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“dissatisfied”

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AmericInn West Burlington
Ranked #11 of 11 Hotels in Burlington
Melbourne
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“dissatisfied”
1 of 5 bubbles Reviewed 19 May 2014

Not clean. Furniture n friends didn't work. No extra blankets or pillows.
Was in town for family funeral. Rented a suite n never again. Not worth the money when u can't even fold the couch out into an extra bed

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
1 Thank Kristin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmwestburlington, General Manager at AmericInn West Burlington, responded to this review, 23 May 2014
Thank you for your feeback and for taking the time to write about your experience. We apologize for the inconveniences that you experienced during your stay. We take the time to listen to your constructive comments so we can continually improve our services.


Regards,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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118 reviews from our community

Traveller rating
    21
    16
    18
    26
    37
See reviews for
50
19
5
26
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Decorah
Level Contributor
3 reviews
2 of 5 bubbles Reviewed 13 May 2014

I have been staying at this AmericInn for for 4 years at least twice a year, and it has steadily been going downhill. It has become shabbier, dirtier, less helpful staff, the food is very boring and heavy on the carbs.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Annastacia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmwestburlington, General Manager at AmericInn West Burlington, responded to this review, 16 May 2014
Thank you for your feedback and for taking the time to write about your experience. We apologize for the inconviences you experienced during your stay. We take the time to listen to your constructive comments so we can continually improve our services.



Regards,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 4 May 2014

where to begin.....

1) noise , noise and more noise !
2) filthy room and dust everywhere...the housekeeping staff is ill equipped and untrained
3) ants, ants and more ants !
4) NO SECURITY....you are on your own
5) front desk staff, performs laundry duties after 6;00 pm , I rang 34 times with NO answer
6) NO management
7) every thing in the lobby is stained and disgusting
8) construction workers and weekend youth sports teams all stay here....AVOID !

best to stay elsewhere....and run away and don't look back!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whitey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmwestburlington, General Manager at AmericInn West Burlington, responded to this review, 16 May 2014
Thank you for your feedback and for taking the time to write about your experience. We apologize for the inconveniences you experienced during your stay. We take the time to listen to your constructive comments so we can continually improve our services.



Regards,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 3 April 2014

Long in the tooth, poorly equipped. When we got to the room there was no soap or shampoo, and almost no towels. The internet service was slower than semaphore flags or Morse code. The breakfast was scarce and cold

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Gil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmwestburlington, General Manager at AmericInn West Burlington, responded to this review, 16 April 2014
Thank you for your feedback and for taking the time to write about your experience. We apologize for the inconveniences that you experienced during your stay. We take the time to listen to your constructive comments so we can continuously improve our services.



Sincerely,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Rapids, Iowa
1 review
3 of 5 bubbles Reviewed 31 March 2014

Upon arrival the first thing that caught my attention was the parking lot and surrounding grounds. There was a lot of loose trash everywhere. Granted it has been winter here and the snow recently melted but by the end of March the grounds should have been picked up and the property made more presentable. Be aware that upon check-in you must give them a $20 "incidental" deposit via either cash, debit, or credit card. Upon check-out we were told it could take up to ten days for it be taken off a debit or credit card. The living space in the room seemed to have been upgraded but the bathrooms were not as modern. Our party booked three rooms for the night and at 3:00 am one of the rooms experienced the cover for the bathroom light crashing to the floor. When I got up Sunday morning I went to make coffee but found that the maid service hadn't cleaned out the coffee maker from the last time the room had been used. When I mentioned this at checkout the clerk blew it off and told me to come to trip advisor instead of handling it-house. A sign in the lobby specifically states "no parties" in the guest rooms so obviously this has been an issue in the past. At check-out the printer cartridge was out of toner and the desk clerk didn't have access to the room where the new cartridges were kept ("we're not allowed in there she said"). I would recommend that (if possible) book another hotel in the Burlington area and skip this property.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmwestburlington, General Manager at AmericInn West Burlington, responded to this review, 16 April 2014
Thank you for your feeback and for taking the time to write about your experience. We are truly sorry for all the inconveniences you had during your stay. It is only through the eyes of our guests that we know what needs to be fixed. We take time to listen to your constructive comments so we can continuously improve our services. Thank you for using tripadvisor and hope you have a great day.



Sincerely,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
1 review
2 of 5 bubbles Reviewed 17 March 2014

The room had ants in it, they made the bed with stained up sheets and pillow cases and for this type of service the room rates are ridiculous. I would not recommend this hotel. Its just not worth it for the price

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Adrian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmwestburlington, Manager at AmericInn West Burlington, responded to this review, 19 March 2014
We are truly sorry for any inconveniences you have had during your stay. It is only through the eyes of our guests that we know what needs to be fixed. These issues we sometimes don't see until a guest brings them to our attention. Thank you for using tripadvisor and hope you have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AmericInn West Burlington

Property: AmericInn West Burlington
Address: 628 S Gear Ave, Burlington, IA 52655-1045
Region: United States > Iowa > Burlington
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 11 Hotels in Burlington
Price Range (Based on Average Rates): £
Hotel Class:2 star — AmericInn West Burlington 2*
Number of rooms: 54
Reservation Options:
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Also Known As:
AmericInn West Burlington Iowa

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