I spent two nights in one hotel room at Country Inn and Suites by Carlson, Cedar Rapids, IA with my boyfriend on June 7th & 8th. I had originally made a reservation for one night under my credit card. The hotel charged both one night on my credit card and two nights on my boyfriend’s credit card. We paid a total of $341.60 for our stay which should have been $230.72.
I called the hotel and left messages for the general manager, Debra Kendall, three times (June 12th at 11:23am, June 13th at 3:09pm, and June 19th at 3:53pm). She never returned any of my calls. My boyfriend called the hotel was able to speak with Debra who told him she would need my credit card number before she removed one of the night charges off of his account. I called her within minutes of him speaking with her and she did not answer or call me back. I then spoke with John McLaughlin who said that he would look into the situation and give me a call. After over a week had passed and he did not call me back I called him. He said that while his records showed that my card was used to pay for another hotel room for one of the wedding guests in our block, but unless I could get that person to call in and pay for the room, he would not take the charge off of my credit card. My boyfriend called to see if he could correct the situation and John said he would take care of it. After over two weeks when he had not heard back from him, my boyfriend called again and John said that he would not remove one of the night's charges unless he could insure that they could charge the amount to another. We were constantly told that the situation would be resolved on their end, but months has passed we did not seen any results. I then contacted my credit card company, but because of the amount of time that had passed they could not do anything on their part. Debra Kendall and John McLaughlin both admitted that the hotel wrongfully charged us, but never corrected the situation.
I definitely do not think that it is right for a hotel to do this to their guests and people should know that the management at this hotel fixes mistakes made on their end by letting their customers pay for them.
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- Also Known As:
- Country Inn & Suites Cedar Rapids Airport Hotel Cedar Rapids
- Country Inn And Suites Cedar Rapids Airport
- Country Inn Cedar Rapids
- Cedar Rapids Country Inn
- Country Inn & Suites By Carlson, Cedar Rapids Airport Iowa