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“Our stay wasn't a pleasant experience”

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Days Inn Council BLUFFS/9TH Ave
Ranked #19 of 24 Hotels in Council Bluffs
Sutton, Alaska
1 review
“Our stay wasn't a pleasant experience”
1 of 5 bubbles Reviewed 11 April 2014

The desk staff was unfriendly, wifi didn't connect, stale cigarette smoke smell when entering the hotel, breakfast was very limited, safe charges automatically added on ( check bill closely). The room was fairly clean but overall the hotel needs a more positive atmosphere where guest feel like their business is appreciated and wanted. The cost was also high for the quality received. We were very dissappointed in this particular Days Inn.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnngelaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DICF, Manager at Days Inn Council BLUFFS/9TH Ave, responded to this review, 5 May 2014
We thank you for your comments for we strive to make this the best stay for all of our guest. They help us figure out how we can make your/others stay a better and more suited stay. We do hope you will try us again in the future and like the changes we have made. Manager on Duty, Jessica Pitt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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295 reviews from our community

Traveller rating
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    52
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 9 April 2014

We have stayed in Days Inns several times in the past, but never again. This was one of the worst hotels we've ever stayed in. There is no way the sheets had been changed. The room smelled. The bathroom didn't even have a small bar of soap to use while showering. Unreal.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank jolietjulie2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DICF, Manager at Days Inn Council BLUFFS/9TH Ave, responded to this review, 5 May 2014
We sincerely apologize for your stay and will be going over things to help satisfy problems or issues for our guest stay. We strive to make every stay a great stay and hope in the future you will give us a second chance. Manager on Duty, Jessica Pitt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Council Bluffs, Iowa
1 review
1 of 5 bubbles Reviewed 30 March 2014

It was just my boyfriend and myself. We checked in and had a dispute right away......we reserved a single room online for around $70 with tax and they switched our room to a double which ended up costing us over $90. When we told her that she argued and copped an attitude and refused to do anything. We got to the room and it was hot and the old unit in our room didn't work well at all. Our neighbors across the hall were extremely loud and ran up and down the stairs while we were there. When we went to pull the bedding back it was absolutely disgusting!!! We found the bottom sheet had stains that appeared to be vomit and on the other side crusty looking stuff....our pillow cases had black smears like mascara. We grabbed our stuff quickly and left. When we called management in the morning to complain they refused to refund any of our money or do anything about the situation. I would NEVER stay in that place again!!!!

Room Tip: We stayed at Microtel in Council Bluffs, IA and it was amazing. Super friendly staff, clean and comf...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DICF, Manager at Days Inn Council BLUFFS/9TH Ave, responded to this review, 5 May 2014
We apologize for your stay and have taken effective action to your complaint. We strive to make our Facilities the best stay for all guest. We hope down the road you will consider us again. Again, We do apologize. Manager on Duty, Jessica Pitt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn Council BLUFFS/9TH Ave

Property: Days Inn Council BLUFFS/9TH Ave
Address: 3619 9th Ave, Council Bluffs, IA 51501-5633
Phone Number:
Region: United States > Iowa > Council Bluffs
Amenities:
Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Casino Hotel in Council Bluffs
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn Council BLUFFS/9TH Ave 2*
Number of rooms: 40
Official Description (provided by the hotel):
Jump into the excitement of your next vacation from our 100% non-smoking Days Inn Council Bluffs/9th Ave hotel near Harrah's Casino. Located east of Omaha off I-29, our pet-friendly hotel makes it simple to travel to casinos, entertainment, shopping, dining and other local attractions including TD Ameritrade Park, Centurylink Center, Mid America Center and Henry Doorly Zoo ... more   less 
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Also Known As:
Days Inn Council Bluffs, Ia 9th Avenue Hotel Council Bluffs
Council Bluffs Days Inn
Days Inn Council BLUFFS/9TH Ave Iowa

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