Along with another married couple, we each purchased two nights for the Romance Suite, through Groupon. It was a pretty good deal and only a couple of hours away from home, making for a nice quick get-away. The first negative experience began with booking; confusion abounded from the onset and there was apparently lack of knowledge to the amenities of the Groupon. Being told that nothing was available but two rooms with double full beds, although questioning "limited vacancy" as well as the entry level rooms, reservations were made. One had to ask for a reservation number and chaos was only beginning to show its head. Two weeks before our stay, I called to inquire about changing the reservations to a day later. Reservations? WHAT reservations? There was NO record of our reservations and aside from that, moving the check-in date back a day was impossible, they were now fully booked for July 28th and 29th. Started afresh, making (second) reservations for July 27th and 28th, Again, went over the Groupon offer (THEIR offer, I add) and still were only booked into two double bed rooms. Upon arrival on the 27th, the reservation desk appeared to have a problem finding our reservations ("Hmmm, let me check it this way; now I will try this way, etc.") Reservations (finally) found along with this AHA moment, "The Groupon is for the Romance Suite, but you were booked for the two double bed rooms. We can get you in those rooms, but they aren't ready yet." What does "ready" encompass? "Rose petals and lava cake". We said they could forgo the silk petals and we would give notice for the cake. The good part. The rooms were clean and comfortable (enough). The pillows were horrid and the blanket was YUCK, with pillings all over it. Fortunately it was hot and we just kicked it to the floor. Continental breakfast was an experience both mornings. The pork sausages were absolutely gross; wrinkly and dried out. The juice machine was malfunctioning and only dispersed juice concentrate. One had to play hide-n-seek to figure out where the different condiments were kept. Note: there were sausages left over that morning. Second morning, there were five sausages available, and there is no doubt in my mind that they were recycled from the day before, more wrinkled and more dried out. People had to go to the front desk to ask for re-stocking of empty items. The desk clerk did grab a FULL coffee pot, left with it, and did not check on anything. Yeah, we got to enjoy the half empty coffee pot. The first night we alerted the desk person, Brenda (we was the ONLY smiling face there) that when she got the chance we would take out Lava cakes. A bit later, no problem with that, the cakes were brought to us... after she had to check the freezer to see if there were any. They were so sad and absolutely nothing like another reviewer's picture. Ours had been microwaved and grew to be 2 inches tall, adorned with what was obviously the last drippings of what was in the whipped cream can, four teenie-weenie spritzes. Even the bar and the restaurant right down the road from the hotel left disappointment. Service attention was an option. Everyone was nice enough, but let us all hope no one serves on the Volunteer Fire Department, the town will be doomed! All in all, a little get-away is better than none... I guess! <smiley face!>
p.s. Vacancy was fully available and there was never any shortage of rooms.
- Official Description (provided by the hotel):
- On 20 acres, this inn offers free Wi-Fi and uniquely decorated rooms that feature a sitting area and a work desk. Lake Wawasee, the largest natural lake in Indiana, is a short distance away. Cable TV is included in each room at Syracuse Brooke Pointe Inn. Each room features its own heating and air-conditioning unit. Select rooms offer a spa bathtub .Continental breakfast is served each morning. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, getaroom.com and 5viajes2012 S.L. so you can book your Brook Pointe Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.