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“Excellent Hotel, Awesome Price”

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Waterford Estates Lodge South Bend
Ranked #22 of 29 Hotels in South Bend
1 review
“Excellent Hotel, Awesome Price”
Reviewed 11 July 2013

We stayed at Waterford twice in July during our cross country road trip. This hotel is clean and updated with spacious rooms. MUCH nicer than the Marriott we stayed at in NJ (and a third of the price). The staff is super friendly and helpful! We will definitely stay here again should we find ourselves in South Bend.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Athomson154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla W, Front Office Manager at Waterford Estates Lodge South Bend, responded to this review, 5 August 2013
We were thrilled to see the word "excellent"! It appears that we hit the mark during your stay!
Thank you for allowing Waterford Estates Lodge to be your home while in South Bend and for sharing your experience with TripAdvisor.

Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Any
English first
Philadelphia, Pennsylvania, United States
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2013

This was our first trip to the South Bend area and the hotel was recommended by family. Our room was a nice size with two comfortable double beds, large flat screen TV, refrigerator, microwave and coffee maker. There were also 2 comfortable chairs. There was plenty of closet and drawer space. Both the outdoor and indoor pools looked clean and inviting. The free breakfast in the hotel restaurant was delicious. The entire hotel staff we encountered were friendly and courteous. My only complaint would be that it was a long day driving there from home and when we arrived we were hungry. We had dinner at the hotel restaurant and they had run out of some of the selections on their menu. The 20% discount offered to hotel guests was appreciated. Due to the nature of our trip to South Bend we are going back in 2 weeks and will be staying there again.

Room Tip: The hotel does not have an elevator so if steps are a problem request a first floor room. They have...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla W, Front Office Manager at Waterford Estates Lodge South Bend, responded to this review, 5 August 2013
Thank you for taking the time to review our hotel.
I regret to hear that the restaurant was out of several menu items. I apologize for the inconvenience and your comment has been passed on to the Waterford team.

Thank you again for your comments and I am pleased that you will be staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2013

We pulled off the road at 2:30am on our way out east and stopped at the 1st hotel we recognized from trip advisor. We had zero expectations and were more than happy with our stay. We loved the comfortable beds. The staff was friendly and the free breakfast was in the restaurant rather than being jammed into a small spot off the lobby like most hotels.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniellestedman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Provo, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2013

We had been to South Bend several times before discovering this place. They have updated the rooms but retained the charm that comes with an older hotel. The room was spacious, quiet and clean. You get a full breakfast here with the price of the room. The French toast is terrific!

The fitness room comes with a range of dumbbells and about six different workout stations, so it deserves to be called a fitness center. I hate it when you show up and all a place has is a bike and a bowflex.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla W, Front Office Manager at Waterford Estates Lodge South Bend, responded to this review, 12 June 2013
Thank you for sharing your comments with the Tripadvisor community. I am pleased to hear that you are a repeat guest and that you enjoy your time at the Waterford Estates.

Again, thank you for your nice comments and we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2013

Don't let the lobby area fool you...once you head down the hallway, it's evident that this hotel needs a major facelift bad. The outdoor pool looked like it was under repair and the indoor pool and hot tub looked fishy. I was not at all interested in even dipping my toe in just in case I caught something. My room location was awful!! Avoid room #159 if you want to sleep through the night. The room is across from the indoor pool area which meant I had to deal with screaming kids until 10pm (that's when the pool closes) and then loud drunk adults yelling in the hallways (there was a wedding) the rest of the night. And to top it off, my room was next to the staircase so I got to hear luggage being dragged down and up the stairs all day. Now, the worst part is dealing with all this and not having a decent place to eat all your sorrows away. The restaurant on-site needs to be on Restaurant Impossible! The food pretty much came out of a can, warmed up in a microwave and landed on a plate; and I'm not that picky of an eater. Breakfast was no better, weekend you get eggs if you wake up early enough. The rest of the week you get cold cereal. If you're on a tight budget this place will do. If you can spare just few more bucks, go somewhere else.
Good things about this hotel- friendly staff, room was nice, clean and surprisingly had an updated look.

Room Tip: Ask for a room with a window to the outside world and furthest away from the indoor pool. A/C is noi...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelforlife12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla W, Front Office Manager at Waterford Estates Lodge South Bend, responded to this review, 12 June 2013
Thank you for taking the time to provide feedback regarding your recent stay. Please accept my sincerest apologies for your less than exceptional experience with us. I only wished you had reached out to one of our associates during your visit so that your concerns could have easily been remedied. Unfortunately, we are in the process of painting the outdoor pool in preparation for the summer season. We do offer a hot breakfast, whether it is available on the buffet or made to order. I have shared your comments with the Waterford team and I do hope that you give us another opportunity to demonstrate our commitment to guest satisfaction should your future travel plans bring you to South Bend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 June 2013

This property has seen it's better days and proved once again that you get what you pay for. The place shows that it probably once was a top property in South Bend but it seems like the upkeep has been too much. Worn carpets, broken ice machines, and a dimly lit restaurant showing it's age all made for a mediocre experience.

The rooms are nice, but we were given one of dozen rooms that didn't have a window to the outside, which was inexplicable because the hotel was nearly empty.

The indoor pool was a milky white and the hot tub was a milky gray.

If you want an OK room in a worn down property at a low price(assuming you can get it at a low price), this might not be a bad option. If you're looking for a good value, this isn't it.

Room Tip: Avoid the rooms without a view to the outside- it appears that one section previously had an outside...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dww1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla W, Front Office Manager at Waterford Estates Lodge South Bend, responded to this review, 7 June 2013
Thank you very much for taking the time to provide feedback regarding your stay. I certainly understand your concerns with your time spent at our hotel, and I am sorry that it did not meet your expectations. The issues you have brought to my attention will be addressed promptly.
Please understand that your satisfaction and comfort is our top priority.
Thank you for your review. We hope to see you at our property again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2013

We booked with this hotel through Orbitz and got a very competitive price for our Sunday to Monday stay on Memorial Day weekend. Although the hotel itself is on the older side, our room was clean, neat, and surprisingly large -- possibly 50% larger (my perception, rather than measurement) than what we have found in "newer" hotels. Our ground-floor room had two entry doors -- one to an interior hotel hallway and one outside to our car parked six feet away -- which we found extremely convenient. The hot breakfast, which came with the room, was served in the hotel restaurant and was not bad. We'd stay there again if we received the same price.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IndySmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla W, Front Office Manager at Waterford Estates Lodge South Bend, responded to this review, 7 June 2013
Thank you for taking the time to share your comments on Tripadvisor.
We appreciate your comments and I will make sure I pass these comments along to the Waterford team

We hope to see you at our property again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterford Estates Lodge South Bend

Property: Waterford Estates Lodge South Bend
Address: 52890 SR 933 North, South Bend, IN 46637 (Formerly Ramada Inn - South Bend)
Phone Number:
Region: United States > Indiana > South Bend
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 29 Hotels in South Bend
Price Range (Based on Average Rates): £
Hotel Class:3 star — Waterford Estates Lodge South Bend 3*
Number of rooms: 200
Official Description (provided by the hotel):
Situated near the airport, in South Bend, this hotel is close to St. Mary's College, Hesburgh Library, and University of Notre Dame. Also nearby are Snite Museum and Basilica of the Sacred Heart. PLEASE NOTE: The indoor pool will be closed from July 27- August 7. Waterford Estates Lodge features an indoor/outdoor pool(seasonal) and spa. Other amenities include a complimentary continental breakfast, complimentary wireless Internet access. The Bend Pub & Grill is open for dinner Wednesday-Saturday starting at 4pm. Guestrooms have refrigerators,microwaves,air conditioning,and complimentary wireless Internet access. Minimum check-in age is 21. ... more   less 
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Also Known As:
Waterford Estates Lodge South Bend Hotel South Bend
Waterford Estate Hotel

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