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“Despicable”

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Ibis Budget Perth Airport
Ranked #3 of 3 Hotels in Redcliffe
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Despicable”
Reviewed 24 November 2013 via mobile

Hospitality: 0
Service: 0

Due to an apparent error with booking through a reputable, external website (despite our confirmation email giving correct dates), have had to pay for a room we could not stay in. Apparently "nothing [could] be done". We were told very abruptly, after a very unpleasant welcome, we would have to pay for another night's accommodation, at a higher rate, & take it up with the external website. Had this been done, we would have been paying the value of 1 night in a 5 star hotel for a budget room with a bunk bed!! :-/ No thanks!!
Have now got much nicer accommodation, from a young lady with EXCELLENT customer service (who managed to serve me perfectly whilst also aiding a trainee), at a cheaper rate than Ibis were going to give me for tonight alone!!

No matter how much cheaper it might be, because of the extremely poor customer service, I will NEVER book with Ibis again!!

Stayed November 2013
Helpful?
2 Thank Ruger01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Hull England
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 November 2013

This 'budget' hotel cost the current equivalent to £72. I can get this in the uk for £18!!! That aside, the staff are ultra unfriendly, the rooms are small and grubby I cannot in all consciousness recommend this hotel. There are other hotels nearby which loom much more appealing. Try best western, bel eyre or anything near 'ascot'.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wizzy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Ibis Budget Perth Airport

Property: Ibis Budget Perth Airport
Address: 317-319 Great Eastern Hwy, Redcliffe, Belmont, Western Australia 6104, Australia (Formerly Hotel Formule 1)
Region: Australia > Western Australia > Greater Perth > Belmont > Redcliffe
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Redcliffe
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Budget Perth Airport 2*
Number of rooms: 73
Reservation Options:
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Also Known As:
Hotel Formule 1 Perth

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