We stayed at this hotel for a weekend while my husband was on military orders. The night front desk guy was very rude and wanted to know what my husbands official orders were for. That is and was NONE of his business! My hubby had proper military id and paperwork so the third degree from the front night desk guy was not needed or appreciated, we had already driven 7 hours to get there that night. Anyway, getting to our room now, we were horrified to walk into a very smelly musty room. We have stayed at over 12 different Marriott's over the last 1 1/2 years and this was the dirtiest and smelliest by far. We also had a problem with the sink in the bathroom not draining properly. We called the front desk about this problem but apparently they could not find anyone to fix this problem as no one ever showed up to fix it. On the plus side the beds were very comfy. This hotel could use some serious updating and some customer service help.
- Official Description (provided by the hotel):
- Stay at our hotel near Burlington, IA. Our hotel includes complimentary breakfast daily, free wi-fi, and 32" HDTVs. ... more less
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- Also Known As:
- Fairfield Inn Burlington
- Fairfield Burlington
- Burlington Fairfield Inn
- Fairfield Inn & Suites Burlington Iowa