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“Professional”

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Red Roof Inn Cedar Rapids
Ranked #24 of 36 Hotels in Cedar Rapids
1 review
“Professional”
Reviewed 6 April 2014

I have stayed in the Red Roof In.In Cedar Rapids on several. Occasion and the Manager Mrs.Cheryl and her staff or the nicest folks that can every meet they always have a smile on their faces when you meet them and they do can to make your stay there as comfortable as as they can I'm a truck driver and every time I make it to Cedar Rapids The Red Roof In.Is the first place I to get a room and to meet the staff that always got a smile on their face.Carver York April 6,2014

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melloyellow1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl D, Manager at Red Roof Inn Cedar Rapids, responded to this review, 7 April 2014
Dear Carver,

We realize that with your profession, we don't get to see you as often as we would like. Please know that you are always welcome here at the Red Roof Inn Cedar Rapids. Thank you for taking the time to complete the Trip Advisor review. I appreciate your comments regarding your stays with us at the Cedar Rapids Red Roof. It is always a pleasure to have you as a guest in our hotel.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Our goal is to be clean, safe, comfortable, and economical for travelers, such as yourself. We are happy to know from your review we are meeting your needs which is our goal.

Thank you again for sharing your experience. We look forward to seeing you in future travels.

Sincerely,

Cheryl D.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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174 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2014

This is the kind of service you would find in a five star hotel. They are making changes all of the time. I understand they just redid the rooms and added hardwood floors. The flat screen TV's are a nice upgrade too. I would recommend anyone stay here and give them a try. I think that you will see that this is truly one of the best places to stay in cedar rapids Iowa.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JAY W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl D, Manager at Red Roof Inn Cedar Rapids, responded to this review, 7 April 2014
Dear Jay,

Thank you for taking the time to complete the Trip Advisor review. I appreciate your comments regarding your recent stay at the Cedar Rapids Red Roof. It was a pleasure to have you as a guest in our hotel. We are so glad that you like the renovations! The flat screen TV's and the extra outlet cube with 3 standard outlets and 2 USB seem to really be the items that are most popular.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Our goal is to be clean, safe, comfortable, and economical for travelers, such as yourself. We are happy to know from your review we are meeting your needs which is our goal.

Thank you again for sharing your experience. We look forward to seeing you in future travels.

Sincerely,

Cheryl D.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cedar rapids
2 reviews
Reviewed 4 April 2014 via mobile

My stay at the red roof inn in cedar rapids iowa was one of the best hotels I have stayed at .
They treat people like they are family . Relaxed and stress free ....... I will be coming back soon!!!
Thank you

Stayed April 2014, travelled with friends
Helpful?
Thank kain6502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl D, Manager at Red Roof Inn Cedar Rapids, responded to this review, 6 April 2014
Dear Kain,

Thank you for taking the time to complete the Trip Advisor review. I appreciate your comments regarding your recent stay at the Cedar Rapids Red Roof. It was a pleasure to have you as a guest in our hotel.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Our goal is to be clean, safe, comfortable, and economical for travelers, such as yourself. We are happy to know from your review we are meeting your needs which is our goal.

Thank you again for sharing your experience. We look forward to seeing you in future travels.

Sincerely,

Cheryl D.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North West Ct
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 April 2014

I stayed here because I was training for a job. My company paid for half and I paid for the other half. Lodging opened up at the training area, so I paid the other half and elected to stay here. I am so glad I made the choice to stay with my own money. Well worth every penny. This is the kind of service you would find in a five star hotel. They are making changes all of the time. I understand they just redid the rooms and added hardwood floors. The flat screen TV's are a nice upgrade too. They are getting ready to replace some of the carpet in the hall way. It's nice to see them keep up with building by making changes. The staff was the nicest and very helpful. They took care of all my needs. I would recommend anyone stay here and give them a try. I think that you will see that this is truly a diamond in the rough.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl D, Manager at Red Roof Inn Cedar Rapids, responded to this review, 3 April 2014
Dear Brian L

Thank you for taking the time to complete the Trip Advisor review. I appreciate your comments regarding your recent stay at the Cedar Rapids Red Roof. It was a pleasure to have you as a guest in our hotel.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Our goal is to be clean, safe, comfortable, and economical for travelers, such as yourself. We are happy to know from your review we are meeting your needs which is our goal.

Thank you again for sharing your experience. We look forward to seeing you in future travels. Best of luck with your new career!

Cheryl D.
General Manager
Red Roof Inn Cedar Rapids
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cedar rapids
2 reviews
Reviewed 23 March 2014

Outstanding would be an understatment when describing the service I received at this hotel.
Charles as very helpful and courteous helping an older couple get get settled in by helping them with their luggage. I patiently waited for Charles while he was helping them, in awe of his kind and helpful nature. Because of this I will most surely stay here again.

Helpful?
Thank angelsmiths
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Cheryl D, Manager at Red Roof Inn Cedar Rapids, responded to this review, 26 March 2014
Dear Angelsmiths,

Thank you for taking the time to complete a Trip Advisor review. I appreciate your comments regarding your recent stay at the Cedar Rapids Red Roof.

I will make sure to share your comments with Charles, and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Guest safety and security is priority one here. Be it caring luggage or dropping ice melt. We happily will do so.

Best of luck to you, and see you in your future travels!

Sincerely,

Cheryl D.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Texas, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2014 via mobile

This place is clean and housekeeping is so good. The front desk staff is trashy not in uniform has on stocking and hats on.they even sit in a chair when checking u in so unprofessional. Lynn looks vary nice in her uniform what red roof staff should look like maybe some people need to look at her and see what you should look like working at a hotel not a trashy like trashy people. They will even be on the phone when checking u in this place needs new front desk staff the boss must not care about anything.

Stayed March 2014, travelled on business
Helpful?
1 Thank sarahashely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl D, Manager at Red Roof Inn Cedar Rapids, responded to this review, 20 March 2014
Dear Sarah Ashely,

Thank you for your compliment of Lynn. Please know that the second and third shift in economy hotels such as this one, the front desk staff must be a jack of all trades. As the grounds keeper, maintenance, and housekeeping have went home for the day. The day shift staff has all departments on shift. Only the luxury hotels have housekeeping, maintenance, and grounds on staff 24 hours per day. The second and third shift desk staff in an economy hotel, are responsible for much more. Including but not limited to taking reservations, and check in and out of guests, to plunge toilets, replace batteries, and assist guests , no matter how trivial it may seem to an observer. The front desk staff must also be the enforcer of hotel policies, such as preventing or evicting people attempting to smoke in nonsmoking rooms. They must be able to multitask. The telephone must be answered in 3 rings or less regardless of what task is at hand at that time. But that goes for any good business. Thank you for noticing that the staff here answers the phone promptly at this hotel. Reservations must be taken in a proper fashion. What has become known as “text type” for unprofessional and improper spelling and grammar is not acceptable. It takes only a second more, to type “for” instead of “4”, or “you” instead of “u”, it must be done professionally and correct at all times.

Front desk staff in the evening and overnight, are also responsible for guest safety. For this reason they must spread the ice melt. When it snows, or more recently the melting snow will freeze into ice in the evenings and over night. To insure the safety of our guests, this will always continue to be a priority in the cold season. With the Iowa cold, of very low temperatures, you will often find the desk staff of any economy hotel wearing some of their outside wear. As they must be ever vigilant in treating any moisture before it becomes ice. We would never want anyone to suffer any pain or injury for something we could prevent by just donning our warmer clothing and braving out to spread ice melt, or shovel walks if needed. The safety and security of our guests will always be a top priority.

The flat screen monitors are not such a great item for tall individuals such as this staff with the way the front desk is situated. Most of this front desk staff, are well over six feet tall. Unfortunately they cannot read the screen at that angle. It was causing back and knee problems for the taller staff. Being in a bent or hunched over position, or on their knees to operate the computer. We never want force our staff to do something that would injure them. According to OSHA, if we can make an accommodation for the staff to prevent an injury, we are required to do so. Until our lobby renovation, we will be required to have a stool in place for the taller staff. After the renovation, If the new front desk is too tall for the shorter staff, we will have to have a step up stool in place for them, as OSHA requires. Safety of our staff is as important as the safety of our guests.
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Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 February 2014

I stayed here with my dog Kelly while I went to crst trucking class for 3 days. I brought a huge cage to keep Kelly in but the housekeepers would rather have Kelly out of the cage. They came & took her for walks while I was in class. And Cindy even made a bed from old clean sheets for Kelly. Cheryl had a basket of dog biscuits on the front counter and made sure that Kelly got her fill. Lol. The staff was great & made you feel like family. I liked my experience so much that I stayed at another red roof inn on my way home to Florida. And pets stay free. :-)

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soozkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl D, Manager at Red Roof Inn Cedar Rapids, responded to this review, 4 March 2014
Dear Sue and Kelly,

Thank you for taking the time to complete a Trip Advisor review. I appreciate your comments regarding your recent stay at the Cedar Rapids Red Roof.

I will make sure to share your comments with Cindy, and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

We hope that you had a safe and enjoyable trip to Florida. We also hope you found much warmer temperatures there, opposed to the seasonal cold you found here in Iowa. We enjoyed having you and Kelly stay with us. Pets always pets stay free with us. It is important to us that pets stay free, and that we have treats and special bedding for them, as they are a part of the family.

Thank you again for sharing your experience. We look forward to seeing you and Kelly in your future travels.

Cheryl D.,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Cedar Rapids

Property: Red Roof Inn Cedar Rapids
Address: 3243 S Ridge Dr SW, Cedar Rapids, IA 52404-5426 (Formerly Fairfield Inn)
Region: United States > Iowa > Cedar Rapids
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cedar Rapids
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Red Roof Inn Cedar Rapids 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Fairfield Inn Cedar Rapids
Fairfield Cedar Rapids
Cedar Rapids Fairfield Inn
Red Roof Inn Cedar Rapids Iowa

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