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“A great place for gaming.”

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Ameristar Casino Hotel Council Bluffs
Ranked #9 of 24 Hotels in Council Bluffs
Jackson, tn
Level Contributor
178 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“A great place for gaming.”
Reviewed 1 July 2014 via mobile

Location has a great personality: on the river, skylight atrium, attractive restaurants and a sports bar with good food. Casino is three floors located on a riverboat theme. Rooms pleasant and well appointed. Huge change from the Harrah's down the road. Slots a little tight but the beer is cold. Highly recommend.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobboJackson_tn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, 4 July 2014
Thank you for your review! We are very pleased that you enjoyed your visit with us. We hope to see you again soon!
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243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
West des moines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014

We spent over 300 for one night at the hotel. Cable didn't work, no coffee maker, poor water pressure, customer service levels were low. Overall bad experience. Which is to bad because our time at the casino was great, we won't be returning and will be telling everyone we know about the experience.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bakkie25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, 23 June 2014
Thank you for sharing your feedback. I am so sorry for this experience. We strive to provide unmatched service and comfortable rooms with convenient amenities. What you describe certainly does not meet our standard. We would like to extend a personal apology. Please feel free to write us at Guest.Services@PNKmail.com. Thank you for being our guest and we do hope you reconsider stay with us again.
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Hutchinson, KS
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 June 2014

We've previously stayed at the Ameristar Casino Hotels in Kansas City and Black Hawk and were not disappointed with our whirlpool king room. We had a problem with TV reception the first night and with a lamp not working another day. Both were fixed after letting the front desk know. We also would have liked a better view of the Missouri River, but were told there wasn't another room available.

Staff was always professional, but not overly friendly. After five days in the Omaha/Council Bluffs area, we found the people in general weren't overly friendly, surprising in the Midwest. There were a few exceptions, but most people seemed to go out of their way not to make eye contact or acknowledge your presence.

The location was exceptionally convenient to everything we planned on seeing. The two other area casinos (Harrah's and Horseshoee), the Doorly Zoo, Joslyn Museum and Old Market area were all within a two-mile radius of our hotel.

There is a nice saltwater pool with a great view of the river. This is shared with the adjoining Holiday Inn Express, but it never seemed too busy during our stay. Had breakfast once at Bella's, but received poor service and didn't give it another chance. Ate three times at the Amerisports Bar and Grill, probably the best bet for dining at the hotel. Did not try the buffet or steakhouse. Valet parking is available, but we used the covered garage after the first night. This was very nice since a severe thunderstorm with hail came through during our stay.

Overall, we had a nice vacation. Found Harrah's and the Horseshoe's casino floors more comfortable than the Ameristar, which is a three-level riverboat. Would probably stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, 14 September 2014
Thank you for taking the time to sharing this detailed review, James. I am pleased to hear you had a nice vacation conveniently located near other stops on your list and enjoyed dining at Amerisports. I apologize for the flaws in the room. We appreciate you bringing these things our attention and allowing us the opportunity to rectify them.

We work hard to provide welcoming assistance and I am sorry if our service overall and at Bella's was not welcoming. We will aim to improve in any way possible and this surely is our priority.

Thank you for being our guest. We look forward to welcoming you back and impressing you with all that we may offer.
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Poplar Grove, Illinois
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 June 2014

We stopped here on our way across the country. It is located right off I80 & directly across the river from Omaha with lovely views off the City from our room. Very nice,clean room. Lovely lobby with gift shop & 3 resteraunts.
We really liked the Casino. Loaded with the types of penny machines we prefer.
Fun visit!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, 7 September 2014
Carol, I am so happy to see you enjoyed your room and the river view, Carol. It certainly sounds like you had the gaming experience we strive to provide. Thank you for this wonderful review and for being our guest. We hope to see you soon again!
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Centennial, Colorado
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 May 2014

We have been enjoying Ameristar Council Bluffs for over three years and always noticed how friendly the staff treated us, well that was until we checked in this time for a five day visit. You would think the Front Desk staff would we warm, friendly & inviting. The older women at the desk was so unplesant we check out after the first night and moved over to the Holiday Inn! It was tough enough getting around with crutches without being met right off by an unfriendly employee. Now with that said you couldn't meet a nicer casino employee named Lita who runs the hot dog stand in the casino. Lita is a perfect example of a warm and friendly person without asking offered to carry my beverage & food to my table. Other employees also assisted me while moving around the casino on crutches. The Ameristar is the most expensive hotel in that area, so you would think you would receive better service.... I hope management addresses the desk situation & rewards Lita!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, 12 June 2014
Ron, thank you for sharing your feedback. We strive to make our guests' visits welcoming and pleasantly memorable. The front desk experience you describe certainly does not meet our standards. I sent this review to our hotel management team. Additionally, I let our food and beverage team know about the outstanding service you received from Lita. Thank you for allowing us the opportunity to improve and for being our guest. We do hope you give us another try.
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Marengo, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 May 2014

Ameristar Casino Hotel Council Bluffs IA. Great rooms. Great room service and LOTS of play on slots in their casino.
Excellent restaurants. Nice sports bar. Everything you need in one spot. I Gamble over 9 states. I have done them all.
Ameristar is fun! And that's what it's about right! I would stay here, not bothering with Harrah's or Horseshoe, this is all you need.

Room Tip: rooms facing the River are best. some on the other side are above the kitchen and you can smell the...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange County, CA
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 May 2014

Recently stayed at this hotel when traveling to the Midwest. The room was nice. Very roomy, nice view and quiet. We arrived at 11:00 p.m. and found out there was nowhere in the hotel to get food at that hour. No coffee maker in the room either. The employees were very friendly and did direct us to places to get food at that hour.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scsherie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, 8 May 2014
Thank you for sharing your experience. I apologize for the inconvenience of lack of late night food outlets. I am, however please our staff was able to assist in directing you to the nearest restaurant location. I will forward your concern along to our property staff. Thank your for being our guest and we do hope to see you soon again.
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Additional Information about Ameristar Casino Hotel Council Bluffs

Property: Ameristar Casino Hotel Council Bluffs
Address: 2200 River Rd, Council Bluffs, IA 51501-7070
Phone Number:
Region: United States > Iowa > Council Bluffs
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Council Bluffs
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ameristar Casino Hotel Council Bluffs 4*
Number of rooms: 160
Official Description (provided by the hotel):
Ameristar Casino Hotel Council Bluffs features 160 luxurious rooms that are tastefully decorated, many of which include panoramic views of the Missouri River. Ameristar Council Bluffs is proud to boast the largest riverboat casino in Iowa. This casino in Council Bluffs is 38,500-square-feet includes a selection of popular slot and table games. Ameristar Casino Hotel in Council Bluffs includes four dining options, fitness center, and an indoor swimming pool and hot tub. ... more   less 
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Also Known As:
Ameristar Casino Hotel Council Bluffs Iowa

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