We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Western On Line System Sucks!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Plus Des Moines West Inn & Suites
Ranked #1 of 8 Hotels in Clive
Certificate of Excellence
Reviewed 6 June 2014

I booked room through the on line system and mistakenly booked a room for the incorrect night which I realized within a minute after booking. When I called the number for Best Western, they said they could not help me since the rate I got was lower due to the fact it could not be cancelled. I explained my situation but they said they could not help me.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this reviewResponded 9 June 2014

Dear Gary, I am sorry that you were unable to get your money back but the whole principle of the web special is to offer a substantial discount but at the cost of no flexibility to change your mind. BW also offers the flexible rate, which is a full price rate but allows you up to 4pm on the day of arrival to cancel, change etc. Happy travels to you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (443)
Traveller rating
Traveller type
Time of year
Language

321 - 327 of 443 reviews

Reviewed 5 June 2014

An older property that has been exceptionally well maintained. Comfortable and convenient. Good breakfast and very nice staff. Two minor quirks: the shower/toilet light is outside across from the sink. And plug next to sink is turned off by switching off counter lights. Therefore, can not plug in recharging cords or night lights as will be switched off.
Nonetheless, we have stayed in this property a number of times and have made reservations for our next visit.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

Good hotel; fresh and clean, but they don't go out of their way to make you feel special if you're a rewards member. Make sure you get to the dining room before 9 am if you want breakfast, otherwise your SOOL.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Irishtomato19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

The Best Western Plus Des Moines West Inn & Suites in Clive IA is a very nice hotel to stay at. The staff are friendly and helpful. The rooms and hotel are very well kept. The continental breakfast is very good and offers a vareity of food. The room was clean, the bed was very comfortable and loved that there is a mircowave and refigerator in the room. There was even enough room to do my morning exercise routine in the room. I would recommend this hotel to anyone looking to stay in the western Des Moines or Clive area.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

If you are looking for a great hotel in the Des Moines area, please check out the Best Western in Clive. It has a great location--close to Jordan Creek Mall--and it has a wonderful quiet environment where you can rest and relax. The lobby has been recently re-done and it is beautiful. They now have two computers for the benefit of guests. On Monday, Tuesday, and Wednesday evenings they have snacks and beverages. I have stayed here a lot and I highly recommend it.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Pamela O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

We stayed here during a traumatic time in our lives...we had to move our son out of his apartment in Ames, during the same 3 days as my husband's young sister's funeral. The beds were very worn out...the sides felt like you would roll right out of bed. Maybe it was just our room 207. But like I said, we were exhausted mentally and physically, so we didn't bother complaining. Hotels were really full in Des Moines that week for some reason. College graduations?
And while it's close to the 35/80, it's very tricky to get on the freeway. The location is good, expect when you need to turn left...

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TaurusMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

The hotel was very clean and the staff was very helpful. The room was well furnished with a king size bed, and a couch that converts into a queen size. The breakfast area was clean and spacey, and the food served was delicious. The hotel also had a nice pool and exercise room. Overall a very comfortable stay!

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Isaac M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Clive
0.1 mi away
Country Inn & Suites By Carlson, Des Moines West
0.1 mi away
La Quinta Inn & Suites Des Moines-West-Clive
0.3 mi away
Wildwood Lodge
Wildwood Lodge
#3 of 8 in Clive
288 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Courtyard Des Moines West/Clive
0.2 mi away
Sterling Hotel and Suites
0.3 mi away
Super 8 Clive/W Des Moines
Super 8 Clive/W Des Moines
#13 of 48 in Des Moines
620 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Des Moines West Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Des Moines West Inn & Suites

Address: 1450 NW 118th St, Clive, IA 50325-8243
Phone Number:
Region: United States > Iowa > Clive
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Clive
Price Range: £74 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Des Moines West Inn & Suites 2.5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Best Western Plus Des Moines West Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Clive
Clive Best Western
Best Western Plus Des Moines West Inn & Suites Clive, Iowa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing