Due to an apparent error with booking through a reputable, external website (despite our confirmation email giving correct dates), have had to pay for a room we could not stay in. Apparently "nothing [could] be done". We were told very abruptly, after a very unpleasant welcome, we would have to pay for another night's accommodation, at a higher rate, & take it up with the external website. Had this been done, we would have been paying the value of 1 night in a 5 star hotel for a budget room with a bunk bed!! :-/ No thanks!!
Have now got much nicer accommodation, from a young lady with EXCELLENT customer service (who managed to serve me perfectly whilst also aiding a trainee), at a cheaper rate than Ibis were going to give me for tonight alone!!
No matter how much cheaper it might be, because of the extremely poor customer service, I will NEVER book with Ibis again!!
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- Also Known As:
- Hotel Formule 1 Perth