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Reviewed 28 May 2014

We arrived around 9:30 at night and checked right in to our Romance room jacuzzi sweet. We made it there an hour before we thought we would, but it was easy to check in. Brenda hands down was the BEST employee. She was so very helpful in reguards to helping us find plates, delivering our lava cake and milk, and helping us navigate the hotel. She also coordinated with the house keeping staff and next morning staff to ensure that a room would be clean the next morning as we had to change rooms.

Both rooms we were in, 20 and 25, both needed major reno's as everything was very outdated. It wasn't terrible though, just not uniform in matching etc. Room 20 had a blue shower curtian and pink hooks. 25 was better in matching, but still old. Both rooms had good working AC, which is GREAT. The beds aren't that comfortable and neither of the pillows. BRING YOUR OWN PILLOW and the bed won't seem so stiff, but yet so bouncy.

We didn't spend a ton of time in our room, but did make time to get outside as there was a meteor shower. We explored and viewed the gaziebo (very cute) and took walks on the trail. The salt water pool was smaller than expected, but SUPER awesome. More ventillation would have been nice, but still great.

The breakfast wasn't THAT great, but good enough. They had sausage, hard boiled eggs, waffles (was not a fan), fruit, cereal, yogurt, and english muffins. The girl keeping up with the food was also super sweet and very nice. She seemed new, but she was doing well.

The staff is great, and I would come back just for the staff alone. They all deserve 5 stars.

I will be coming back as I have family who lives two miles from the hotel and for the price, it's worth it.

Room tip: If you're looking at the hotel I stayed on the right side, our view was of the parking lot and of the dumpsters. I think if you request on the left side you might get a better view.
Date of stay: May 2014
  • Trip type: Travelled with family
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1  Thank tabithamakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Owner at Brook Pointe Inn, responded to this reviewResponded 2 December 2014

Tabitha

Thank you for helping us with a review. These comments help us improve so much. Here are some things we are working on:

1. Some of our rooms are in need of "reno's" as you put it. We know this and are working on rooms as we can. 100% of the money we make goes right back into this property. We remodel from shell to complete room 3 rooms per year. This is where we do things like add big shower heads, new large shower curtains, and new beds.

2. We have made some improvements on the breakfast with selection and presentation. We plan to increase that even more this February. We hope you enjoy the changes.

3. We have changed the heating and cooling system in the pool room which we think has made a huge difference since you were here.

Thank you for such great staff comments!!

Can't wait to see you again.

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Reviewed 20 May 2014

My son was married this past weekend and the family and guest from all over stayed here. Kari is awesome, we had been talking, making/changing arrangements for about 6 months and when the time came we couldn't have asked for a better place. We had a work area upstairs by our room to finish last minute details, large rooms, very friendly staff and a homey feeling. I will definitely recommend Brookpointe Inn for anyone heading to this area!

Room tip: We had an upstairs room which is conveniently located near tables and chairs if you need.
Date of stay: May 2014
  • Trip type: Travelled with family
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Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Owner at Brook Pointe Inn, responded to this reviewResponded 2 December 2014

Thank you for choosing Brook Pointe Inn. We are glad your family was able to stay with us. We have upgraded the upstairs area that you mentioned to a new seating area. This allows more families to meet together. I will upload a picture to this site later today.

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Reviewed 19 May 2014

this was are first time staying at brook pointe inn we love it .we will return . & the staff was really great to us & the manager kari was so helpfull & the breakfast was so execellent we had eggomelet it was new &it was so good all the food was so good to. they have coffee mug for sale but we would like to see playing cards to

Date of stay: May 2014
  • Trip type: Travelled as a couple
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Thank Nicole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Owner at Brook Pointe Inn, responded to this reviewResponded 2 December 2014

Nicole

Thank you for your stay and your kind words. We hope you visit again. We do have playing cards behind the desk if you ever want to use them. We plan to build a game shelf upstairs later this winter so all of these items are out in the open.

Thanks!

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Reviewed 17 May 2014

We enjoyed our stay and the salt water pool is great. We especially liked the breakfast that's included, and the homemade waffles were my daughters favorite. The rooms are big, and the beds are very comfortable. Next trip to Syracuse this is were we will stay.

Date of stay: May 2014
  • Trip type: Travelled with family
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Review collected in partnership with this hotel
Thank trademarc66 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Owner at Brook Pointe Inn, responded to this reviewResponded 2 December 2014

Thank you for your kind comments. We love our waffle mix. We spent months finding the best flavored mix.

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Reviewed 3 May 2014

This was our first time staying at Brook Pointe Inn and we plan on returning. The staff was friendly. The pool was inviting. The hot tub in our room was great. Very clean, quiet and relaxing..We will recomend this hotel to all our friend.

Room tip: After a long trip a hot tub room was ideal.
Date of stay: April 2014
  • Trip type: Travelled as a couple
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Thank spidercatr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Owner at Brook Pointe Inn, responded to this reviewResponded 13 May 2014

We are so glad you had the opportunity to stay with us. When you come the next time please download the Brook Pointe App from Google or Apple. You can get discounts and coupons. See you again soon!

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