn Express in Chicago, and let them know that we needed an early check-in there. She responded that she did not have their phone #, and she made no effort to find it. To her credit, after I gave her the #, she did make the call.
Everything else was fine, including the free breakfast, but the housekeeping miscues and the second clerk's lack of motivation tainted things for me.
- Official Description (provided by the hotel):
- Located just one mile from the University of Notre Dame, the Holiday Inn Express Hotel & Suites offers the perfect blend of luxury, affordability and selection in lodging. Built in 2005, our hotel features 85 impeccably designed guestrooms including one king or two queen beds as well as corporate-leisure, family, executive, and jacuzzi suites. As our guest, you will enjoy all the comforts of home right in your hotel room. All standard guestrooms and suites feature upgraded amenities such as free high-speed internet, hairdryer, iron/ironing board, coffeemaker, refrigerator, microwave, an oversized and well-lit work desk as well as a 32 inch flat screen television. The Stay Smart Experience featured in each guestroom includes incredibly plush and comfortable bedding and exclusive bathroom amenities such as Kohler showerheads offering extra water pressure. Our hotel also features an indoor heated pool and spa, fitness center, a business center, and conference facilities. Plus, jump start your day with our complimentary Express Start Breakfast Bar served daily in our breakfast room from 6:00AM untill 9:30AM. Conveniently located off the 80/90 toll road, Business 31/933, and central to area's major business districts and local attractions, we are your gateway to the South Bend and Mishawaka Area. Whether your travels bring you for business, leisure, or to cheer on your favorite sports team, our hotel is your best choice for lodging when visiting South Bend, Indiana. ... more less
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- Also Known As:
- Holiday Inn Express South Bend / Notre Dame Hotel South Bend
- Holiday Inn South Bend
- South Bend Holiday Inn