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“Not So Express”

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Holiday Inn Express Wabash
Ranked #2 of 3 Hotels in Wabash
Palos Heights, Illinois, United States
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not So Express”
Reviewed 28 May 2014

Beginning with driving in, this Holiday Inn Express is hard to get to, even though you can spot it on the highway. You actually must drive into the Kroger parking lot and then find the small lane that goes over to the hotel. Check-in, things did not go so smoothly. First of all, for some unexpressed reason I was refused the Government worker rate which I have been using consistently with the chain for a long time. Next, we were given a room on the third floor and upon arrival it was either occupied or not ready. Anyway it was a mess and this stay started out with a "yuck" factor. Had to schlep down to the desk again and were given another room. The hotel was undergoing renovations and our bath was only partly painted. All in all, this property did not make this platinum rewards member feel very special.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wabash, responded to this review, 14 June 2014
Dear Patricia L,

Thank you for taking the time to post a review and for being a Platinum Elite member of our IHG Rewards Club program. It is regretful to know that your overall experience with us recently is not satisfactory. I apologize for any inconvenience you may have experienced with getting to our hotel and with the check in process. Rest assured that your comments have been shared with our hotel management for review and consider improvements where needed.

While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Faith R
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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56 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Iowa
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 December 2013

We had a pleasant stay at this Holiday Inn Express when we traveled to the area for a wedding. The staff was gracious and helpful. The room was adequate for our purposes. The pool area is also acceptable, but nothing out of the ordinary. Breakfast was tasty, although the seating and serving area are small and somewhat cramped. All in all, a fine place to stay.

Room Tip: You must drive through the Koeger parking lot to get to the motel.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kdlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priti A, Front Office Manager at Holiday Inn Express Wabash, responded to this review, 8 April 2014
We are glad to hear that you had a good stay with us here at the Holiday Inn Wabash. We are pleased you enjoyed our pool and breakfast and we hope to see you again soon!

- Brandon
Front Desk Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
Level Contributor
112 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 27 October 2013

The hotel is located on the backside of a Kroger..you have to drive thru the Kroger parking lot to get to it! So, it's very hard to find. The room was very clean, but walls need updating (new paint/wallpaper). Breakfast was usual good HIE. Breakfast area was very small.

  • Stayed October 2013, travelled as a couple
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    • Service
Helpful?
3 Thank indyhug111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wabash, responded to this review, 12 November 2013
Dear indyhug111,

Thank you for your review. It is pleasing to know you like our clean rooms. I apologize our breakfast area and hotel interior was less than satisfactory. I am also sorry if you experienced difficulties locating our hotel. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests.

Again, thank you for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Bruceton Mills, West Virginia
Level Contributor
378 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 398 helpful votes
Reviewed 27 September 2013

I stay in a lot of Holiday Inn and IHG properties every year on business. This property is run well, by good staff and has rooms adequate for the business traveler, with all the expected amenities. It's also located very conveniently along US 24 and next to shopping (WalMart) and several restaurants. However, the only restaurants I could walk to were a McDonalds and a Pizza Hut.

While this property is nice and quite acceptable for my needs, there was nothing outstanding about the visit to raise my rating above average. If you're just looking for a clean and comfortable room then don't hesitate to stay here, but understand there are better properties in the area.

  • Stayed July 2013, travelled on business
    • Value
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Helpful?
3 Thank copperdragon66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wabash, responded to this review, 13 October 2013
Dear redwolf275,

Thank you for your recent stay with us and reviewing our property. I am delighted to know that you found our staff to have delivered good service and the amenities given were adequate for your needs. Your additional comments have been noted and shall be used for further improvements needed.

We hope to see you soon should your travels bring you back to the area.

Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 September 2013 via mobile

This is our 4th stay at this hotel and it is always a great experience. The hotel is always clean. The staff is very friendly, and the breakfast is always hot and fresh. Only problem is the area where the food is served- it's pretty tight if busy.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank myfamsearch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priti A, Public Relations Manager at Holiday Inn Express Wabash, responded to this review, 8 April 2014
Thank you for your continued business. We are glad you noticed our breakfast bar size problem as well. We are currently renovating our breakfast bar area to better accommodate our guests.
-Brandon
Front Desk Associate
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LaPorte, Indiana
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 September 2013

This hotel is inbetween Mississinewa and Salamonie Lake. Perfect location. Room to park your boat on side of hotel in back of Krogers. We were pleasantly surprised. Room were large and comfortable. Hot showers. Comfortable beds. Breakfast was great hot pancakes to egg and sausage. Staff was very friendly. Good size pool and hot tub. Walking distance to Mexican, Chinesee, restaurants. My husband was happy he didnt have to unhitch his boat. I have already made another reservation for next week.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank annie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priti A, Front Office Manager at Holiday Inn Express Wabash, responded to this review, 8 April 2014
We are glad our parking lot came into good use for you. Thank you for your kind words and we are delighted that you had made plans to visit us again.
-Brandon
Front Desk Assocaite
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2013

We found this hotel to be better than what we were expecting! The room was spacious and clean, with nice decor. The bathroom was very clean, as well. The staff was friendly and very accomodating. We found the king-size bed to be a little too hard and the pillows were surprisingly small and somewhat flat. Fortunately, there were four of them. The breakfast bar was very good. We felt the price was a little high for the location.

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ichope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priti A, Front Office Manager at Holiday Inn Express Wabash, responded to this review, 8 April 2014
We are glad you enjoyed your stay with us here at the Holiday Inn Wabash. We apologize for the flat pillows, I will speak to management about investing in some new ones as part of our renovations which we are currently under. Unfortunately we do not set our rates, we have specific rates that we go by.

Thank you for your stay!
-Brandon
Front Desk Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Wabash

Property: Holiday Inn Express Wabash
Address: 1311 N Cass St, Wabash, IN 46992-1029
Phone Number:
Region: United States > Indiana > Wabash
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Wabash
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Wabash 3*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to town that electrifies your life. Wabash was the first electrically lighted city in the world. Located in the northeastern part of Indiana, the Holiday Inn Express Hotel Wabash is conveniently located to Manchester College, Honeywell Center, Salamonie and Mississinewa Reservoirs, and Huntington College. The Holiday Inn Express Hotel Wabash, Indiana features 60 well-appointed guest rooms, indoor pool, spa, fitness center and guest laundry. All rooms come equipped with a micro-fringe unit, iron and ironing board, coffee maker and hair dryer. We also have suites with Jacuzzis, for a relaxing get a way, or enjoy our executive suites. Enjoy our newest guest amenity - complimentary HIGH-SPEED INTERNET, which is available in all guest rooms. Hotel located near numerous restaurants and conveniently located off US 24 and State Road 15. The Holiday Inn Express in Wabash, Indiana will 'light up' your day with our exceptional Hoosier Hospitality. We look forward to seeing you soon at the Wabash, Indiana Holiday Inn Express! ... more   less 
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Also Known As:
Holiday Inn Express Wabash Hotel Wabash
Holiday Inn Wabash
Wabash Holiday Inn

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