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“Ameristar hotel, Council Bluffs”

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Ameristar Casino Hotel Council Bluffs
Ranked #9 of 25 Hotels in Council Bluffs
Reviewed 28 April 2012

I recently stayed in this hotel and experienced fantastic service from the moment I entered the facility! Staff were respectful and more than available to assist with any request. The room was very clean with amenities such as small refrig, etc. The shuttle is a fantastic srvice!
Absolutely Zero complaints or concerns and plan to return soon!

  • Stayed: April 2012, travelled on business
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1  Thank simonsays85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha T, Social Media Manager at Ameristar Casino Hotel Council Bluffs, responded to this reviewResponded 30 April 2012

Wow, thanks so much for the review. So glad you enjoyed your visit and that we were able to meet your expectations. Guest services is very important to us!

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231 - 237 of 256 reviews

Reviewed 26 April 2012

Our child had a wedding reception at the Ameristar and the service took my breath away. The fine folks from catering were on hand at every turn to assure that we were treated royally. Price was reasonable, food - - we chose the Italian Buffet - - was fantastic, but it was the catering folks who made the day. Would highly recommend using the facility for special occasions. Ask for Ben Nelson, he truly understands service and kindness.

Room Tip: All rooms are nicely maintained and elevators quick. Don't expect an amazing view, that's n...
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  • Stayed: April 2012, travelled with family
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Thank AllyG520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha T, Social Media Manager at Ameristar Casino Hotel Council Bluffs, responded to this reviewResponded 27 April 2012

Thanks so much for posting your review. We're honored that we could host your child's big day and help make it a memorable one for the family! Congrats to the newlyweds!

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Reviewed 22 March 2012

This was the first time we had been to Ameristar, check in was great! The front desk was very helpful and accomodating. When we went to our room the first thing I noticed was the smell of old dirty gym socks. It was very odd. There was a maid in the hallway and I asked her if she had any sort of room freshner and she did, but it didn't help that much. The longer I was in the room the less I noticed the smell. Other than that, room was nice, had a whirlpool suite and loved the shower as well. Would go back and stay again!

  • Stayed: March 2012, travelled as a couple
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Thank iowa_state_fan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2012

Everyone is nice. The room is nice sized and quiet. The buffet steak is GREAT.

  • Stayed: February 2012, travelled with friends
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Thank JOHN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2012

My husband and I stayed here to break up a trip from Iowa City to Lincoln and couldn't have been more pleased. Every staff member we encountered (front desk, bellman, bartender, waitress) was incredibly friendly and helpful. Although our room did not have the greatest view (rooftop mechanical equipment), it was spacious and clean with updated furnishings and nice linens. We had no problems with air quality in our non-smoking room. Price was right and I would not hesitate to stay here again and would recommend it to friends.

  • Stayed: February 2012, travelled as a couple
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Thank Papaya390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2012

Check in went smoothly. Our room had a nice river view this time. We've stayed before and have had a view of air conditioning units. Everything was clean when we arrived. However, one the second day of our stay, we were in the room until noon. When we left, we took the "rest" tag off the door, and there were two cleaning carts near our room in the hallway. When we got back at 6:00 that evening, our room hadn't been cleaned. It was a little disappointing. The food at the buffet was good but not excellent. We also had a nice meal at Bella's cafe. The gambling was fun but didn't come out on top. They do have a nice rewards program. It's worth signing up.

Room Tip: Ask for a river view.
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  • Stayed: January 2012, travelled with family
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Thank nebraskabecky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2011

When we arrived there was a desk clerk named Diane who was very rude to us. This was a very bad first impression of a hotel that my mother and I had never stayed at before. We would have left but my 75 year old mother was looking forward to staying in the Octigon room. I would suggest Diane to be retrained in common courtesy, so she does not drive away future guests!

Room Tip: do not check in with Diane
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  • Stayed: November 2011, travelled with family
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1  Thank younoitsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha_Templeton, Social Media Manager at Ameristar Casino Hotel Council Bluffs, responded to this reviewResponded 30 November 2011

Thanks for your review. I'm sorry if you and your mother were not satisfied with your experience at the hotel front desk. We always try to provide the best quality guest services and I'm sorry if we fell short. I've passed your input along. We hope that you give us another shot and stay with us again in the future so that we can demonstrate the top quality guest services that we strive for.

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Additional Information about Ameristar Casino Hotel Council Bluffs

Address: 2200 River Rd, Council Bluffs, IA 51501-7070
Phone Number:
Region: United States > Iowa > Council Bluffs
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Council Bluffs
Price Range: £69 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Hotel Council Bluffs 4*
Number of rooms: 160
Official Description (provided by the hotel):
Ameristar Casino Hotel Council Bluffs features 160 luxurious rooms that are tastefully decorated, many of which include panoramic views of the Missouri River. Ameristar Council Bluffs is proud to boast the largest riverboat casino in Iowa. This casino in Council Bluffs is 38,500-square-feet includes a selection of popular slot and table games. Ameristar Casino Hotel in Council Bluffs includes four dining options, fitness center, and an indoor swimming pool and hot tub. ... more   less 
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Also Known As:
Ameristar Casino Hotel Council Bluffs Iowa

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