The main sewer line at our house was blocked and had to be replaced so we needed a hotel for a week. We stayed at the Suburban in Cedar Falls, IA. They charged us 3 separate charges for our room. $257, $177, and $225. This should have covered us for the week but after 4 days they rudely locked us out of our room and told us we owed for 3 more nights. i called the police and showed them the charges to my card and the hotel claimed they were only authorizations and not charges. i told them to take their money from the authorizations and the card company said it was fine to do that but they refused. The police said we got screwed but it was a civil matter so we collected our belongings and went to another hotel. We got our "AUTHORIZATIONS" refunded about a week later less the charges for 4 days. We told them we wanted to pay for a week up front.....i don't know how they screwed it up so badly but.....NEVER AGAIN.
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- Also Known As:
- Suburban Extended Stay Hotel Cedar Falls Iowa