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“RUN away from this dump!!”

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Comfort Inn & Suites Coralville
Ranked #14 of 21 Hotels in Coralville
Reviewed 23 September 2012

You how you have your suspicions about a place when they can't even check you in correctly because they are too busy talking on the phone or chatting with a co-worker? I should have known what I was in for after this happened to me. A 2 minute check took 10 minutes just to get a crappy room.

I go to use the bathroom and notice black scum on the ceiling...and more black scum in the tub...and more black scum around the grout...MOLD! I go back downstairs and ask for another room...in which I'm told, "I'm sorry, we are sold out because it is a football weekend. And since it is a Saturday afternoon, housekeeping has gone home for the day." Whhhaaaattttt?????

The room from hell just keeps going farther into the abyss:

Only 2 channels on the TV come in clearly.
The bed has never been rotated, so one half of the bed is completely broken down and you have to use the other half otherwise you'll sag to the floor.
Best I could get with the WIFI was 2 bars...due to the hotel being sold out and so many people using it, I was told.
Cold coffee for breakfast.
The key card lock on the front door...for security...doesn't work.

Anyone need any more reasons not to stay here? Marriott should strip this franchisee of its' license...better off being turned into an hourly rate hotel with the way it is currently run. There are a lot more options nearby, including a full service Marriott down the street...anyplace but this Farfiled is my recommendation.

Room Tip: Stay at the Comfort Inn, Holiday Inn Express..anywhere else but this place.
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  • Stayed: September 2012, travelled solo
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Thank Backstreets1250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt M, General Manager at Comfort Inn & Suites Coralville, responded to this reviewResponded 1 October 2012

Hello Backstreets1250! Thank you for taking the time to provide our hotel with your review. It is the goal of my staff and myself to provide each and every one of our guests with a stay that is 100% satisfacotry. I thank you for your comments and your suggestions for my team and I to improve our service and satisfaction for our future guests. I have shared your comments with my team so that they we may investigate the issues that you noted in your response and make any necessary corrections. We have also spoken with our cable provider about the spotty reception that you received on the channels in your room so that they may correct any issues.
Again, I thank you for taking the time to provide my team and I with your feedback! We hope that the next time your travels bring you to the lovely Iowa City area we will be granted the opportunity to accomodate your lodging needs.

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118 - 124 of 139 reviews

Reviewed 29 August 2012

I have stayed at several Fairfield Inn hotels in the past and had a very pleasant experience, so I decided to give this one a try in spite of some of the bad reviews I saw on here. This hotel was pretty much subpar on every mark. I could already size up how the experience would be from the tiny lobby that didn't even have automatic doors, and the rather abrupt and angry looking woman at the front desk. The room wasn't much better; it was very basic, cramped and outdated. The curtains wouldn't close completely, there were stains on the sheets, the doorknob to the bathroom was about to fall off, and there was water damage on the ceiling above the shower that had simply been painted over. I wasn't expecting much passing through Cornhole, IA, but this hotel still managed to disappoint.

  • Stayed: August 2012
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Thank Bubblehead127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2012

This is a basic hotel for an affordable price. Clean, well maintained, courteous staff.
While much more affordable than many comparable hotels in the area, all went well. Check-in was smooth, the room clean, and everything worked. Good temperature control, low level of noise, Internet worked well, enough wall outlets, decent size room and bathroom. Very good TV channel selection including HBO, but all choices are analog (no digital). Other than no digitial channels, hotel met all my requirements, and gives Marriott points. No complaints for a simple stay.

  • Stayed: August 2012, travelled with family
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Thank BizexecMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

This is a basic hotel in the bargain category. I chose it online having had good experiences with Fairfield. It is a hotel on an interstate exit and just doesn't try to be anything than a room with breakfast. Strange for a university town. There is good security. The rooms were clean. The furnishings were aged but servicable. The bed was basic. If you can get a good price and need to bed down, this will do. We spent two nights visiting and it would have been worth checking out other sites.

  • Stayed: March 2012, travelled with family
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Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt M, General Manager at Comfort Inn & Suites Coralville, responded to this reviewResponded 15 August 2012

Thank you for taking the time to provide me with feedback from your recent stay with us here at the Fairfield Inn Iowa City Coralville. I am glad that you found our hotel's location, accomodations, and security to be accomodating. Your comments have been helpful and I do appreciate you taking the time to provide me with them. If I may be of assistance when you return to the area do not hesitate to contact me directly.

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Reviewed 20 July 2012

It was a fine hotel. It was older, but definitely maintained. It without a doubt met the standards of a Marriott brand hotel. It was in a nice part of town, safe, all that good stuff. I really can't complain about it. Good staff, clean rooms. What more can you ask?

It has a very small parking lot. It was difficult to find a place to park at night. Also, the doors don't do a very good job at sealing out noise. I could hear other people open and close their doors, but even at that, it wasn't bad at all.

I would absolutely recommend this hotel.

  • Stayed: July 2012, travelled with family
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Thank GSU1EAGLES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

Only stayed in town 1 night for a wedding. The girl at reception was very helpful. Breakfast was great in the morning - good selection. Would stay again if ever in the area.

  • Stayed: June 2012, travelled with friends
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Thank OzVagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2012

I stayed in this hotel for almost a week while in the area for work. The staff was quite welcoming upon arrival. There were cookies at the desk every night, and breakfast was set up every morning at 6AM. The front desk offered a bottle of water when you left in the morning. If you ate dinner down in the lobby area the staff offered to find you plates and silverware. It was very convenient right off the exit from 80. Those are the items on the plus side.

On the negative side, the hotel could sorely use some updating. As you walked you could feel holes under the carpet, and previous carpets underneath the current carpet. The curtains in the room wouldn't close all the way so there was light shining in all night. The pool had algae on all of the signs inside it, and never opened at the published 6AM. And there was no clock in the pool area so you need to bring a phone if you want to know what time it is. The maid actually took (or threw out) a kickboard I brought with, on my third day there, so I had to swim without one for the last 3 days. Why she thought it shouldn't be in the room after that many days is beyond my comprehension.

If you value customer service you would like this hotel. If you want an updated hotel, it's not.

Room Tip: Ask for a room facing the back of the hotel, there was traffic noise in the front.
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  • Stayed: May 2012, travelled on business
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Thank 23wearytraveler23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Coralville

Address: 214 W 9th St, Coralville, IA 52241-2147 (Formerly Quality Inn & Suites)
Region: United States > Iowa > Coralville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 21 Hotels in Coralville
Price Range: £52 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Coralville 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Comfort Inn & Suites, a Coralville IA hotel near University of Iowa The smoke-free Comfort Inn & Suites(R) hotel is located off of Interstate 80, minutes away from: •University of Iowa •Kinnick Stadium •Hancer Auditorium •Carver Hawkeye Arena Additional attractions include: •Amana Colonies, a National Historic Landmark •Coralville Lake •Herbert Hoover Library •Brow Dear Golf Resort Our amenities include: •Free wireless high-speed Internet access •Free weekday newspaper •Free local calls •Indoor heated pool with whirlpool •Copy and fax services Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! All rooms offer a flat-screen television with cable, a coffee maker, microwave, iron with board and refrigerator. Some rooms feature a sofa sleeper. We are pet-friendly; fees apply. It's perfect location and convenient access to area attractions make the Comfort Inn & Suites hotel a great place for business and leisure travelers in the Coralville, Iowa area. ... more   less 
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Also Known As:
Fairfield Inn Iowa City Coralville Hotel Coralville
Fairfield Inn Coralville
Fairfield Coralville
Coralville Fairfield Inn
Comfort Inn & Suites Coralville Iowa

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