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Country Inn & Suites By Carlson, Cedar Rapids North
Ranked #22 of 36 Hotels in Cedar Rapids
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256 reviews from our community

Traveller rating
    75
    82
    39
    31
    29
See reviews for
107
37
12
67
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Omaha, NE
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 4 December 2013

I stayed here for two nights while on a business trip. I chose Hawthorne Suites over the Marriott because of their free hot breakfast and evening reception. Pictures of the room online looked great as well. The breakfast was terrible. Scrambled eggs were rubbery, bacon was so salty I could not eat it, potatoes had no taste, and the mini muffins were very stale. I realize the food was free, but it was terrible and had no flavor at all. I have eaten the free breakfast at Embassy Suites in other states and it has always been great. The evening reception was very poor as well - taco meat was inedible and the soup offered the first night was as well. The small convenience store did not have bottled water and was out of snack choices. The front desk person said that they had been very busy over the Thanksgiving holiday. There is no excuse for not restocking when people are checking into a hotel the next week. We went to two different floors vending machines to find available bottles of water.

The tub was so clogged that when we took showers, we ended up standing in six inches of dirty water that took 20 minutes to drain. We did let the front desk know and they said they would have to "try to use Drano again." Apparently, others complained as well. They need a plumber to unclog that tub. That heater in the room was extremely poor, and barely warmed up the room. The bathroom was frigid and had no heating at all. Pillows like rocks made it difficult to sleep. I had wanted to make coffee the first morning and they had neglected to leave any in the room. I travel a lot on my job, and this is probably one of the worst hotels I have stayed in. The front desk people were professional and very nice. I think the problem is obviously that management is not doing the job that they should be doing.

As far as safety, the side door that was supposed to be opened with a card key, had a lock that did not work. Anyone couldn't access the hotel from this door and could not be seen from the front desk.

Maybe the quality has gone downhill since there are some good good reviews on trip advisor. I would suggest if you are looking for a hotel in the Cedar Rapids, Iowa area, that you look elsewhere. The only reason I did not check out after one night was because I had scheduled job interviews with candidates the following day in the lobby and was forced to stay over a second night. Won't do it again.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank midwestgalOmaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
75 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 17 November 2013 via mobile

We recently stayed here while on business in Cedar Rapids and had a pleasant stay at a great price. The suite was more spacious than expected with fireplace, comfy beds, and even a full kitchenette with microwave, fridge...really nice. Quiet, clean, & comfortable. Great breakfast included. Wonderful friendly staff. Would come again. Only suggestion would be a bit of rennovation here & there. Otherwise would have given all 5 stars ;)

Stayed November 2013, travelled with friends
Helpful?
1 Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millstadt
1 review
5 of 5 bubbles Reviewed 12 November 2013

we were in town visiting my brother's college, really enjoyed location, value and cleanliness of our rooms

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellettsville
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 bubbles Reviewed 27 October 2013

Check-in was at 3 pm. We arrived at 2:30 and were told a room was not available. No biggie, we were early. (We wanted to get there right at check-in so that we could rest before our event because we had been in the car for 7 hours). The front desk clerk told us to have a seat and she would call us when a room was available. There was one older gentleman who tried to check in before us and he was told the same thing. We left and went to a convenience store for snacks and got back at 3. The older gentleman was still waiting so we sat down to wait. After about 10 minutes we noticed the older gentleman was assigned a room and there was a new front desk clerked named Josh. At 3:15 we still did not have a room so we went to the desk to ask when a room would be ready. Josh informed us it should be soon. He asked if we had been in earlier to check-in because the previous desk clerk did not mention it. A few minutes later a couple came to the desk and checked-in. They were immediately given a room. We again approached the desk and asked Josh how long it would be and he stated he would call and ask. At 3:30 a big group walks in and they are immediately assigned several rooms. We again ask Josh why they got rooms and we didn’t and he answered that they did not have the same type of room. I called Hotwire and Wyndham (I am a rewards member) and of course there is nothing they could do about the situation, but Wyndham did call the hotel and inquire about us not having a room. The answer Josh gave them was the room was not clean and they were short staffed. By now it is 3:45 and we had been there since 2:30 waiting on a room. That is 1 hour and 15 minutes to clean the dirty room. At 4:11 we finally check into our room, 1 hour and 11 minutes after the hotels scheduled check-in time. We had to be back on the road at 5 to make it to our event and that gave us no time to rest, just time to clean up. The kicker to this story… We overheard Josh talking to housekeeping and evidently our room was clean, but the computer had not been updated. Never once did Josh apologize for the inconvenience and his attitude was very indifferent each time we inquired about our room. If this room had not been prepaid via Hotwire, we would have found a different hotel. I am considering canceling my Wyndham rewards membership after this experience. We travel frequently and have never once encountered the attitude and incompetence that we encountered on Saturday, October 26 at this hotel. Common sense tells you that when a customer comes to the front desk twice it would be prudent to double check the computer system and talk to housekeeping. Make an effort to please your customer. Hospitality is your business. Don’t let your customers sit in your lobby getting madder by the minute because of an unresolved issue. When we finally got to our room we discovered it was clean and spacious. The extremely thick mattress pad, however, could not hide the fact that the bed was a taco bed and the mattress needed replaced. The tv was a small table top RCA. It worked well enough, but overall with the older tv and taco mattress it is time that this hotel start renovations.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pyanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teron T, General Manager at Country Inn & Suites By Carlson, Cedar Rapids North, responded to this review, 1 November 2013
I have done the retraining with the front desk that I referred to in the email I sent you and hope that the free nights stay I extended will give us the opportunity to provide you the level of customer service we strive for here at the Hawthorn Suites. We appreciate your feed back and continue to grow as a staff and property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Cedar Rapids North

Property: Country Inn & Suites By Carlson, Cedar Rapids North
Address: 4444 Czech Ln NE, Cedar Rapids, IA 52402 (Formerly Hawthorn Suites)
Phone Number:
Region: United States > Iowa > Cedar Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Cedar Rapids
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Cedar Rapids North 3*
Number of rooms: 82
Official Description (provided by the hotel):
Settle in nicely with the Country Inn & Suites By Carlson, Cedar Rapids North. We are an upscale, ultra modern, extended stay, four story hotel with 82 Studio and One Bedroom Suites, plus meeting facilities, business center, indoor pool and whirlpool. Our signature amenities include full hot breakfast buffet daily and a Monday through Thursday evening managers reception. Here at the Country Inn & Suites By Carlson we have all the comforts of home, and then some. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Cedar Rapids Hotel Cedar Rapids
Hawthorn Suites Cedar Rapids
Cedar Rapids Hawthorn Suites
Country Inn & Suites By Carlson, Cedar Rapids North Iowa

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