While we have eaten at Flannigans many times in the past with good experiences, today was not one of those days. We waited over an hour and a half for our food after ordering which is not easy with two children who were hungry. However, many tables that arrived later received their food and had eaten by the time ours arrived. After our food arrived, it was not good. After explaining this fact to our server, her only response was that she could have them make a new dish...after we waited an hour and half for the last one. There was never an offer to comp a meal or for any consideration for the issues we experienced. Although I was hopeful a manager would be more customer service oriented, all I received was an apology for our troubles and a request that we return. I am sorry to say that we may never be back.
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